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“So many expectations, but...” 3 of 5 stars
Review of Fairmont Le Chateau Frontenac

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Fairmont Le Chateau Frontenac
4.0 of 5 Hotel   |   1 Rue des Carrieres, Quebec City, Quebec G1R 4P5, Canada   |  
Hotel amenities
Ranked #24 of 97 hotels in Quebec City
GreenLeadersSilver level
Edmonton, Canada
Top Contributor
149 reviews 149 reviews
36 hotel reviews
Reviews in 48 cities Reviews in 48 cities
95 helpful votes 95 helpful votes
“So many expectations, but...”
3 of 5 stars Reviewed yesterday NEW

Let me preface this by saying I love the old CP hotels, and I have been waiting to visit the Frontenac for pretty much my whole life. Also, I had just come from an excellent stay at the Fairmont Queen Elizabeth in Montreal, so perhaps overall my expectations were too high.

This is a hotel that should should get a 5 star rating. It is exceptional in location and style alone, and has a rich history in luxury accommodation. But...

We had problems at check in. Room wasn't ready, but we were early so that was fine. They gave us keys & said they would phone when it was ready. We checked back a few times, but it still wasn't ready. Never did get that phone call. Four hours later, at 4:30, it still wasn't ready, and in fact they didn't have that type of room available anymore. They said something was wrong with the room, which may have been true, though I couldn't help but wonder if they had given it to someone else in a mixup. Our bags had been sitting in the lobby on a cart for 4 hours, lightly monitored. They downgraded us to a small room, suffice it to say we were disappointed, and I felt they could have told us earlier (or phoned us as promised) so at least we could have put our bags safely away and changed our clothes etc. A few hours later they managed to move us to a nicer room, gave us some perks, and I do believe that the clerk was really trying his best for us. When we finally moved into the new room, the maid arrived a few minutes after us saying she hadn't finished cleaning it yet! Sigh. Finally, the pull out couch bed was terrible- worse mattress than on the pullout couch of my mother's basement. We put an extra blanket underneath the sleeper to try to limit the effect of the pokey springs. No one expects a fantastic mattress on a pullout, but the one at the Fairmont Queen Elizabeth was much better.

We ate 4 meals at the Frontenac. I was disappointed with the room service food- not overly warm or tasty. The restaurants seemed poorly run. They all seemed attached, so I can't say for sure which one we were eating at when. In general though, there was a lot of staff around, but what were they all doing? There weren't many tables to fill at breakfast and lunch when the bar was closed, but there were a lot of hostesses filling out a lot of slips of paper and entering things into the computer while the line got longer and longer. Inside, there were empty tables. Systems inside the restaurant also seemed unnecessarily difficult. For example, someone ran the food from the kitchen to the waiter's counter, and then it just sat there, sometimes for quite a while, til the waiter had time to serve it. Beautiful view, but I wouldn't suggest eating here more than once. Also, the menu at Sam was very small. For the size of the hotel, the restaurant space is very limited, and when a cruise ship is in port they seemed overrun- make a reservation or eat elsewhere. We'd received free breakfast due to our room mix up. The waiter still made us sign for it, while attaching the coupon to our receipt, and of course, we were charged for breakfast after all. Another hassle to get that removed. Part of the problem may have been that everyone in the line appeared to have one type of free breakfast coupon or another, so perhaps it was just too much to keep track of.

I would say that the bell staff was excellent, and the clerk at the front desk who we dealt with last did work hard on our behalf. Really it seemed more like it was the systems in the hotel that let us down. While it is a beautiful building with a great view, I don't think I would stay here a second time. There appeared to be a lot of quaint looking hotels in the area that might be worth trying instead.

  • Stayed July 2014, traveled with family
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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168 people have reviewed this hotel

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (41)
Date | Rating
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English first
New York City, New York
Senior Reviewer
8 reviews 8 reviews
5 of 5 stars Reviewed yesterday NEW

This is Hotel is almost concluded all of its construction and is looking spectacular. We stayed in a new room in the tower, (9th Floor) and had great views of the river and lower town. The staff is exceptional continually going above and beyond the call. We look forward to returning in the years ahead.

One random and weird situation is related to their procedure for seating guests in their two bars and restaurants. I am sure this will be remedied in the near future by increasing staff head count and staff becoming more familiar with the software governing their seating plans, but it is the oddest thing for myself and my husband, both New Yorkers, to have to wait on line at 15 minutes a pop just to have a seat at the bar - especially when the place was empty in the middle of the day. Nevertheless, the staff, in all three restaurants seem short-handed, retained an air of perfect service and friendliness.

