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“A dream coming true...” 5 of 5 stars
Review of Fairmont Le Chateau Frontenac

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Fairmont Le Chateau Frontenac
4.0 of 5 Hotel   |   1 Rue des Carrieres, Quebec City, Quebec G1R 4P5, Canada   |  
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Special Price
15% off room rate
Ranked #19 of 104 Hotels in Quebec City
GreenLeadersSilver level
Curitiba, PR
Senior Contributor
27 reviews 27 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
15 helpful votes 15 helpful votes
“A dream coming true...”
5 of 5 stars Reviewed yesterday NEW

Once in a while you know you are experiencing something beyond standard patterns for you. That`s the way I describe my staying at Fairmont Le Chateau Frontenac with my wife this Christmas. It was simply magical! Everything was right on place. The staff was always very friendly and helpful, the room was clean, cozy, and perfect, the christmas atmosphere above expectation. We are from Brazil and wanted to experience our first White Christmas and had the best time of our lives. We will definitely come back!

Room Tip: Both rooms with the view and without are great. If you don`t get those in front of the river, you wi...
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  • Stayed December 2014, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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981 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (223)
Date | Rating
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English first
Sydney, Australia
Senior Contributor
24 reviews 24 reviews
6 hotel reviews
Reviews in 15 cities Reviews in 15 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

we didnt have a booking and went to see the hotel front desk when we arrived to ask if they had a vacancy for a reservation for the night. We were assisted by a very generous man who had a lot of knowledge on Quebec and the beautiful hotel. His name was Roger I can honestly tell you that Roger was the best Front Desk Hotel Customer Service I have recieved up until this date. The exceptional service was recieved without us having a booking and he treated all his guests with passion and first class luxury service. The hotel is very very friendly and has the most amazing views we were upgraded off course and our room had very pleasant views all rooms in this hotel have some form of views and ours was very pretty overlooking the inside of Quebec City. We also managed to get a great view of the lake covered in Ice and snow. The delivery of service throughout this hotel is exceptional and very detailed. Your selection of choice is refined and If Roger serves you I can assure you that you wont need any more information because he defines the area and choices exceptionally well. I would love to go back there again one day its a great location.

Room Tip: select a room which has been renovated and enjoy the difference
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Green Features: trully friendly and exceptionally high standards of customer care
  • Stayed January 2015, traveled with friends
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Frederic P, Director of Operations at Fairmont Le Chateau Frontenac, responded to this review, 2 days ago
Dear kdr07,
Thank you for this fantastic feedback and specifically regarding the service provided by our colleague Roger. We will be sure to share your wonderful comments with him. Thank you for taking time to post a review and we hope to welcome you again at the Chateau Frontenac.
Sincerely,
Frederic Pare
Director of Operations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Waterville Valley
1 review
5 of 5 stars Reviewed 4 days ago NEW

Best service, best location, wonderful views and friendly staff. Can't say enough about this great iconic hotel. Love how they have the historical window walls on the lower level. Excellent food selection on the Gold Floor.

  • Stayed January 2015, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Fairmont Hotels & Resorts

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Frederic P, Director of Operations at Fairmont Le Chateau Frontenac, responded to this review, yesterday
Dear perf901,
We are so pleased you enjoyed your recent stay and the Fairmont Gold experience. Thank you for the great feedback and we hope to welcome you again.
Sincerely,
Frederic Pare
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Alexandria, Virginia
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

We took a long weekend trip to Quebec in winter. The off season at the Frontenac was fabulous without the crowds. Everyone in the hotel could not have been nicer and more welcoming. We splurged and got the gold package which gave us more than the typical continental breakfast like salmon, eggs (not the usual scrambled variety either), meats. They have a wonderful espresso machine that is a bit intimidating but easy and delicious. They also have regular coffee. With the gold package you can have all the soft drinks, bottled water, coffee and tea. You do have to pay for the beer, wine and alcohol. It's nice to take a bottle of water after breakfast when you go out for the day. The evening they have a happy hour with snack items specially made by a chef. Some of the items weren't to my taste but if you are willing to try something different you won't be disappointed. There were no sweets (cakes, cookies) With the gold package you save money on breakfast and if you eat a light dinner the happy hour might save additional money. The room was very nice, comfortable and roomy.The view of the town was great too. The great part about the location of the hotel is you are close to everything. We walked to the citadel, shopping, and restaurants. There are other historical sites in walking distance. Montmorency Falls and the Ice Hotel (Hotel Glace) are less than 30 minute drives and worth it. Even though it was cold we enjoyed our weekend and took home many new memories.

