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“OK hotel close to the airport” 3 of 5 stars
Review of Hotel Must

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Hotel Must
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1345 Route de l'Aeroport, Quebec City, Quebec G2G 1G5, Canada   |  
Hotel amenities
Ranked #59 of 124 Quebec City B&B and Inns
YYC
Top Contributor
201 reviews 201 reviews
102 hotel reviews
Reviews in 104 cities Reviews in 104 cities
122 helpful votes 122 helpful votes
“OK hotel close to the airport”
3 of 5 stars Reviewed August 27, 2011

I needed a place to spend the night after arriving at the Quebec city airport, driving elsewhere the following morning. Hotel Must did the job.

Not terribly fancy. More like sensible chic. I suppose one could argue that the place is somewhat expensive for what it is?

Restaurant is a Boston Pizza. That alone should tell people what to expect.

Would I come back? In similar circumstances, definitely. Would I stay there rather than in a nicer hotel downtoen, no.

  • Stayed June 2011, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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114 reviews from our community

Traveler rating
    26
    37
    28
    12
    11
See reviews for
52
26
2
18
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
  • English first
  • French first
  • Any
English first
Montreal, Canada
Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed August 16, 2011

We stayed there for a weekend with my family and a few friends. We booked a suite with a kitchenette, 2 rooms and a murphy bed. Long story short, the murphy bed fell to pieces twice, they tried to fix it and it didn't work. In the end, the Murphy bed became a fix bed in the middle of the living room.

No apologies, just a "we heard you had a rough evening!!!" Every employee has an attitude like the customer is the problem. The lifeguard told us he was overworked, on a hangover and has no patience with kids!!!! The people at the breakfast room started yelling at people not to push for too long on the hot chocolate start button otherwise it will overfill!!! We contacted JARO management and they couldn't care less. No even an apology. I didn't ask for money just to acknowledge there were many issues and that they will work on it.

I stay in hotels about 100 nights a year and this is the worst customer service I ever saw.

  • Stayed July 2011, traveled with family
    • 3 of 5 stars Value
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ottawa, Canada
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 15, 2011

stayed in a suite with full kitchen. Decor was very modern, and clean. Free wifi and breakfast included was simple but sufficient. Have high chairs for little ones in the breakfst area. Shower had removable spout that was handy for showering kids as there is no bathtub in suite. Bathroom sink and kitchen counters are high, kids needed a step stool. The 2 queen beds were comfy as was the queen murphy bed. Charged $10/day for playpen. The pool, and kids water play area, water slides and gym on 7th floor are well designed. No deep end in pool, 1.35 m high so take floaties for younger ones.

  • Stayed June 2011, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Must

Address: 1345 Route de l'Aeroport, Quebec City, Quebec G2G 1G5, Canada
Location: Canada > Quebec > Quebec City
Amenities:
Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Spa Swimming Pool Airport Transportation
Hotel Style:
Ranked #59 of 124 B&Bs / Inns in Quebec City
Number of rooms: 179
Also Known As:
Hotel Must Quebec/Quebec City

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