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Fairmont Le Chateau Frontenac: Traveler Reviews

4.0 of 5
1 Rue des Carrieres, Quebec City, Quebec G1R 4P5, Canada
Hotel amenities
Fairmont Le Chateau Frontenac
Ranked #15 of 98 hotels in Quebec City
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1,457 reviews from our community

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Business
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
new york
Contributor
15 reviews 15 reviews
15 hotel reviews
Reviews in 14 cities Reviews in 14 cities
28 helpful votes 28 helpful votes
“Solid 3 Star Hotel; Not 4 or 5 Star”
3 of 5 stars Reviewed February 11, 2013

My husband and I stayed at the hotel two Christmases ago on the concierge floor. The lounge was lovely but please remember, other 4-5 star hotels include wine, this hotel does not and two years ago, 9 USD for four ounces. Yes, even the bar downstairs measures the ozs. for drinks. My husband could not believe the "tiny" poor of good scotch for $27.00. The food service for breakfast and hordeauves was excellent. Marie on the concierge floor -- a gracious and pretty woman who knew everything. They are very professional. The hotel needs lots of upgrading and are in the process of doing this -- including the public areas and restaurants. Would recommend this hotel for a short stay until all upgrading is finished. Bathrooms are extremely small and I understand are not changing. So ...... Views on the higher floors are fabulous! The hotel is worth a try. At Christmas -- love the decor. Nothing beats it!

Room Tip: Only choose the concierge (gold) floors. Maybe something will change after renovation.
See more room tips
  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask traveler5NewYork about Fairmont Le Chateau Frontenac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
East Windsor, New Jersey
Senior Contributor
25 reviews 25 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
“If You're Looking For Old World Charm...”
4 of 5 stars Reviewed February 11, 2013

I wanted to get away for a few days with my wife as I was changing jobs. We chose Old Quebec City and the Fairmont Chateau Frontenac as the venue. A little pricey but location could not be better as it is in the heart of the old city with plenty of shops and restaurants right nearby. The atmosphere of the hotel is charming and quiet. Hallways on our room floor seemed a little dark - and at times spooky - but we laughed it away as adding to the charm. Breakfast buffet, while again pricey, was excellent and service was just as good.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
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Ask KMRadz about Fairmont Le Chateau Frontenac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Genevieve_Parent, Public Relations Manager at Fairmont Le Chateau Frontenac, responded to this review
February 14, 2013
Dear KMRadz,
Thank you for choosing to stay with us during your recent trip to Quebec City. We are delighted you enjoyed your experience and the location of the hotel close to all local attractions. We hope you visit us again in a near future.
Sincerely,
Genevieve Parent
PR Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rome, Italy
Senior Contributor
34 reviews 34 reviews
17 hotel reviews
Reviews in 20 cities Reviews in 20 cities
9 helpful votes 9 helpful votes
“Great atmosphere”
4 of 5 stars Reviewed February 11, 2013

We chose to stay at the Chateau Frontenac after suggestions of our travel agent. In fact she was right to say that this castle has a particular atmosphere and that is is great to have experienced it. For my point of view it is a great suggestion for short stay. The room is great but furniture is a little bit lower then standard expectations for this category and brand. However, we have great memories and that is why i do recommend it.

  • Stayed March 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask lp_always about Fairmont Le Chateau Frontenac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boston, Massachusetts
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
“Signature hotel”
5 of 5 stars Reviewed February 10, 2013 via mobile

Beautiful signature hotel in a classic setting overlooking the St. Lawrence in the historic part of Quebec City. Old-style elegance and comfort - not trendy but classic elegance. We had a quiet room in the Fairmont Gold section - worth the price we paid - great continental breakfast in Fairmont Gold lounge. Nice elegant (but not stuffy) bar overlooking the river. Visited during Winter Carnival- fun to be in a city that celebrates winter - even in very cold weather!

Stayed February 2013, traveled as a couple
Was this review helpful? Yes 1
Ask Paula D about Fairmont Le Chateau Frontenac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Genevieve_Parent, Public Relations Manager at Fairmont Le Chateau Frontenac, responded to this review
February 14, 2013
Dear Paula D,
Thank you for posting a review your recent stay. We are thrilled you enjoyed your experience. Winter Carnival is indeed a great time of year to visit! We hope we have the pleasure of welcoming you again.
Best regards,
Genevieve Parent
PR Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Miami
Senior Contributor
37 reviews 37 reviews
28 hotel reviews
Reviews in 26 cities Reviews in 26 cities
32 helpful votes 32 helpful votes
“Good but not great”
3 of 5 stars Reviewed February 9, 2013

If I could have given 3.5/5 I would have. This property, with all it's history is worth a stay just for that reason alone.

The rooms are nice & clean. Bed was very comfortable. The bathrooms show the oldness of the building ; they are tiny and you have essentially no room to place your toiletries. Its all OK, but nothing overly spectacular or anything to justify the somewhat expensive price tag of a stay here.

Parking was a ridiculous 32$/night. I would expect that in Manhattan, but not Quebec City. There is not much public & overnight parking in the area so I guess they are taking advantage of that.

All-in-all, this property is nice and I am glad I stayed here. There is nothing "wrong" with the Chateau Frontenac ; perhaps my expectations were set a bit high?

  • Stayed February 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
Ask Roombaguy about Fairmont Le Chateau Frontenac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Genevieve_Parent, Public Relations Manager at Fairmont Le Chateau Frontenac, responded to this review
February 14, 2013
Dear Roombaguy,
Thank you for taking time to post a review. We appreciate the feedback provided as it helps us improve the service and amenities we provide. We were disapointed to read that your experience was not fully up to your expectations. We will be renovating our product this year which will certainly address many of your comments. We hope you visit us again in a near future.
Sincerely,
Genevieve Parent
PR Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
 
 
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Additional Information about Fairmont Le Chateau Frontenac

Also Known As:
Fairmont Le Chateau Frontenac Hotel
Fairmont Le Chateau Frontenac Hotel Quebec City
Chateau Frontenac
Fairmont Hotel Quebec City
Fairmont Quebec City
Chateau Frontenac Quebec City
Quebec City Fairmont
Fairmont Le Chateau Frontenac Quebec/Quebec City
Address: 1 Rue des Carrieres, Quebec City, Quebec G1R 4P5, Canada
Region: Canada > Quebec > Quebec City
Amenities:
Bar/Lounge Business Center Fitness Center Pets Allowed Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Luxury Hotels in Quebec City
#4 Romantic Hotels in Quebec City
#6 Business Hotels in Quebec City
#11 Family Hotels in Quebec City
Price Range: $$$
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
Standing high on a bluff overlooking the mighty St. Lawrence River, Fairmont Le Château Frontenac is not merely a hotel located in the heart of Old Québec - it is the heart of it. At Fairmont Le Château Frontenac, guests are guaranteed a memorable and inspiring stay in one of the most beautiful cities in the world with easy walking access to all of the wonderful sites and experiences that Old Québec has to offer. ... more   less 
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