The customer service at this establishment is very unprofessional and not accomodating. I rented a SUV from Montreal to get to Quebec, and it doesn't fit in the "highly" adverstised underground parking. I was told that they are going to place it on the street - which doesn't do me much good, when its -16 degrees during the day and closer to -20 at night! On top of that they refused to waive the nightly charge for parking!!!
The internet access I called the hotel room ahead of time and asked if they offered free WiFi in rooms, they said yes - but when I got here I was told it was NOT free and that I had to pay to use the internet!
The rooms are VERY OLD and though they have nice views the accomodations at the hotel are definitely outdated and in NO WAY deserving of a 4 star rating... especially when you couple the customer service with the out-dated accomodations.
Overall I was very disapppionted by this hotel and will write a follow-up letter to AAA to see that there rating is re-visited, because they do NOT deserve their 4 star rating...
- Official Description (provided by the hotel):
- Hotel Le Concorde Quebec offers over 400 rooms and suites, located in the heart of beautiful Quebec city, nearby museums, activities, attractions and major events of the region. It is the ideal place for an urban getaway or a business stay in Quebec city. Its imposing structure offers a beautiful view of the majestic fleuve Saint-Laurent. ... more less
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- Also Known As:
- Loews Quebec City
- Quebec City Loews
- Hotel Le Concorde Quebec Quebec City