When going to Quebec, this is the place to stay at! Fairmont Le Chateau Frontenac was a beautiful experience. I booked a four night visit with my fiancee back in July (Quebec Art Festivals month) through American Express Fine Hotels and Resorts. We stayed on the 14th floor: The Gold Floor. It is the package to choose when staying in this hotel. Not only do you have a private concierge desk, and lounge service, but complimentary breakfast and so on. Though these perks are included with the Amex package, having some extra add ons is a plus.
The staff is simply amazing. David, at the front desk of the Gold floor is simply a great guy. Not only is he polite and professional, but there is a warmth to him that just makes for a welcoming environment. There was an issue with our Amex reservation during our stay, and he took care of it within hrs, without us having to have to contact Amex. He was very helpful with our reservations as well as with all our questions. He was also very honest about places to visit.
The female staff on this floor is also amazing, and helpful! Even the service staff is friendly! My fiancee misplaced his Invisaligns, and the girls from the kitchen helped him to find it through a bunch of rubbish! It was a funny and silly experience, and though we were so embarrassed of these girl having to help 2 guys to look through rubbish for $5000 braces, they made the whole experience fun! Hahaha.
Though this hotel does not have the same amount of luxury as the Plaza Hotel in NYC (part of the same chain of hotels), their service is simply outstanding in comparison with The Plaza.
The rooms are comfortable and beautifully decorated on the gold floor. In our way to the Spa, and pool, we did see some rooms in need of renovation while housekeeping had the doors opened to clean them. The staff at the pool was also great and friendly. I loved the sundeck, and the gym facilities. The locker rooms are very clean. The lobby, though beautiful, is in desperate need of renovation. We loved the shops and restaurants. I have to say that here, at Le Champlain Restaurant, we ate the best dessert I have ever had in all my travels! Le St-Laurent Bar & Lounge was also the place to go for a drink, and some quiet time, before heading out to Quebec's nightlife.
Quebec is an amazing city! And I cannot wait to go back! Frontenac is my top choice to stay at when going back! It was an experience I dreamed of since childhood. And if you want the full experience of it, and to really enjoy its beauty in privacy and comfort, without dealing with other tourists like yourself, the GOLD FLOOR is the package to book!
Stay on the Gold Floor.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
January 16, 2013
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Thank you for your wonderful review on your recent stay. The colleagues at Fairmont Le Château Frontenac pride themselves on the personalized service that we provide to each and every one of our guests. We are delighted you enjoyed your Fairmont Gold experience and thank you for your wonderful comments about the Gold team. We will be happy to share it with them. We thank you again for your feedback and look forward to seeing you again in a near future.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.