Stayed the last weekend of Carnival and although a beautiful property and some very good staff, not a 3 or 4 star Hotel experience.
Checked in on Friday Valet service etc not prepared for the "Full House". Now I doubt the bus loads of hockey teams and band members booked last minute, so why not adequately staffed? I would be more than happy to park my car etc but the hotel has no free outdoor parking and no alternative to my knowledge. Valet or nothing. Parked the car took our bags to the lobby. Went to the counter to check in and was asked where my valet ticket was so it could be validated. After receiving a room key I was asked to see the porter or bellman to get a valet ticket. So I asked a porter inside the door where to get a ticket and who to give the keys to and was directed to "see the guy outside". So out I go and no one there. Sure enough a few minutes later a gentleman showed up and I asked for a ticket. He was kind enough to enquire about my bags which I explained we had already lugged in.
Now if you check the web site and other advertising for this property you will notice considerable emphasis given to the rotating restaurant on the top floor. I expect as advertised it has a great view. Fully booked for Saturday night and closed for both breakfast and lunch on Saturday. Not hard to understand the Saturday night situation and acceptable since Carnival was in full swing. Sunday breakfast offered downstairs and Monday still not open and breakfast offered in the basement. As one employee stated pointing toward the staircase “the breakfast is downstairs instead of in L'Astral as usual although I don't know why". So if you're expecting to enjoy a dining experience or a drink at L'Astral you better do a little research first.
Sunday go skiing for most of the day and return at 3:30 pm to a room that is still not cleaned. Was tired and wanted to have a rest prior to going out to dinner so asked the cleaning staff to replace the towels and leave the rest. You can accept some of this as a bad day etc. or make excuses if you wish however service is what you expect of a luxury Hotel. Valet service at many Boutique Hotels in the Montreal and Quebec region charge less money for valet parking and the service is twice what we received here Friday. As a note valet service was better Sunday and what you'd expect on Monday.
Overall a great weekend in Quebec City for us. A vibrant city with terrific people and no shortage of Restaurant choices. Front desk staff was great, I bought several items in the clothing boutique at good prices and found everyone polite and eager to offer directions etc. in English or French.
Hotel could easily be a good experience with proactive management.
- Official Description (provided by the hotel):
- Hotel Le Concorde Quebec offers over 400 rooms and suites, located in the heart of beautiful Quebec city, nearby museums, activities, attractions and major events of the region. It is the ideal place for an urban getaway or a business stay in Quebec city. Its imposing structure offers a beautiful view of the majestic fleuve Saint-Laurent. ... more less
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- Also Known As:
- Loews Quebec City
- Quebec City Loews
- Hotel Le Concorde Quebec Quebec City