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“Will Never Stay Here Again” 1 of 5 stars
Review of Hotel Clarendon

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Hotel Clarendon
3.5 of 5 Hotel   |   57 Rue Ste-Anne, Quebec City, Quebec G1R 3X4, Canada (Downtown Quebec City)   |  
Hotel amenities
Ranked #45 of 104 Hotels in Quebec City
1 review
1 helpful vote 1 helpful vote
“Will Never Stay Here Again”
1 of 5 stars Reviewed April 13, 2012 via mobile

The management is terrible, rude and inconsiderate. We were not treated with the respect that we deserved and I would never stay here again because they do not know how to treat their guests.

  • Stayed April 2012
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Diane M, Front Office Manager at Hotel Clarendon, responded to this review, May 2, 2012
Good afternoon,

We are proud to announce that the Hotel Clarendon has recently been purchased and under new management .

We are currently collecting and analysing all comments and reviews. You can be assured that we are truly devoted to giving our guests a most enjoyable and memorable experience.

The Clarendon is 140 years and protected by Unesco because of it's historical value. We are situated within the walls of Old Québec city. We do encourage you to be part of our guest during your next travel plans.

Regards,

Diane
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779 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (118)
Date | Rating
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  • English first
  • French first
  • German first
  • Italian first
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English first
Providence, Rhode Island
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed April 11, 2012

Great location - right in the middle of everything. Hotel was nice, very clean, and comfy. Rooms are small but that's the norm in Quebec city. It was clean and quiet, and a good value. The service was very good as well. Would definitely stay again.

  • Stayed April 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Diane M, Front Office Manager at Hotel Clarendon, responded to this review, May 2, 2012
Hello,

Thank you so much for sending in your observations.

The Clarendon is 140 years old and it's charm is beyond compare. We are also proud to see that our staff takes great pleasure in assisting you whenever necessary. We have front desk staff at the front desk 24 hours a day.

I will pass on your comments regarding our housekeeping staff who we all know play a major role in insuring comfort and quality.

Enjoy your summer and everyone in the Clarendon staff hopes to have you amongst us once again.

Diane
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Montreal, Canada
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed April 10, 2012

Ok, the hotel is on a prime location, right in the heart of Old Quebec. Walking distance of historical sites, museums, restaurants and stores. The staff was very professional, helpful and kind.
The rooms are of a reasonable size. Not big, but not crampy. Beds are comfortable.
Some poits to improve in the rooms:
- Storage space. Very limited. i travelld with wife and 2 kids, and most of our clothes had to be kept in the luggage.
- Bathroom - No cabinets. So, basically, no space to store things too. This is really bad....
- Water. Twice, two days in a row, the water gor cold while someone was in the shower. I think this is highly undesireable for a Hotel of that level. A must to fix... To make matters a little more complicated, when I complained throu phone, the front desk said that "this is common if many people take showers in a row"...As said, on that level, this is not a thing to expect.
Regarding room service, unfortunately one of the days our bathroom was not completely cleaned. It took only a call to the front desk and the problem was solved, but again, a hotel that level this should not have happened.
Now some advices:
- Parking - Go directly to the Hotel de Ville parking, just across the street, WITH subterraneous access to the hotel Lobby. It is roughly half the price for what the hotel charges.
- Breakfast: Avoid the Hotel restaurant. Not that it is no good, but it is extremely overpriced. Even if you buy coupons on the day before (wich front desk failed to warn us the first day), You will do much better going to Paillard Boulangerie, wich is 5 minutes walk from the Hotel.

Thai is it. It was a good experience, but a few tweaks need fixing if I am to consider a second visit to Carendon.

Room Tip: Corner rooms have more light. The center rooms are a little dark.
See more room tips
  • Stayed April 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Diane M, Front Office Manager at Hotel Clarendon, responded to this review, May 2, 2012
Hello,

The Clarendon has been recently taken over by a new management. I am in the process of reading and answering to every review.

We are pleased to read that you enjoyed our fantastic location and obtained satisfaction with the services offered by the front desk staff.

We are currently collecting all information which can help us improve all of our facilities so that our guests can enjoy a memorable stay.

Once again thank you for taking the time to write in your comments.

Diane
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Top Contributor
210 reviews 210 reviews
78 hotel reviews
Reviews in 81 cities Reviews in 81 cities
92 helpful votes 92 helpful votes
3 of 5 stars Reviewed April 5, 2012

The hotel is situated next to the iconic Frontenac hotel in Quebec (Fairmont Le Château Frontenac) - but Clarendon is a cheaper option. You can then have your classic Martinis in the bar at Frontenac instead...
Very friendly staff at reception at this old classic hotel. But if you don't remember to add service tips to your breakfast bill the not-so-friendly-staff in the restaurant will chase you!
If you book your rooms through hotels.com or expedia you might get cheap rates - but you also might get rooms at 6'th floor with very small windows that cannot be opened - a bit claustrophobic it feels.
Beds are not soft at all - so you don't sleep that comfortable.

