Where to begin? At the beginning, I suppose.
When we arrived at our room, it was not at all how it looked on the website. It was small and dark and the exposed pipes made my young son nervous (I think he was expecting spiders to be dropping off them, or something).
One of the lights did not work. The sofa bed had food remnants (nuts) in it. When we moved a notepad on the desk, we discovered that the desk was damaged. I went to reception and told them and then when I went back upstairs, I moved the phone to put a bag there and discovered another hole. There were also hairs on the bathroom floor and the utensils in the kitchen were a bit dirty.
The next morning, we left the "do not change sheets" card on the bed, but on the second and third mornings we did not. The sheets were still not changed. The room was also a bit noisy, as we could often hear people above and beside us making noise.
I can't say it as terrible, but it was certainly not good, either and it definitely did not match the impression we got from the website. From the other comments posted here, I am left thinking that there is a tremendous difference in the quality of the various rooms.
I would not stay there again.