We booked 2 hotel rooms in Quebec City on Priceline, and were given the Loews Le Concorde Hotel for $90.00. Upon arrival we went up to our rooms, and discovered that part of both rooms had a big portion behind a wall, which turned out to be the elevator. Very noise when the elevator was working ! I called the front desk and politely asked to be changed to another room due to the noise. She said " YOU BOOKED AN ELEVATOR ROOM and if you want an upgrade it is $20 ! ". I said I did not book an elevator room, and I would not like an upgrade, I don't care the size of the room or the bed, I just don't want to be next to the elevator. After getting nowhere with her, we went to the manager, who also claimed "you booked an elevator room". After an hour of discussing this, the hotel was not budging from their claim. A hotel with proper customer service would have changed our rooms, and swallowed the $20, to keep 2 couples satisfied, and not write a negative report on trip advisor. Nowhere on Priceline nor any hotel website is there a box to tick off that says "ELEVATOR ROOM" !!!! I would advise you not to book Name Your Price 4 Star in Quebec City. This is the only hotel you will get. There are not any other 4 stars on their site. We spoke to Priceline who was very understanding and gave us a refund. We then went to the Hilton Hotel on the edgo of Old Quebec, and had a stunning room, with amazing views of the water and of Old Quebec, and dealt with extremely nice staff. I highly recommend the Hilton. Ask for a room high up, with a view. You will not be disappointed. That's the place to stay.
- Official Description (provided by the hotel):
- Hotel Le Concorde Quebec offers over 400 rooms and suites, located in the heart of beautiful Quebec city, nearby museums, activities, attractions and major events of the region. It is the ideal place for an urban getaway or a business stay in Quebec city. Its imposing structure offers a beautiful view of the majestic fleuve Saint-Laurent. ... more less
- Reservation Options:
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- Also Known As:
- Loews Quebec City
- Quebec City Loews
- Hotel Le Concorde Quebec Quebec City