Room Tip: Check travelocity for coupons, we were about to get the added cost of the gold room down to 148. (in...
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  • Stayed January 2015, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Frederic P, Director of Operations at Fairmont Le Chateau Frontenac, responded to this review, yesterday
Dear Cynthia R,
We are so thrilled you had such a wonderful long weekend in Quebec City and that the Chateau paid a great part in this memorable weekend. Fairmont Gold does indeed provide a lot of additional amenities. Thank you for taking time to post a review and we hope you will visit again.
Best regards,
Frederic Pare
Director of Operations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto
Senior Contributor
25 reviews 25 reviews
6 hotel reviews
Reviews in 12 cities Reviews in 12 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

This was the second time my wife and I have stayed at the Chateau Frontenac and we were, again, amazed at the beauty of this place. We always enjoy staying at Fairmont hotels and, as President's Club members, we took advantage of our rewards certificates which earned us a suite upgrade and third night free, along with some dining discounts. The suite had was a 7th floor corner which gave us great views of the river and grounds. As another reviewer posted, Fairmont Gold is always a great way to go, (which we did the previous time), however the rewards certificates are not applicable to the Gold rooms, but we were still very happy with the room and service we received.

Room Tip: Suggest going Fairmont Gold, or at least booking a suite. There are often third-night free deals to...
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  • Stayed January 2015, traveled as a couple
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Frederic P, Director of Operations at Fairmont Le Chateau Frontenac, responded to this review, yesterday
Dear Tom A,
Thank you for your continued loyalty to Fairmont Hotels and the Chateau Frontenac. We are delighted you enjoyed your stay once again. Thank you for taking time to post a review and we look forward to your next visit.
Sincerely,
Frederic Pare
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Westwood, New Jersey
Top Contributor
50 reviews 50 reviews
17 hotel reviews
Reviews in 28 cities Reviews in 28 cities
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed 1 week ago NEW via mobile

we couldn't have been more pleased. Based on prior reviews, we went for the Fairmont Gold. The room upgrade is worth the cost. Not only is your parking and wifi included, but you have access to the 14th floor lounge and you have your own concierge. Breakfasts were an upgraded continental fare and happy hour included a few meat and seafood samplers. The only cost is for alcohol. We really loved being on the 14th floor but we also went to the wine and cheese restaurant and Champlain for brunch. The room had a city view, which we liked, you get plenty of river views from the 14th floor lounge. Only flaw I found was that the dresser which is part of the entertainment center had doors that had to be opened all the way to get to a draw and were in a very tight space. Bathroom was nice with a large open shower with multiple shower heads and upscale toiletries. Bed had a full down comforter. Lots of outlets for gadgets and even a lovely sofa.

Stayed January 2015, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Townsville, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed 1 week ago

Our experience in the wine bar was memorable. Great staff, selection of wine, cheese & meats.
Our room was just refurbished & was very comfortable. We had a great view of the river.
Food was fantastic.

  • Stayed January 2015, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Fairmont Hotels & Resorts

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Frederic P, Director of Operations at Fairmont Le Chateau Frontenac, responded to this review, 2 days ago
Dear Paul H,
We are thrilled you had such a memorable stay and experience at 1608 Bar. Thank you for the great feedback and we hope you will visit again.
Sincerely,
Frederic Pare
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Fairmont Le Chateau Frontenac

Address: 1 Rue des Carrieres, Quebec City, Quebec G1R 4P5, Canada
Phone Number:
Location: Canada > Quebec > Quebec City
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Luxury Hotel in Quebec City
#2 Spa Hotel in Quebec City
#3 Green Hotel in Quebec City
#7 Business Hotel in Quebec City
#17 Romantic Hotel in Quebec City
#18 Family Hotel in Quebec City
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Fairmont Le Chateau Frontenac 4*
Number of rooms: 611
Official Description (provided by the hotel):
Standing high on a bluff overlooking the mighty St. Lawrence River, Fairmont Le Château Frontenac is not merely a hotel located in the heart of Old Québec - it is the heart of it. At Fairmont Le Château Frontenac, guests are guaranteed a memorable and inspiring stay in one of the most beautiful cities in the world with easy walking access to all of the wonderful sites and experiences that Old Québec has to offer. ... more   less 
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Also Known As:
Fairmont Le Chateau Frontenac Hotel Quebec City
Fairmont Hotel Quebec City
Fairmont Quebec City
Quebec City Fairmont
Fairmont Le Chateau Frontenac Quebec/Quebec City

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