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“Excellent service for an excellent price!” 5 of 5 stars
Review of Hotel Le Concorde Quebec

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Hotel Le Concorde Quebec
3.5 of 5 Hotel   |   1225 Cours du General-de Montcalm, Quebec City, Quebec G1R 4W6, Canada   |  
Hotel amenities
Ranked #51 of 103 Hotels in Quebec City
Toronto, Canada
1 review
1 helpful vote 1 helpful vote
“Excellent service for an excellent price!”
5 of 5 stars Reviewed January 9, 2013

As a previous review states, this hotel is a hidden gem within Quebec City. The staff and service are great and the price is very reasonable. Don't forget to check out the revolving restaurant on the top floor.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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853 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (40)
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English first
Montreal, Canada
Senior Contributor
31 reviews 31 reviews
21 hotel reviews
Reviews in 22 cities Reviews in 22 cities
47 helpful votes 47 helpful votes
1 of 5 stars Reviewed January 9, 2013

We booked 2 hotel rooms in Quebec City on Priceline, and were given the Loews Le Concorde Hotel for $90.00. Upon arrival we went up to our rooms, and discovered that part of both rooms had a big portion behind a wall, which turned out to be the elevator. Very noise when the elevator was working ! I called the front desk and politely asked to be changed to another room due to the noise. She said " YOU BOOKED AN ELEVATOR ROOM and if you want an upgrade it is $20 ! ". I said I did not book an elevator room, and I would not like an upgrade, I don't care the size of the room or the bed, I just don't want to be next to the elevator. After getting nowhere with her, we went to the manager, who also claimed "you booked an elevator room". After an hour of discussing this, the hotel was not budging from their claim. A hotel with proper customer service would have changed our rooms, and swallowed the $20, to keep 2 couples satisfied, and not write a negative report on trip advisor. Nowhere on Priceline nor any hotel website is there a box to tick off that says "ELEVATOR ROOM" !!!! I would advise you not to book Name Your Price 4 Star in Quebec City. This is the only hotel you will get. There are not any other 4 stars on their site. We spoke to Priceline who was very understanding and gave us a refund. We then went to the Hilton Hotel on the edgo of Old Quebec, and had a stunning room, with amazing views of the water and of Old Quebec, and dealt with extremely nice staff. I highly recommend the Hilton. Ask for a room high up, with a view. You will not be disappointed. That's the place to stay.

  • Stayed January 2013, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Rooms
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hawthorne CA
2 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 9, 2013

I can't say that I have stayed at a hotel where the staff was courteous and outgoing prior to my stay at the Loews Le Concorde Hotel. They were very accommodating by moving me to an adjacent room when the internet was not working in the room in which I was initially assigned.

I had a great view of the St. Lawrence River, Le Chateau Frontenac and all of the surrounding area. The food at the revolving restaurant was delicious. I had a great stay at the hotel and would strongly recommend it to anyone who wants to stay in a great hotel.

  • Stayed December 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Montreal, Canada
Top Contributor
66 reviews 66 reviews
8 hotel reviews
Reviews in 19 cities Reviews in 19 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed January 5, 2013

Went there on the 3rd and 4th of January with my 10 y.o. son for some rest, relaxation and visiting Quebec City. We got a room there through Priceline for 75$ / night - can't beat it. They gave us a lovely room with 2 double beds on the 24th floor, with a great view of the city. The staff was courteous and very helpful. We parked in the underground garage, but street parking would also have been possible.

I highly recommend this hotel for its perfect location and its proximity to the walled city, and for the quality of its staff.

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nathalie K, Manager at Hotel Le Concorde Quebec, responded to this review, January 9, 2013
Thanks for your great comments on our property. We really hope that we will have the honor to host you again at Loews!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Virginia Beach, Virginia
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed January 3, 2013

The customer service at this establishment is very unprofessional and not accomodating. I rented a SUV from Montreal to get to Quebec, and it doesn't fit in the "highly" adverstised underground parking. I was told that they are going to place it on the street - which doesn't do me much good, when its -16 degrees during the day and closer to -20 at night! On top of that they refused to waive the nightly charge for parking!!!

The internet access I called the hotel room ahead of time and asked if they offered free WiFi in rooms, they said yes - but when I got here I was told it was NOT free and that I had to pay to use the internet!

The rooms are VERY OLD and though they have nice views the accomodations at the hotel are definitely outdated and in NO WAY deserving of a 4 star rating... especially when you couple the customer service with the out-dated accomodations.

Overall I was very disapppionted by this hotel and will write a follow-up letter to AAA to see that there rating is re-visited, because they do NOT deserve their 4 star rating...

  • Stayed January 2013, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nathalie K, Manager at Hotel Le Concorde Quebec, responded to this review, January 9, 2013
Good morning! First, I would like to apologize for the inconvenients you encountered during your stay with us. Thank you for taking the time to give us your feedback. Unfortunately, we can not change what happened but if you would like to contact me, it will be a pleasure to discuss about thoses issues with you. nkuntz@loewshotels.com
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Sydney, Australia
Top Contributor
94 reviews 94 reviews
37 hotel reviews
Reviews in 48 cities Reviews in 48 cities
56 helpful votes 56 helpful votes
3 of 5 stars Reviewed January 3, 2013

I stayed here with a large group from my ski club and I accepted that it was going to be a large busy hotel. The location for NYE was perfect as the celebrations were literally next door on Grande Allee est. However for skiers I cannot recommend it with nowhere to keep/dry your skiis at night, a hottub that accommodates only 12 or 13 people for a hotel this size was laughable (and perpetually occupied by a group of American teenagers who had discovered legal alcohol for the first time), and no free wifi in the rooms or snow reports.

The wifi in the lobby is free but painful to connect to and painfully slow. The actual rooms were great but the towels were old and somewhat hard, and the heaters did not work to a thermostat so you had to get out of bed to turn them off once it got too hot.

I would only go here to go to the observation deck which affords the best view of the city around, but would not stay here again.

  • Stayed December 2012, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nathalie K, Manager at Hotel Le Concorde Quebec, responded to this review, January 9, 2013
Good morning! Thank you for taking the time to give us your comments regarding your recent stay with us. We have seriously taken all your suggestions in consideration and we will do our best to improve in this way.
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Senior Reviewer
6 reviews 6 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 1, 2013 via mobile

Stayed 4 nights for New Years 2012 ...awesome view of city and fireworks
Clean rooms good service and great location. Go to park , museum and all shopping around. Cosmos Cafe next door is fantastic. The revolving restaurant is a must see.

  • Stayed December 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nathalie K, Manager at Hotel Le Concorde Quebec, responded to this review, January 9, 2013
Thanks for your great review! We are very happy to hear that you enjoyed our property and the great location for the New Year's Eve celebrations. We hope we will have the pleasure to welcome you again in a near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Le Concorde Quebec

Address: 1225 Cours du General-de Montcalm, Quebec City, Quebec G1R 4W6, Canada
Location: Canada > Quebec > Quebec City
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#29 Business Hotel in Quebec City
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hotel Le Concorde Quebec 3.5*
Official Description (provided by the hotel):
Hotel Le Concorde Quebec offers over 400 rooms and suites, located in the heart of beautiful Quebec city, nearby museums, activities, attractions and major events of the region. It is the ideal place for an urban getaway or a business stay in Quebec city. Its imposing structure offers a beautiful view of the majestic fleuve Saint-Laurent. ... more   less 
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Also Known As:
Loews Quebec City
Quebec City Loews
Hotel Le Concorde Quebec Quebec City

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