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“Old fashion Hotel, poor service, bad breakfast” 2 of 5 stars
Review of Hotel Le Concorde Quebec

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Hotel Le Concorde Quebec
3.5 of 5 Hotel   |   1225 Cours du General-de Montcalm, Quebec City, Quebec G1R 4W6, Canada   |  
Hotel amenities
Ranked #42 of 97 hotels in Quebec City
Luxembourg City, Luxembourg
Senior Contributor
42 reviews 42 reviews
26 hotel reviews
Reviews in 26 cities Reviews in 26 cities
25 helpful votes 25 helpful votes
“Old fashion Hotel, poor service, bad breakfast”
2 of 5 stars Reviewed October 25, 2012

The best of this hotel is it's emplacement, close to all interesting places in the heart of Quebec city. The rooms are ok but for the rest you can forget it. Very poor breakfast, an Fintness, Sauna in a terrible shape. I would not recommand this hotel, wich certanly not desserves 5 stars.

  • Stayed October 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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786 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (6)
Date | Rating
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English first
Tampa, Florida
Top Contributor
56 reviews 56 reviews
13 hotel reviews
Reviews in 18 cities Reviews in 18 cities
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed October 22, 2012

I stayed at this hotel for 3 nights with my mother and grandmother. Upon check in we were offered an upgrade (I'm a Gold member at Loews) along with a beautiful chocolate and marshmallow welcome gift. The check in was quick and the staff all spoke English. Our room was very comfy, with nice beds and a seating area in front of the window. We had a beautiful view of the Chateau Frontenac and the St Lawrence river. The lobby bar, in particular the bartender Hugo, was delightful. Offered us very "Canadian" options, such as drinks made with maple syrup. The concierge was very helpful and spent time explaining all the whale watch options without rushing us, even with a short line behind us. The revolving restaurant on the top floor had a wonderful view of the whole city and a pretty decent buffet. The hotel was in walking distance for all of us to a cafe and many restaurants. It was also an easy walk for me downtown to Old Quebec. A bit too far for my grandmother though, but a cheap cab ride to all the main sites, even the falls and St Ann.
There is an outdoor pool that looked nice, a jacuzzi and gym but we didn't have the time to use any of them. But they did look clean and well maintained.
This hotel was absolutely perfect for our three generations girls trip and we would definitely go back.

  • Stayed September 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed October 22, 2012

I was staying for 2 night. It s an old hotel that really needs renovation. Overall it was clean. you expect more when you pay $179/night. The staff were friendly. The location is great and I enjoyed the view from my room to the river and downtown.

  • Stayed October 2012, traveled solo
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edmonton, Canada
Top Contributor
51 reviews 51 reviews
Reviews in 4 cities Reviews in 4 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed October 19, 2012

The Loews Le Concorde Hotel in Quebec City is simply amazing. We host multiple meetings per year with up to 100 participants, right across Canada. Beyond the great location, every aspect of our meeting, from the room booking, the hospitality, meeting set-up, logistics and services were by far the best we have ever received. Each and every hotel staff would promise you the world, and would meet or exceed your expectations every time. Truly exceptional service! We would highly recommend this venue for all of your meeting needs and we look forward to working with The Loews Le Concorde Hotel again in the future!

  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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dallas, texas
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed October 11, 2012

We got a room here at the last minute as opposed to staying in one of the smaller, b&b type hotels in upper town. This was a wise choice! Only a few blocks from cafes, shops and sites made this a great location. The staff was ready to assist us with our every need which we really appreciated. The room was spacious, modern and comfortable. We got lucky and were given a room with the most beautiful view of the St. Lawrence River and the Chateau Frontenac. Don't get discourage Chen you walk in and see the lobby. To me, it looked a little dated, but the rooms are all updated. My only complaint would be the charge for wifi in the room. It is about $14 unless you want to use the free wifi in the lobby. It is nice to have a free wifi option, but I feel that it should be free for hotel guests considering the price we paid. All in all, we really enjoyed our stay here and plan on staying again when we come back for the Winter Carnival.

