The staff were welcoming, very pleasant and helpful, and spoke English well. The lobby and entrance are breathtaking. The air conditioning worked perfectly, the high ceilings and the plates on the doorknobs are pretty, and we had a nice view. Did not smell smoky or musty as one might expect from a hotel that old. The hotel's location is fantastic, a short walk to everything, and not far from the funicular.
Not so great stuff: the room could have been better, given the price. It was small (though having never stayed in the Old City before, it might be average (compare w/ NYC)), not much storage space for toiletries or, for that matter, the suitcases. The finish on one nightstand was peeling, the paint on the windowsill and the drapery rods were peeling pretty badly. The TV stand/dresser looked like it originally had cabinet doors which had been removed. The nightstands and TV stands matched each other, but not the room. Towels were good but not exceptional. Having a separate set of taps for the shower vs the tub was amusing. Electricity was also amusing: the main switch also controls some wall outlets, so if you're recharging something, make sure it's still charging when the switches are off.
The hotel is a square ring, with rooms facing outward and rooms facing inward (I didn't have one...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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The employees will be very happy to know that you noticed their customer service skills. They are working very hard to make sure that every guest has a good stay. We are glad that you also appreciated the location and the view.
You can be assured that all the comments you left about the room will be considered.
Thank you again, and we hope to see you back in our wonderful city !
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.