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“Beautiful building, rooms could be better” 3 of 5 stars
Review of Hotel Clarendon

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Hotel Clarendon
3.5 of 5 Hotel   |   57 Rue Ste-Anne, Quebec City, Quebec G1R 3X4, Canada (Downtown Quebec City)   |  
Hotel amenities
Ranked #45 of 104 Hotels in Quebec City
Oakland, California
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Beautiful building, rooms could be better”
3 of 5 stars Reviewed July 14, 2013

The staff were welcoming, very pleasant and helpful, and spoke English well. The lobby and entrance are breathtaking. The air conditioning worked perfectly, the high ceilings and the plates on the doorknobs are pretty, and we had a nice view. Did not smell smoky or musty as one might expect from a hotel that old. The hotel's location is fantastic, a short walk to everything, and not far from the funicular.

Not so great stuff: the room could have been better, given the price. It was small (though having never stayed in the Old City before, it might be average (compare w/ NYC)), not much storage space for toiletries or, for that matter, the suitcases. The finish on one nightstand was peeling, the paint on the windowsill and the drapery rods were peeling pretty badly. The TV stand/dresser looked like it originally had cabinet doors which had been removed. The nightstands and TV stands matched each other, but not the room. Towels were good but not exceptional. Having a separate set of taps for the shower vs the tub was amusing. Electricity was also amusing: the main switch also controls some wall outlets, so if you're recharging something, make sure it's still charging when the switches are off.

Room Tip: The hotel is a square ring, with rooms facing outward and rooms facing inward (I didn't have one...
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  • Stayed July 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ève B, Front Office Manager at Hotel Clarendon, responded to this review, July 18, 2013
Thank you for your constructive review !

The employees will be very happy to know that you noticed their customer service skills. They are working very hard to make sure that every guest has a good stay. We are glad that you also appreciated the location and the view.

You can be assured that all the comments you left about the room will be considered.

Thank you again, and we hope to see you back in our wonderful city !
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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782 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (118)
Date | Rating
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  • English first
  • French first
  • German first
  • Italian first
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English first
Montreal
Top Contributor
64 reviews 64 reviews
42 hotel reviews
Reviews in 41 cities Reviews in 41 cities
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed July 12, 2013

The last time I stayed at a reasonably priced hotel in Vieux Quebec, it turned out to be Spartan and unimpressive. I was attending a class at a local university and this was the assigned hotel, so I stayed here but low expectations. The hotel easily surpassed them. The hotel has a real lobby behind an Art Deco interior, so the entry made a positive impression on me. Although petite, the room was recently renovated and comfortable and clean, as was the bed. The desk was tres petite as was the bathroom, but both were sufficient for my needs and neither felt Spartan. In fact, the bath featured “designer” soaps and shampoos. The hotel has a great location—across the street from City Hall on one side and Chateau Frontenac on the other, and facing Simon’s (a block away). It’s an easy walk to most of the upper city of Vieux Quebec, and not too far from some of the nice areas immediately outside the walls. But the best part was the view from my room at night; moody and historic. The only drawbacks are (1) parking; at $25 a night for valet. Seems a bit high but not atypical for other hotels in the area; and (2) proximity to food stores—bring with you because they’re quite a hike away. Strongly recommend.

  • Stayed June 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ève B, Front Office Manager at Hotel Clarendon, responded to this review, July 13, 2013
Thank you for this nice and constructive review.

We are glad that you enjoyed your stay and our beautiful city.

We hope to see you again !

Best regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Milford, PA
Senior Contributor
35 reviews 35 reviews
12 hotel reviews
Reviews in 16 cities Reviews in 16 cities
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed July 10, 2013

Having never been to Quebec I didn't know the difference between the Old City and the New City. The Clarendon is located in the Old City which mean that everything is within walking distance. There are great restaurants, a giant park with entertainment in the band shell, artists on the street, the Funiculaire, rhe Citadel, the Parliment and great shopping in little shops. The streets have little auto traffic which makes walking easy and safe. The hotel is 143 years old and the rooms are small, but immaculate and the beds are comfy. The staff is very helpful and attentive. There is a restaurant which serves 3 meals and I had a delicious buffet breakfast there. Because of the excellent location it is a less expensive alternative to the fancy Frontenac hotel.

  • Stayed June 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ève B, Front Office Manager at Hotel Clarendon, responded to this review, July 11, 2013
Thank you for your nice review !

Even if our hotel is the oldest one in Canada, our young but experienced employees give the best of themselves to make your stay unforgettable. We are very happy that you have enjoyed our wonderful city and we hope that you will have the chance to come back again !

Best regards,
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Stow, Massachusetts
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed July 6, 2013

We (my wife and I and two boys 12 & 10) had the opportunity to stay at the the Clarendon for Canada Day this year. The location is fantastic, walking distance to just about anything. The bellhops / valets were the best we have ever come across. They knew everything about the city and as nice as you can get.

The hotel is a beautiful old hotel and well maintained. We stayed for 3 nights and were very comfortable.

I would definitely (and have already) recommend it.

  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ève B, Front Office Manager at Hotel Clarendon, responded to this review, July 7, 2013
Thank you for your wonderful reviews!
We really appreciate comments about the employees because they work so hard to give a good service to all guest. I will let them know for sure !
We are glad that you enjoyed your stay and hope to see you (and your friends) soon !
Thanks for your stay in our hotel!
Best regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Raleigh, North Carolina
Contributor
12 reviews 12 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed July 2, 2013

My mom, me and a friend stayed here June 2013 and had a wonderful time. This hotel is the oldest in all Quebec and is located 2 minutes walking to the Chateau Frontenac. It is within walking distance to everywhere and has great restuarants nearby. The staff are very friendly and helpful. The breakfast was great (think hot croissants) and plentiful. I just loved this hotel. I must say in all truthfulness the rooms are small, and I mean small. But beds are comfy and great views. Try to get a view toward the back overlooking the Frontenac. I also loved sitting in the lobby because this hotel is so "old school" you want to just sit there and take it all in.

