Let me preface this by saying I love the old CP hotels, and I have been waiting to visit the Frontenac for pretty much my whole life. Also, I had just come from an excellent stay at the Fairmont Queen Elizabeth in Montreal, so perhaps overall my expectations were too high.
This is a hotel that should should get a 5 star rating. It is exceptional in location and style alone, and has a rich history in luxury accommodation. But...
We had problems at check in. Room wasn't ready, but we were early so that was fine. They gave us keys & said they would phone when it was ready. We checked back a few times, but it still wasn't ready. Never did get that phone call. Four hours later, at 4:30, it still wasn't ready, and in fact they didn't have that type of room available anymore. They said something was wrong with the room, which may have been true, though I couldn't help but wonder if they had given it to someone else in a mixup. Our bags had been sitting in the lobby on a cart for 4 hours, lightly monitored. They downgraded us to a small room, suffice it to say we were disappointed, and I felt they could have told us earlier (or phoned us as promised) so at least we could have put our bags safely away and changed our clothes etc. A few hours later they managed to move us to a nicer room, gave us some perks, and I do believe that the clerk was really trying his best for us. When we finally moved into the new room, the maid arrived a few minutes after us saying she hadn't finished cleaning it yet! Sigh. Finally, the pull out couch bed was terrible- worse mattress than on the pullout couch of my mother's basement. We put an extra blanket underneath the sleeper to try to limit the effect of the pokey springs. No one expects a fantastic mattress on a pullout, but the one at the Fairmont Queen Elizabeth was much better.
We ate 4 meals at the Frontenac. I was disappointed with the room service food- not overly warm or tasty. The restaurants seemed poorly run. They all seemed attached, so I can't say for sure which one we were eating at when. In general though, there was a lot of staff around, but what were they all doing? There weren't many tables to fill at breakfast and lunch when the bar was closed, but there were a lot of hostesses filling out a lot of slips of paper and entering things into the computer while the line got longer and longer. Inside, there were empty tables. Systems inside the restaurant also seemed unnecessarily difficult. For example, someone ran the food from the kitchen to the waiter's counter, and then it just sat there, sometimes for quite a while, til the waiter had time to serve it. Beautiful view, but I wouldn't suggest eating here more than once. Also, the menu at Sam was very small. For the size of the hotel, the restaurant space is very limited, and when a cruise ship is in port they seemed overrun- make a reservation or eat elsewhere. We'd received free breakfast due to our room mix up. The waiter still made us sign for it, while attaching the coupon to our receipt, and of course, we were charged for breakfast after all. Another hassle to get that removed. Part of the problem may have been that everyone in the line appeared to have one type of free breakfast coupon or another, so perhaps it was just too much to keep track of.
I would say that the bell staff was excellent, and the clerk at the front desk who we dealt with last did work hard on our behalf. Really it seemed more like it was the systems in the hotel that let us down. While it is a beautiful building with a great view, I don't think I would stay here a second time. There appeared to be a lot of quaint looking hotels in the area that might be worth trying instead.
- Official Description (provided by the hotel):
- Standing high on a bluff overlooking the mighty St. Lawrence River, Fairmont Le Château Frontenac is not merely a hotel located in the heart of Old Québec - it is the heart of it. At Fairmont Le Château Frontenac, guests are guaranteed a memorable and inspiring stay in one of the most beautiful cities in the world with easy walking access to all of the wonderful sites and experiences that Old Québec has to offer. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Orbitz, Hotels.com, Jetsetter, Expedia, Booking.com, Tingo, Travelocity, Otel, getaroom.com, BookingOdigeoWL, Despegar.com, Priceline and Venere so you can book your Fairmont Le Chateau Frontenac reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Fairmont Le Chateau Frontenac Hotel Quebec City
- Fairmont Hotel Quebec City
- Fairmont Quebec City
- Quebec City Fairmont
- Fairmont Le Chateau Frontenac Quebec/Quebec City