  • Stayed April 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Diane M, Front Office Manager at Hotel Clarendon, responded to this review, May 1, 2012
Good day,

Thank you for taking the time to send in your comments.

Since your stay we are proud to say that the Hotel Clarendon is now under new management, and we are very active collecting all comments and observations in order to install the best guest services quality possible.

We are sorry for the inconveniences and do hope to greet you as one of our guest in the near futur.

Diane Martineau
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sydney
Senior Contributor
35 reviews 35 reviews
21 hotel reviews
Reviews in 23 cities Reviews in 23 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed March 28, 2012

Quebec was our favorite city Our room was small but with a queen bed, good size clean bathroom. It was central and withing walking distance of everything. Great old hotel.

  • Stayed September 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Top Contributor
64 reviews 64 reviews
16 hotel reviews
Reviews in 25 cities Reviews in 25 cities
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed March 24, 2012

Stayed in February 2012
We absolutely loved Quebec, so romantic under the snow! We have mixed feelings about the Clarendon. It's worth staying there if you get a good rate! But do require a room with a queen bed (room with double beds are closet-size) in the back and on a top floor if you like quietness. Do park your car in the outside garage across from the hotel ( much cheaper, and they have special deals for longer stays). The breakfast buffet at the Clarendon is very basic, and not worth it: instead do go to Paillard 3 blocks away ( delicious croissants, pastries, breads, soups, etc, and an accordeon player on the weekend.) The jazz is great at the Clarendon, but they only have it on specific dates, so check before you go. In fact CHECK everything before you go to the Clarendon, and do bring a paper copy of your reservation because they have a very young, inexperienced, indifferent, not customer-oriented staff who regularly botches things up...And DO insist to get what you booked (I was charged for a no-show as I moved my reservation a couple of days , although I had let them known long in advance...They did reimberse me afterwards). The Clarendon is not a luxurious hotel: plastic bathtubs, simple but clean rooms, but the worst thing is the cheap fleece bed blanket (the type that keeps you warm but where you wake up soaking wet in the middle of the night) and the blown-air heat which is a bit noisy (we asked for electric heaters which were silent and great). However, the mattresses are firm and good.
All in all, this hotel has a great location in the old town and could be good if it had a better management, a professionnal staff and paid attention to more details.

Room Tip: Rooms giving onto the courtyard on an upper floor, are quiet
See more room tips
  • Stayed February 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
3 of 5 stars Reviewed March 18, 2012 via mobile

We spent 2 nights there, Friday and Saturday. The reception at check in was pleasant but that was about the best I can speak of from our stay. Our room was very small, we looked right into the window of a room across the way so had to have out curtains shut the whole time to keep privacy. The walls were paper thin, I could hear the people in the rooms next to us speaking and blowing their nose. We had not asked for a wake up call but so kindly received one at 630 in the morning (not to mention I was looking forward to sleeping in on my day off since I work every Saturday). Than our last morning there the house keeping started vacuuming the hallway at 830 and cleaning the room next to us so wwrests awoken to this with the paper thin walls, at this point we decided to go have breakfast at the restaurant in the hotel. It was a buffet, and there were only 3 other tables there and 3 people working yet our plate were not cleared and coffee not filled at all during our meal. I was not overly impressed by anything at the hotel except for the location.

  • Stayed March 2012
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joannie M, Front Office Manager at Hotel Clarendon, responded to this review, March 27, 2012
Dear Guest

Thank you for taking the time to send us your observations during your stay. Being the Room Division Manager I am very receptive to all comments. The Clarendon Hotel is in constant evolution and quality guest services is taken very seriously. Your remarks help us continue to improve the quality of our product. You should have been brought into contact with one of our supervisor. Witch one, would have had the empowerment to ensure you wouldn’t have left our hotel on that note. To your convenience, I would truly enjoy to discuss with you, to make a specific monitoring of the overall bad experience you had at the Hotel Clarendon.

Best Regards
Joannie Marcoux
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Clarendon

Address: 57 Rue Ste-Anne, Quebec City, Quebec G1R 3X4, Canada
Location: Canada > Quebec > Quebec City > Downtown Quebec City
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#28 Business Hotel in Quebec City
#37 Family Hotel in Quebec City
#42 Romantic Hotel in Quebec City
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Hotel Clarendon 3.5*
Number of rooms: 143
Reservation Options:
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Also Known As:
Clarendon Hotel Quebec City
Clarendon Quebec City
Hotel Clarendon Quebec/Quebec City

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