Room Tip: Try to get on the Gold Floor, if not possible, spring for the River View guarantee rooms.
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  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Berlin, Germany
Top Contributor
293 reviews 293 reviews
40 hotel reviews
Reviews in 54 cities Reviews in 54 cities
214 helpful votes 214 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

staying here is like in fairy tale world,the architecture is very nice with corridor and the wall that still in good condition. The room, if you lucky and having the same room like us is very nice room with view to the river. the bed is ok and sleeping quality also fine, heard some noises in the basement like truck loading etc but very minor and we re stay in summer so well everybody is out and make noise :p but compare to view and the design of this chateau all is worth. The breakfast is simple, bit surprising for a chateau because i imagine we will be having like king and queen breakfast :) . the surrounding is very nice with some museum and restaurant and within walk distance to the Old port and old Quebec, there is a lift also if you lazy to go to Old Quebec with your foot.

Room Tip: room with a view to the river is best
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  • Stayed June 2014, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed 2 days ago NEW

Stayed here for our honeymoon. Luggage lost en route to Quebec, however, the staff at this hotel provided toilet bags, etc, and helped us in our search for the luggage. Nothing was a problem for them, we felt very much at home and would recommend this hotel to everyone. A great place to stay.

Room Tip: We had a room looking into the courtyard but it stayed reasonably cool during the day.
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  • Stayed June 2014, traveled as a couple
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philadelphia, Pennsylvania
Senior Contributor
48 reviews 48 reviews
31 hotel reviews
Reviews in 30 cities Reviews in 30 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We spent two nights at this fabulous crown jewel of hotels in Quebec City. While the Fairmont Gold rate isn't inexpensive, we had a spacious room, private concierge on the floor, fantastic breakfast, and delicious evening appetizers. One concierge in particular, Stephanie, helped us with all sightseeing and hotel billing questions and helped provide a lovely remedy to a bit of an inconvenience with missing items in our room upon arrival. Fairmont consistently provides fantastic service and lovely accommodations throughout their hotel chain. Hopefully, I will be able to someday be able to say I've stayed in them all across Canada.

Room Tip: Be sure to ask specifically upon arrival what can be expected to be included with each room rate/pac...
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  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Loveland, Colorado
1 review
5 of 5 stars Reviewed 2 days ago NEW

My husband and I had the pleasure of staying six nights at Chateau Frontenac. The hotel is absolutely beautiful with so much character. Our room overlooked the St. Lawrence River and offered a complimentary breakfast buffet and an appetizer bar in the evening. We found dining out in Quebec City to be pricey, so, we appreciated having gourmet food as part of our package. The staff was so very accommodating, helpful and delightful. We hope to return to this beautiful hotel and city!

Room Tip: We spent more for a view of the St. Lawrence River and a private dining area which was definitely wo...
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  • Stayed April 2014, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fredericton, Canada
Contributor
13 reviews 13 reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We enjoyed a fantastic stay in this beautifully renovated hotel. We had the good fortune to stay in the Alfred Hitchcock suite, a unique suite at the top of the turret on the front of the hotel. Besides the luxurious accommodations, there were panoramic views of old Quebec, the boardwalk and the St. Lawrence. The service was outstanding. Disappointed the restaurants were not completed but they were close to being ready.

Suggested improvements would be in the bathroom area of this particular suite. Some better lighting and perhaps a make up/shaving mirror would help. Also, the shower is a bit underwhelming and seems not to match the luxury of the suite.

This is a beautiful hotel and staying here is a memorable experience.

Room Tip: Upgrade to a room with a view of the river.
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  • Stayed June 2014, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Fairmont Le Chateau Frontenac

Address: 1 Rue des Carrieres, Quebec City, Quebec G1R 4P5, Canada
Location: Canada > Quebec > Quebec City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Luxury Hotel in Quebec City
#2 Spa Hotel in Quebec City
#3 Green Hotel in Quebec City
#14 Family Hotel in Quebec City
#15 Business Hotel in Quebec City
#25 Romantic Hotel in Quebec City
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Fairmont Le Chateau Frontenac 4*
Official Description (provided by the hotel):
Standing high on a bluff overlooking the mighty St. Lawrence River, Fairmont Le Château Frontenac is not merely a hotel located in the heart of Old Québec - it is the heart of it. At Fairmont Le Château Frontenac, guests are guaranteed a memorable and inspiring stay in one of the most beautiful cities in the world with easy walking access to all of the wonderful sites and experiences that Old Québec has to offer. ... more   less 
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Also Known As:
Fairmont Le Chateau Frontenac Hotel Quebec City
Fairmont Hotel Quebec City
Fairmont Quebec City
Quebec City Fairmont
Fairmont Le Chateau Frontenac Quebec/Quebec City

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