We went to Québec for New Year's Eve 2013. One of the best feature of this hotel is its location: right on Grande-Allée, where the DJs (Boy George among them (!)) kept the crowd dancing while waiting for the New Year's countdown and fireworks.
The room was spacious, clean and comfortable. Every member of the staff we met - from the reception desk to the doorman - was polite, attentive and helpful. I have also made a reservation for a massage at the hotel, and the concierge had arranged every detail as requested.
As for the disappointments, my first one would certainly be the lack of an indoor pool where the guests can relax after spending the day in the city (they do have an outdoor pool and jacuzzi, but they were not available in winter). And the second disappointment: the Internet should be available in the rooms with no extra charge if Loews Le Concorde truly wishes to accomodate its guests at the standard they want to pursue.

Hotel was clean and well kept (except for some black mold in the bath). However, it is old and does not appear to have been upgraded, so the bathroom (for example) lacks a fan, the room heater controls worked poorly (resulting in tropical temperatures in the room) and there are very few accessible plug outlets. The parking lot was often full, causing us to resort to valet parking (which is slow). The hotel accepts dogs so there were quite a few of those about.
One evening there was a great deal of noise outside the room as a party spilled out into the hall. The hotel dealt with this when it was reported.

The Loews is extremely well situated, within walking distance of the old city as well as behind the famous historic park Les plaines d'Abraham and on a street chock full of bars, restaurants and cafés. Everybody is extremely polite and helpful, quite extraordinarily so i would say, from the reception to the doorman to the concierge to the chambermaid and the room service personnel.Not sure how they trained them but it is working. The view from the hotel was spectacular, the bed extremely comfortable, the room large and tastefully decorated. I should say we booked their most expensive room, but the value for the price was excellent. For the same price I have stayed in hotels infinitely inferior. The restaurant is pricey but good. But you can just walk out the door and get excellent breakfast or dinner, so no need to spend the money if you don't want to.. The only caveat: the pool is outdoors, thus closed in the winter, and the work-out room not very well-equipped. Also wi-fi is ridiculously over-priced. I loved our stay in this hotel and would return in a jiffy.

Hotel is in an excellent location and easily walkable to many bars, restaurants, cafes, etc. Very easy to find your way around from here & most attractions & sights could be seen by walking. The room was very comfortable (2 x double beds, top floor) & enough space even for myself, wife & 14yo son to move around in comfortably. the view from our room was magnificent, and the staff very helpful, friendly & polite. We ate brunch one morning at their revolving restaurant (disc. voucher for in-house guests) and the food was superb, as well as providing a good selection. And the views around Quebec City were amazing. Taxi's are always at the front door waiting should one be required. We would definitely stay here again.