This hotel is located right in the old Quebec City...walkable to any main attractions. Hotel has an historical charm to it, the lobby was beautiful.
The only thing I want to address is the staff at the hotel, except a few front desk staffs were great.
The bell person didn't even see us coming in with our big luggages, it was a raining and windy day and we had to carry in the luggages ourself with two set of stairs...well, half way he finally noticed and came to help us.
This hotel must have very little housekeeping help, as we had to wait 2 hours for our room to be ready. We arrived before 3pm, the lady at front desk said the room is not ready yet and tell us to come back at 3pm. No big deal, we understand the check in is not until 3pm so we went for lunch and walk around town for a bit. We came back at around 3:00pm, room was still not ready. We sat in the lobby area with a few other guests who are waiting for their rooms. We have asked the staff to let us know when it is ready as we are just sitting there. After two hours, the front desk lady left for the day without telling the other staff that we are waiting for the room. I went up to the front desk again to check about our room, and the room was ready. We could have sit there all night and no one knows we are waiting for the room. Other guests who were waiting saw what we did and went up to the front desk as well.
Also, our room was not done everyday until 4:00pm. I think it is quite late, and we usually are back around that time to rest before dinner time. It was very inconvenient for us.
i would probably stay at other hotel if I come to Quebec City again. This place is quite pricy but for the location I guess it is well worth it.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
May 30, 2013
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Thank you for your comments, we appreciate having echoes from our guests. We offer you our sincere apologies for the less than optimal service that was given to you and rest assured we will follow up to make sure this singularity does not happen again. We strive to give the best service we can, providing a free storage room for the luggage for our guests arriving before the check-in. We fully understand that dealing with the modern day transportation is sometimes chaotic and guests coming in before 3 pm is an occurence more common depending of the season. The Clarendon House is one of the oldest hotel on the continent, and we intend to honour our glorious past. We send you our warmest salutations, and bid your farewell.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.