Booked one room for 3 adults for one night. Chose this hotel because their website said the fitness centre and hot tub were available 24 hours a day. One of the adults was participating in a sports event that evening and wanted a good soak after.
At check-in, found out the hours for fitness centre and hot tub were 6am-10pm. The 3 guests had to leave and go to the sporting event.
I called the hotel from Ontario to find out what was going on.
I was told that the hours for the fitness centre had been 6am-10pm for the last 5 years at least. The front desk clerk could not see on the website where it said open 24 hours. (It's in bold and italic under the Spa and Fitness - Fitness and Wellness tab).
Only solution offered by front desk was to move to another hotel and Loews would not charge us for the night. We were told that the Tryp had a 24 hour fitness centre. I called the Tryp and found out they don't have a hot tub.
I explained that my family would not want to switch hotel rooms when they got back late that night anyway, that they had already checked in at Loews and they were only at that hotel due to false advertising.
Still no offers or solutions from the front desk clerk (who had to keep putting me on hold to speak with her supervisor).
Finally I suggested they only charge $90 for the night, as that was what we would have paid for another hotel if we had known that Loews hut tub was not 24 hours.
She asked her supervisor and came back on the line, said "I'm changing it to $90, ok" very abruptly. I thanked her and reminded her to have someone correct the website.
The room and beds were comfortable.
I guess Loews doesn't need new customers, as they can so readily suggest guests move to another hotel, instead of encouraging them to stay! I got the impression that they really didn't care where we stayed, or whether our stay was enjoyable.
This was our first time at a Loews - and it will definitely be our last.
And the website still says the fitness centre and hot tub are available 24 hours a day...
- Official Description (provided by the hotel):
- Hotel Le Concorde Quebec offers over 400 rooms and suites, located in the heart of beautiful Quebec city, nearby museums, activities, attractions and major events of the region. It is the ideal place for an urban getaway or a business stay in Quebec city. Its imposing structure offers a beautiful view of the majestic fleuve Saint-Laurent. Hotel Le Concorde offers valet parking to its customers since November 2014. Customers do not have to drive around downtown Quebec in order to find a parking space. ... more less
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- Also Known As:
- Loews Quebec City
- Quebec City Loews
- Hotel Le Concorde Quebec Quebec City