  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
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tarpon springs
Senior Contributor
47 reviews 47 reviews
6 hotel reviews
Reviews in 20 cities Reviews in 20 cities
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed October 11, 2012

and if you enjoy history then you will too. Bring a great set of walking shoes. The Loews hotel provides an american type stay outside of the Old City yet close to everything. Outside the hotels door are a selection of at least two dozen eating establishments and great nightlife, yet close enough to the cobble streets of old city. We found the hotel nice but dated somewhat, nothing that we would really rave about. The gym if you could call it that had some very outdated equipment and was very confining. The top floor of the hotel is their circular restaurant which offers great views of the city, yet we found the high priced buffet on Saturday evening to be just adequate. The lounge on the first floor made great drinks and the staff were very helpful on discussing other great dining selections. Yes, I love Quebec but am not sure Loews will be part of my next visit.

  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
Senior Contributor
31 reviews 31 reviews
21 hotel reviews
Reviews in 20 cities Reviews in 20 cities
74 helpful votes 74 helpful votes
3 of 5 stars Reviewed October 8, 2012

Just finished Thanksgiving long weekend in Quebec City with 2 teenage girls and my mother (60+). We booked a package through VIA Rail which included train travel and hotel at Loews le Concorde. The train trip was very good - quick efficient with decent food options for a price. At first I was worried about not being in Business class since a 9 hour train ride can be rather uncomfortable if cramped, however because of assigned seating and decent leg room there was nothing to worry about (and included Free Wi-fi!). The taxi to the hotel from the train station cost $10.00 and was pretty quick. Check in at the hotel was fast and friendly (Patrick was very helpful and kind). The lobby was pretty however pleasing aesthetics stop there. The room was clean but in no way should be categorized as luxury, functional at best. There is no exhaust in the shower making it very hot, the sink space was crowded and the tub needs new caulking. The sink leaked and the drainage was poor. My mother found the beds hard; I was okay. Ice machines are only on 4 floors of the hotel so you may have a bit of a walk to get ice. Wi-fi is free in the lobby, but in your room it costs 15.00 a day! We had to call for service help on multiple occassions and while the response was prompt and courteous, we should not have had to ask for towles, glassess etc as these things should have already been there.

The views from the room however are wonderful and as other reviews point out the location of the hotel is good – 12 min walk to the old city. Know that the pool is outdoor, and although heated still very chilly coming in and out. The Jacuzzi was in door and comfortable but small.
Food is expensive at the hotel so we decided to forego the experience and eat breakfast next door at Cosmos. Reasonably priced, fast service and good food!

On the first night, for dinner, we ate at the Spanish restaurant beside Cosmos, Copas--VERY disappointing. My mother found the restaurant dark so difficult to see what she was eating. If you have never had Paella, you may be impressed. If you know what it should taste like you will not be pleased. The desserts were made with water instead of milk, but the vegetable soup and the sangria were tasty. A bit expensive however as dinner ran over 120.00 with only one drink.
On our last day we decided to eat dinner at Cochon Dingue. The hotel recommended it as it was a short 10min walk away. The food was very good and the atmosphere very pleasant. Very reasonably priced with good options for vegetarians. Try the sugar pie!!! We decided to go back for breakfast the next day and again were not disappointed. The Eggs Benedict was wonderful as were the muffins and the jam—made in house!

We did a 2hour city tour which was very good! Not only did you see the major tourist attractions but the guide also gave a lot of history and detail particular to local culture.

If you stay at the Lowes know that you are staying at a nice, 3.5 star hotel. It does not provide the accommodations of a luxury hotel and the amenities in the room are non-existent. However if you want a nice, clean hotel with wonderful views and in a great location, stay here.

  • Stayed October 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Hotel Le Concorde Quebec

Address: 1225 Cours du General-de Montcalm, Quebec City, Quebec G1R 4W6, Canada
Location: Canada > Quebec > Quebec City
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#29 Business Hotel in Quebec City
#34 Family Hotel in Quebec City
#42 Romantic Hotel in Quebec City
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hotel Le Concorde Quebec 3.5*
Official Description (provided by the hotel):
Hotel Le Concorde Quebec offers over 400 rooms and suites, located in the heart of beautiful Quebec city, nearby museums, activities, attractions and major events of the region. It is the ideal place for an urban getaway or a business stay in Quebec city. Its imposing structure offers a beautiful view of the majestic fleuve Saint-Laurent. ... more   less 
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Also Known As:
Loews Quebec City
Quebec City Loews
Hotel Le Concorde Quebec Quebec City

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