I recently spent 5 nights in this gorgeous hotel with my adult daughter and my son and his girlfriend in another double room. Initially had a hiccup with the rooms booked via travel agent and due to a flight delay then cancellation arrived at the hotel at 2.30am!... Despite the late hour the concierge contacted the manager to sort out the room situation immediately. Our stay was lovely and the service very good. Rooms with old world charm, exposed brick walls and modern conveniences. Both our rooms had whirlpool baths, great after a long day meandering the cobbled streets of this gorgeous part of old quebec city. Beds, pillows and linen good quality and staff super helpful and english speaking. The location fabulous to walk to many, bistros, quaint shops and historic attractions.