Room Tip: see my review
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  • Stayed June 2013, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ève B, Front Office Manager at Hotel Clarendon, responded to this review, July 4, 2013
Thank you for this wonderful review !
It is a pleasure to see that you had a nice stay with us and that you had enjoyed the facilities around the hotel. Next time you come, do not hesitate to ask for an upgrade in one of our large and beautiful superior room for a very small fee !
We hope to see you again very soon.

Best regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Coral Springs, Florida
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 28, 2013

Great location in the Old City. Accomodations and service were excellent. Older hotel is clean and in excellent shape.It appears they continuously update the faciltiy and rooms without changing the charm of an older facility. Staff very friendly and helpful. Highly recommend the facility.

Room Tip: We were on the 5th floor - very quiet. Air conditioning worked great. Room was a good size and we op...
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  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ève B, Front Office Manager at Hotel Clarendon, responded to this review, June 30, 2013
Thank you so much for that nice review !
It was a great pleasure to share your comments with all the staff. It warmed their heart to know that all the effort they do are awarded.
We hope to see you back very soon !
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brandon, Canada
Top Contributor
54 reviews 54 reviews
7 hotel reviews
Reviews in 16 cities Reviews in 16 cities
30 helpful votes 30 helpful votes
2 of 5 stars Reviewed June 28, 2013

You cannot beat the beautiful location of this old hotel in the heart of Quebec save for the Chateau - unfortunately the charm ends there. We have come to expect excellence from everything in Old Quebec and the Hotel Clarendon falls short - extremely short in almost ever department.

Had we not been here on a business conference with reduced rates and meetings in the hotel itself, we would have relocated after the first night. There is no way I would have paid the normal rates for this hotel with so many similarly priced options in the same area.

Normally we don't focus on petty service issues, but when they start adding up, you realize that they are not individual oversights but a just a standard of business. Our issues began with making our reservation a month in advance when it took two phone calls to reserve a King Superior room with the conference rate - which we had to inform the hotel of, with their own confirmations.

When we arrived for our 6 night stay, we were greeted with a friendly bell hop who ensured us that the hotel staff would see to our every need. Was he ever wrong and after loading our luggage on a cart which was appointed with a sign saying that they were only for bellman use, he promptly disappeared. After checking in, there was no one to be found - so we took our luggage with the cart and later were reprimanded for having it.

When we arrived in our room, we were disappointed to see that even after our extensive phone calls for reserving it, they gave us the wrong room - and sent us to one with 2 double beds and no work station - a far cry from the one we had specifically reserved for this week-long work-cation. We promptly called the front desk and informed them of their mistake. After keeping me on the phone for almost 10 minutes, they told us to wait and they would send someone with a new key for our new room - we stood around for almost 30 minutes! Finally a bellman appeared to relocate us down the hall. After scolding my husband for having the cart - he brought us to our new room which STILL had two double beds but at least this one had a work station. Instead of complaining yet again - we decided to make due. Unfortunately this room had the windows painted shut and a thermostat you could not adjust so in retrospect - we should have insisted on another move especially with June's humidity in Quebec!

Among these issues, our week continued to add to our dissatisfaction. Taken separately none of these issues make for a bad experience but they do tend to add up to a disappointing stay.

- the shower temperature fluctuates drastically between scalding and freezing to the point of being painful if not dangerous.

- Key cards needed to be reprogrammed EVERY DAY because they stopped working

- Housekeeping did not replace amenities like coffee and shampoo and they had to be sought out.

- Bathroom door did not close, and had to be locked when inside (although this could be just a condition of the hotel's age)

There were a few good points that should be mentioned although nothing that you shouldn't expect in a $200+/night hotel.

- the bathrobes in the room were nice
- The Kuerig coffee maker was appreciated
- Free Wifi service in the room
- the location, location location.


Over-all, with all of the amazing hotels and bed and breakfasts in Old Quebec, you can do much better than the Clarendon which relies too much on its location and not enough on its service.

We will not be returning.

Room Tip: The best rooms - can be found elsewhere.
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  • Stayed June 2013, traveled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ève B, Front Office Manager at Hotel Clarendon, responded to this review, June 30, 2013
Wow, what a constructive review! These kinds of comments are very helpful in order to improve.
Our bellman are prompt to serve every guests, and since they have a limited amount of luggages carts, we need to keep a certain control so everybody has the chance to be serve the same way.
The communication problems that occured with the frontdesk are definitely not supposed to happen. There are no excuses for bad service, but you can be assure that the staff and the managers strive to better our services and give every guest a stay to remember.
We have taken every single points that you mentionned and we have fowarded them to the new owners. The new administration has been in place for only a year, and they appreciate guests who take the time to share their experience, good or bad, and will consider every possibilities to improve their product.
Thank you so much again for you stay and your reviews, you can be sure that there is going to be a follow up to make sure that a situation like this does not happen again.
Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Clarendon

Address: 57 Rue Ste-Anne, Quebec City, Quebec G1R 3X4, Canada
Location: Canada > Quebec > Quebec City > Downtown Quebec City
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#28 Business Hotel in Quebec City
#36 Family Hotel in Quebec City
#42 Romantic Hotel in Quebec City
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Hotel Clarendon 3.5*
Number of rooms: 143
Reservation Options:
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Also Known As:
Clarendon Hotel Quebec City
Clarendon Quebec City
Hotel Clarendon Quebec/Quebec City

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