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Loews Le Concorde Hotel: Traveler Reviews

4.0 of 5
1225 Cours du General-de-Montcalm, Quebec City, Quebec G1R 4W6, Canada
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Loews Le Concorde Hotel
Ranked #30 of 98 hotels in Quebec City
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560 reviews from our community

Traveler rating
    190
    198
    106
    39
    27
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Families
114
 
Couples
171
 
Solo
17
 
Business
105
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Virginia Beach, Virginia
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
“Downgrade to 2.5 star, at most”
1 of 5 stars Reviewed January 3, 2013

The customer service at this establishment is very unprofessional and not accomodating. I rented a SUV from Montreal to get to Quebec, and it doesn't fit in the "highly" adverstised underground parking. I was told that they are going to place it on the street - which doesn't do me much good, when its -16 degrees during the day and closer to -20 at night! On top of that they refused to waive the nightly charge for parking!!!

The internet access I called the hotel room ahead of time and asked if they offered free WiFi in rooms, they said yes - but when I got here I was told it was NOT free and that I had to pay to use the internet!

The rooms are VERY OLD and though they have nice views the accomodations at the hotel are definitely outdated and in NO WAY deserving of a 4 star rating... especially when you couple the customer service with the out-dated accomodations.

Overall I was very disapppionted by this hotel and will write a follow-up letter to AAA to see that there rating is re-visited, because they do NOT deserve their 4 star rating...

Room Tip: Stay here if you are willing to pay for a 2-3 star that is advertised as a 4 star....
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  • Stayed January 2013, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nathalie K, Manager at Loews Le Concorde Hotel, responded to this review
January 9, 2013
Good morning! First, I would like to apologize for the inconvenients you encountered during your stay with us. Thank you for taking the time to give us your feedback. Unfortunately, we can not change what happened but if you would like to contact me, it will be a pleasure to discuss about thoses issues with you. nkuntz@loewshotels.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Top Contributor
65 reviews 65 reviews
26 hotel reviews
Reviews in 33 cities Reviews in 33 cities
32 helpful votes 32 helpful votes
“Not recommended for skiers”
3 of 5 stars Reviewed January 3, 2013

I stayed here with a large group from my ski club and I accepted that it was going to be a large busy hotel. The location for NYE was perfect as the celebrations were literally next door on Grande Allee est. However for skiers I cannot recommend it with nowhere to keep/dry your skiis at night, a hottub that accommodates only 12 or 13 people for a hotel this size was laughable (and perpetually occupied by a group of American teenagers who had discovered legal alcohol for the first time), and no free wifi in the rooms or snow reports.

The wifi in the lobby is free but painful to connect to and painfully slow. The actual rooms were great but the towels were old and somewhat hard, and the heaters did not work to a thermostat so you had to get out of bed to turn them off once it got too hot.

I would only go here to go to the observation deck which affords the best view of the city around, but would not stay here again.

Room Tip: Rooms above the 10th floor have a fridge
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  • Stayed December 2012, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask traveldoc76 about Loews Le Concorde Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nathalie K, Manager at Loews Le Concorde Hotel, responded to this review
January 9, 2013
Good morning! Thank you for taking the time to give us your comments regarding your recent stay with us. We have seriously taken all your suggestions in consideration and we will do our best to improve in this way.
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Senior Reviewer
6 reviews 6 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Great place for New Years Eve”
5 of 5 stars Reviewed January 1, 2013 via mobile

Stayed 4 nights for New Years 2012 ...awesome view of city and fireworks
Clean rooms good service and great location. Go to park , museum and all shopping around. Cosmos Cafe next door is fantastic. The revolving restaurant is a must see.

  • Stayed December 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask jbatime about Loews Le Concorde Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nathalie K, Manager at Loews Le Concorde Hotel, responded to this review
January 9, 2013
Thanks for your great review! We are very happy to hear that you enjoyed our property and the great location for the New Year's Eve celebrations. We hope we will have the pleasure to welcome you again in a near future.
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Toronto, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
“Always consistant”
5 of 5 stars Reviewed December 31, 2012

We stay here as a half way point for our drive from Toronto to Halifax. The service is always consistant and always above our expectation. This hotel caters to our dog as well as they cater to us. I love staying here.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask ADOtravels about Loews Le Concorde Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nathalie K, Manager at Loews Le Concorde Hotel, responded to this review
January 9, 2013
It is always a pleasure for us to welcome back our guests with their pets! Thank you for your fidelity to Loews.
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Lilongwe, Malawi
Contributor
12 reviews 12 reviews
3 hotel reviews
Reviews in 9 cities Reviews in 9 cities
2 helpful votes 2 helpful votes
“Clean, well-located, can't complain”
4 of 5 stars Reviewed December 28, 2012 via mobile

Stayed here on a Saturday night with some friends. The location is fantastic as it is just steps away from the main strip of nightlife: all the well known restaurants, bars and nightclubs. The hotel was clean and the rooms spacious and comfortable, especially the beds! Wi-fi in the lobby is free but there is a charge to use it in the rooms - which always irks me. In my travels I have found that in the most basic of hotels and guest houses all over the world, Internet is always free and in the most luxurious ones you will be charged an arm and a leg. Other than that, I have no complaints! We paid about $150 a night for a room with two double beds.

Stayed December 2012, traveled with friends
Was this review helpful? Yes
Ask ryanrowedotcom about Loews Le Concorde Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nathalie K, Manager at Loews Le Concorde Hotel, responded to this review
January 9, 2013
Really great to hear back from our guests! We appreciate your feedback and took note of your comments to improve in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
 
 
Loews Le Concorde Hotel
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Additional Information about Loews Le Concorde Hotel

Also Known As:
Loews Quebec City
Quebec City Loews
Loews Le Concorde Hotel Quebec/Quebec City
Address: 1225 Cours du General-de-Montcalm, Quebec City, Quebec G1R 4W6, Canada
Phone Number:
Region: Canada > Quebec > Quebec City
Amenities:
Bar/Lounge Business Center Fitness Center Kids Activities Pets Allowed Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Luxury Hotels in Quebec City
#12 Business Hotels in Quebec City
#21 Family Hotels in Quebec City
Price Range: $$
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
Loews Hôtel Le Concorde vous offre le meilleur emplacement en ville, juste à l'entrée du Vieux-Québec. Chacune des 406 chambres spacieuses, dispose d’une vue panoramique sur la ville et le fleuve St-Laurent. À deux pas de l’hôtel, profitez de la vie nocturne de la Grande-Allée ou faites une promenade sur les maginifiques Plaines d'Abraham. Savourez la vue et de la gastronomie de renom à L'Astral, notre restaurant panoramique tournant.-Loews Le Concorde Hotel offers you the best location in town, right at the entrance of Old Quebec. 406 spacious guestrooms, all with panoramic views of the city and the St-Lawrence river. Enjoy the nightlife on Grande-Allée street or have a rejunevating walk on the Plains of Abraham, just steps away from the hotel. Savor the view and renowned gastronomy at L'Astral, the hotel's rooftop revolving restaurant. ... more   less 
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Loews Le Concorde Hotel
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