The room itself was fine, except the lighting is poor and you would never be able to prepare a presentation or a brief with no lighted work area. But that was not the problem since this a vacation. The air-conditioning was not working properly--which caused a complete lack of sleep for my wife and me. Since sleeping is the primary reason for a hotel, this hotel was a zero. I called the front desk early in the evening who then sent a nice young man who had no idea how to address the problem--and then subsequently was told by the front desk that the AC had been shut down for the season! So obviously no fix that night--despite being told that the front desk was attempting to contact anyone for assistance. I was told by the front desk that "No other rooms were available" for a switch--despite being told by the young man that indeed other rooms were available. A distinct pattern in conduct was becoming evident--to me, inexcusable.
So I met with the general manager-who did sit down with me to hear me out the next morning. She confirmed that she had received an email the night before, but did not read it until 6:30 am so could not address my problem--and total lack of sleep--all of this for just $300 per night. The GM found the building AC man who was helpful and proceeded to fix the problem for the next night--in fact, they do have AC it turns out.
When I requested that the bill be adjusted for a terrible night, I was sent a bottle of jam. The bottom line is that the hotel, the staff and the GM did not deliver on the basic purpose of a hotel--and then did not make it right--an express disconnect between advertised service, their stated business of lodging, representations of quality, and the actual results.
If you are trying to decide which hotel to stay in Quebec City, my strong suggestion is that you try another. I know there must be good places there because my uniform experience over the years in Montreal has been exceptional. We certainly will go elsewhere when we return to QC. P.S.: If you are wondering why we didn't just check out, the only reason was that my wife was too tired to move for one more night and I deferred. I truly hope that the folks at the hotel have a similar experience so that just maybe they rethink their responses. While I expect that I may receive some sort of tepid response here--because I believe they do read TripAdvisor and want to appear to be responsive-it certainly would not salvage a lost night and their opportunity to rectify the situation. Good luck on your travels.
- Official Description (provided by the hotel):
- The neighbourhood that saw the birth of QuebecThe hotel was inaugurated in 1997 in the former office building of Dominion Fish & Fruit Limited, erected in 1912, and enjoys an enviable location on Saint-Pierre Street in the heart of Quebec City's historic Old Port district.The hotel possesses the elegance, comfort and refinement that are distinctive to all Le Germain Boutique-Hotels. Although completely renovated, it still exudes the charm of yesteryear, thanks to efforts to preserve its historic character. Somehow, the hotel has a soul, and it's this in particular that attracts guests.Relaxing Comfort In Serene SurroundingsThe rooms, where meticulous attention to detail reigns, each deliver a slice of history. Guests will nevertheless find that the design and amenities have a modern feel, allowing them to fully enjoy a relaxing oasis in the heart of a neighbourhood as picturesque as it is lively. ... more less
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- Also Known As:
- Dominion 1912 Hotel
- Dominion 1912 Quebec City
- Hotel Le Germain-Dominion Quebec/Quebec City