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“Downgrade to 2.5 star, at most” 1 of 5 stars
Review of Hotel Le Concorde Quebec

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Hotel Le Concorde Quebec
3.5 of 5 Hotel   |   1225 Cours du General-de Montcalm, Quebec City, Quebec G1R 4W6, Canada   |  
Hotel amenities
Ranked #52 of 102 hotels in Quebec City
Virginia Beach, Virginia
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
11 helpful votes 11 helpful votes
“Downgrade to 2.5 star, at most”
1 of 5 stars Reviewed January 3, 2013

The customer service at this establishment is very unprofessional and not accomodating. I rented a SUV from Montreal to get to Quebec, and it doesn't fit in the "highly" adverstised underground parking. I was told that they are going to place it on the street - which doesn't do me much good, when its -16 degrees during the day and closer to -20 at night! On top of that they refused to waive the nightly charge for parking!!!

The internet access I called the hotel room ahead of time and asked if they offered free WiFi in rooms, they said yes - but when I got here I was told it was NOT free and that I had to pay to use the internet!

The rooms are VERY OLD and though they have nice views the accomodations at the hotel are definitely outdated and in NO WAY deserving of a 4 star rating... especially when you couple the customer service with the out-dated accomodations.

Overall I was very disapppionted by this hotel and will write a follow-up letter to AAA to see that there rating is re-visited, because they do NOT deserve their 4 star rating...

  • Stayed January 2013, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nathalie K, Manager at Hotel Le Concorde Quebec, responded to this review, January 9, 2013
Good morning! First, I would like to apologize for the inconvenients you encountered during your stay with us. Thank you for taking the time to give us your feedback. Unfortunately, we can not change what happened but if you would like to contact me, it will be a pleasure to discuss about thoses issues with you. nkuntz@loewshotels.com
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Sydney, Australia
Top Contributor
94 reviews 94 reviews
37 hotel reviews
Reviews in 48 cities Reviews in 48 cities
55 helpful votes 55 helpful votes
3 of 5 stars Reviewed January 3, 2013

I stayed here with a large group from my ski club and I accepted that it was going to be a large busy hotel. The location for NYE was perfect as the celebrations were literally next door on Grande Allee est. However for skiers I cannot recommend it with nowhere to keep/dry your skiis at night, a hottub that accommodates only 12 or 13 people for a hotel this size was laughable (and perpetually occupied by a group of American teenagers who had discovered legal alcohol for the first time), and no free wifi in the rooms or snow reports.

The wifi in the lobby is free but painful to connect to and painfully slow. The actual rooms were great but the towels were old and somewhat hard, and the heaters did not work to a thermostat so you had to get out of bed to turn them off once it got too hot.

I would only go here to go to the observation deck which affords the best view of the city around, but would not stay here again.

  • Stayed December 2012, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Nathalie K, Manager at Hotel Le Concorde Quebec, responded to this review, January 9, 2013
Good morning! Thank you for taking the time to give us your comments regarding your recent stay with us. We have seriously taken all your suggestions in consideration and we will do our best to improve in this way.
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Senior Reviewer
6 reviews 6 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 1, 2013 via mobile

Stayed 4 nights for New Years 2012 ...awesome view of city and fireworks
Clean rooms good service and great location. Go to park , museum and all shopping around. Cosmos Cafe next door is fantastic. The revolving restaurant is a must see.

  • Stayed December 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nathalie K, Manager at Hotel Le Concorde Quebec, responded to this review, January 9, 2013
Thanks for your great review! We are very happy to hear that you enjoyed our property and the great location for the New Year's Eve celebrations. We hope we will have the pleasure to welcome you again in a near future.
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Toronto, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed December 31, 2012

We stay here as a half way point for our drive from Toronto to Halifax. The service is always consistant and always above our expectation. This hotel caters to our dog as well as they cater to us. I love staying here.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nathalie K, Manager at Hotel Le Concorde Quebec, responded to this review, January 9, 2013
It is always a pleasure for us to welcome back our guests with their pets! Thank you for your fidelity to Loews.
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Lilongwe, Malawi
Contributor
16 reviews 16 reviews
4 hotel reviews
Reviews in 12 cities Reviews in 12 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed December 28, 2012 via mobile

Stayed here on a Saturday night with some friends. The location is fantastic as it is just steps away from the main strip of nightlife: all the well known restaurants, bars and nightclubs. The hotel was clean and the rooms spacious and comfortable, especially the beds! Wi-fi in the lobby is free but there is a charge to use it in the rooms - which always irks me. In my travels I have found that in the most basic of hotels and guest houses all over the world, Internet is always free and in the most luxurious ones you will be charged an arm and a leg. Other than that, I have no complaints! We paid about $150 a night for a room with two double beds.

Stayed December 2012, traveled with friends
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nathalie K, Manager at Hotel Le Concorde Quebec, responded to this review, January 9, 2013
Really great to hear back from our guests! We appreciate your feedback and took note of your comments to improve in the future.
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rawdon
Senior Contributor
23 reviews 23 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed December 27, 2012

three nights with the family for christmas showed me smiles everywhere. the people at the front desk, in particular pasquale, where amazing in helping us find the reservation we needed for restaurant, made many calls for us and looked as if they really wanted to help. it was christmas so every kid received a nice gift. the rooms were clean and the beds comfortable. it was extra cold -25 so we appreciated the valet service. the revolving restaurant in the hotel is extraordinary, for the food, the view and again the staff. will definitely go back.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nathalie K, Manager at Hotel Le Concorde Quebec, responded to this review, January 9, 2013
We are very happy that you and your family had a great Christmas experience with us. We will definitely pass your good words to Pascale and we will see you soon!
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Walpole, New Hampshire
Contributor
12 reviews 12 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed December 25, 2012

W just spent a great weekend in Quebec City. Just love it there and they are so nice they gave us two feet of snow for the Holidays. As to the hotel, our room was on the 23rd floor and faced the city. Awesome view, really. The rest, tired and old. Wifi was like $20.00 per day which in this day and age is uncalled for I think. Parking was fairly expensive but very convenient. The staff, nice but don't expect a big smile from most of them. They were all helpful and polite but clearly this was just a job they did and not someplace they were glad to be working at. The room was clean but no coffee and no cups and even after calling housekeeping we did not get any. We rented three rooms and one room did not face the city and without the view, there are better places to stay. With the view though you do get a whole new perspective on this great city. We did not have dinner in the restaurant but did have drinks. Beer was $10.00 but again, the view does come with it.
All in all, not bad for the money but it really needs a makeover and a management that can get their team motivated a bit more.

Stayed December 2012, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Le Concorde Quebec

Address: 1225 Cours du General-de Montcalm, Quebec City, Quebec G1R 4W6, Canada
Location: Canada > Quebec > Quebec City
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#29 Business Hotel in Quebec City
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hotel Le Concorde Quebec 3.5*
Official Description (provided by the hotel):
Hotel Le Concorde Quebec offers over 400 rooms and suites, located in the heart of beautiful Quebec city, nearby museums, activities, attractions and major events of the region. It is the ideal place for an urban getaway or a business stay in Quebec city. Its imposing structure offers a beautiful view of the majestic fleuve Saint-Laurent. ... more   less 
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Also Known As:
Loews Quebec City
Quebec City Loews
Hotel Le Concorde Quebec Quebec City

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