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“Stay at the Château Frontenac while in Québec” 5 of 5 stars
Review of Fairmont Le Chateau Frontenac

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Fairmont Le Chateau Frontenac
4.0 of 5 Hotel   |   1 Rue des Carrieres, Quebec City, Quebec G1R 4P5, Canada   |  
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Hotel amenities
Ranked #18 of 104 Hotels in Quebec City
Certificate of Excellence 2014
GreenLeadersSilver level
ottawa
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
“Stay at the Château Frontenac while in Québec”
5 of 5 stars Reviewed yesterday NEW

Currently undergoing a major renovation, this storied hotel is full of old-world charm, professionally trained and helpful staff, and is located right next door to the famous Petit Champlain--the street dating from the 1600s that is shown in most postcards of Québec.

  • Stayed March 2015, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Fairmont Hotels & Resorts

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,170 reviews from our community

Traveler rating
    750
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See reviews for
277
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (267)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed yesterday NEW

My husband and I secured a rare weekend away and decided to spend it in Quebec City. A quick booking search resulted in us staying at the Frontenac. We were thoroughly impressed. All details were taken care of and ensured a comfortable and enjoyable stay. Our room overlooked the St. Lawrence river and offered stunning views of old Quebec. The staff was friendly, helpful, and accommodating. Must try some cheese from the hotels cheese cave!

Stayed March 2015, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Calgary, Canada
Senior Contributor
46 reviews 46 reviews
20 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

The Fairmont always does things well and spending the holidays here was a delight.
The staff were very helpful and the room was cosy and warm. It was very close and walking distance to interesting stores and restaurants.

  • Stayed December 2014, traveled as a couple
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cypress
1 review
5 of 5 stars Reviewed yesterday NEW

If you are going to Quebec City, the Chateau Frontenac is the view you see from anywhere. It's a must to stay at. What a wonderful experience and they treat you like royalty. The rooms are the best of the best and food is to die for. I highly recommend staying at this wonderful place!

  • Stayed March 2015, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Fairmont Hotels & Resorts

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kanata
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed yesterday NEW

We booked the culinary escape package. Our dinner with wine pairing was not thought out at all, with a terrible choice of wine to pair with very salty food.
Hotel staff was very good, restaurant not..


  • Stayed March 2015, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Fairmont Hotels & Resorts

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alain L, Manager at Fairmont Le Chateau Frontenac, responded to this review, yesterday
Dear KimberleyS - Thank you for your feedback about your recent visit. I am disappointed to learn that we did not meet your expectations with our Culinary Getaway package. Please accept our apologies. I will be sure to share your comments with the team so that we may ensure an improvement on our part. Thank you again, KimberleyS. Sincerely, Alain Leblanc, Director of Food & Beverage
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yonkers
Top Contributor
58 reviews 58 reviews
7 hotel reviews
Reviews in 16 cities Reviews in 16 cities
24 helpful votes 24 helpful votes
1 of 5 stars Reviewed 2 days ago NEW

25 years ago our honey moon at once this grand hotel was amazing. A suite looking over the river great room service, perfect stay. Fast foward to last year a room with mold, bathroom was filthy, room smelled. Went to front desk very rude and unacomidating. Asked for our money back and drove all the way to Saratoga NY found a hotel and enjoyed the town the next day. Hope they get there act together. Very disappointed.

  • Stayed May 2014, traveled with family
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Frederic P, Manager at Fairmont Le Chateau Frontenac, responded to this review, yesterday
Dear robert c - thank you for your feedback from your stay last May 2014. We apologize that your stay last spring did not meet your expectations. We hope we will have the opportunity to welcome you back again soon. Sincerely, Frédéric Paré, Director of Operations.
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1 review
5 of 5 stars Reviewed 3 days ago NEW

My girlfriend and I stayed Fairmont Gold and were treated like Platinum - truly outstanding and we can't wait to go back! The staff, the rooms, the food - everything added up to make this one of our best travel experiences ever!

  • Stayed March 2015, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Fairmont Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patricia C, Front Office Manager at Fairmont Le Chateau Frontenac, responded to this review, yesterday
Dear Jen S - Many thanks for your great feedback! I will be sure to share your wonderful comments with our Fairmont Gold team. We look forward to welcoming you back very soon! Kind regards, Patricia Carré, Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Fairmont Le Chateau Frontenac

Address: 1 Rue des Carrieres, Quebec City, Quebec G1R 4P5, Canada
Phone Number:
Location: Canada > Quebec > Quebec City
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in Quebec City
#2 Luxury Hotel in Quebec City
#3 Green Hotel in Quebec City
#5 Business Hotel in Quebec City
#16 Family Hotel in Quebec City
#18 Romantic Hotel in Quebec City
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Fairmont Le Chateau Frontenac 4*
Number of rooms: 611
Official Description (provided by the hotel):
Standing high on a bluff overlooking the mighty St. Lawrence River, Fairmont Le Château Frontenac is not merely a hotel located in the heart of Old Québec - it is the heart of it. At Fairmont Le Château Frontenac, guests are guaranteed a memorable and inspiring stay in one of the most beautiful cities in the world with easy walking access to all of the wonderful sites and experiences that Old Québec has to offer. ... more   less 
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Also Known As:
Fairmont Le Chateau Frontenac Hotel Quebec City
Fairmont Hotel Quebec City
Fairmont Quebec City
Quebec City Fairmont
Fairmont Le Chateau Frontenac Quebec/Quebec City

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