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“Great service from staff but needs needs some improvements!” 4 of 5 stars
Review of Holiday Inn Express Quebec City (Sainte-Foy)

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Holiday Inn Express Quebec City (Sainte-Foy)
3.0 of 5 Hotel   |   3145 Avenues Des Hotels, Quebec City, Quebec G1W 3Z7, Canada   |  
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Ranked #25 of 102 hotels in Quebec City
Toronto, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Great service from staff but needs needs some improvements!”
4 of 5 stars Reviewed November 17, 2013

As of now there are constructing new rooms which is exciting new for for them. But the lack of few facilities such as laundry, better temperature control(it is freezing at nights, even at the highest settings), the staff made my stay comfortable.

I want to thank Michel, the staff member who manages the breakfast for the hotels. Amazing guy, who offered great service and made you feel like you were at home!

The food was well prepared, many holiday inns have runny eggs with horrible service. This guy had amazing good and great service! I wish him well!

Room Tip: Wait till they have the new rooms ready, apparently they are a special class.
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  • Stayed November 2013, traveled on business
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIExpressQuebec, Front Office Manager at Holiday Inn Express Quebec City (Sainte-Foy), responded to this review, November 26, 2013
Dear MikhailSadhu,

Thank you for your great comments. We will take good note of your recommendations concerning the laundry facility. Regarding the room temperature, the heating can be self controlled individually in every room. If you encounter any problems on your next stay, please contact the Front Desk for any assistance. Our staff will be delighted to assist you.

Sincerley,

Jane Ann Luckerhoff
Front Office Manager
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333 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (40)
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English first
Hong Kong
Senior Contributor
31 reviews 31 reviews
20 hotel reviews
Reviews in 21 cities Reviews in 21 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed November 15, 2013

Stayed here for 3 nights last month. Spacious Room, clean modern amenities, quiet. Good breakfast, free wifi and printing. I used the free hotel shuttle to go to old town and back (departure at 9:45am and back at 6:15pm.) 20 minutes per trip. But note this service is seasonal, peak tourist season only. I am very happy to have stayed here. Only downside, I am a non-driver, so I don't know where to go for nearly restaurants or supermarket. The street seems empty and buildings are far apart from one another, There is a bus stop nearby, but I didn't use it. On departure day, I took a short taxi ride (less than 5 minute) to the Sainte-Foy railway station. A good off-center choice.

  • Stayed October 2013, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIExpressQuebec, Front Office Manager at Holiday Inn Express Quebec City (Sainte-Foy), responded to this review, November 18, 2013
Dear Roundfaced,

Thank you so much for taking time to share your feedback of your recent stay. We are thrilled you enjoyed your overall experience. Quebec is a great city to visit. The hotel staff has good knowledge of the local area so feel free to ask any questions regarding restaurants, directions and attractions.

We hope you visit us again on your next trip to Quebec City.

Sincerely,
Jane Ann Luckerhoff
Front Office Manager
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Montreal, Canada
1 review
5 of 5 stars Reviewed November 11, 2013

I stayed at this hotel for a 1 night stay in Friday. Check in was fast and friendly. We went out for dinner nearby and had a comfortable night's sleep. In the morning breakfast was good and hot. Waiter was kind and attentive. I would return here.

  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIExpressQuebec, General Manager at Holiday Inn Express Quebec City (Sainte-Foy), responded to this review, November 13, 2013
Thank you very much for the great review. Hope you come again.
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Ontario CANADA
Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed October 28, 2013

You really can't go wrong when you read and evaluate dozens of traveller's reviews on Trip Advisor. Consulting the opinions and experiences of Trip Advisor travellers has led my wife and I to enjoy some wonderful hotels, restaurants and attractions in North America and Europe.
This Holiday Inn Express was no exception - it was every bit as great as everyone writes.
The hotel is spotless as was our room. Our room was modern - excellent quality mattress and bedding and a beautiful bathroom. Complimentary breakfast was very good with numerous choices. - cereals, yogurts,fresh fruit, variety of breads,bagels or muffins - or you could go for scrambled eggs, hash browns, bacon and sausages. - and of course juices, coffee and tea.
I really believe that the manager of this hotel fully embraces the concept of guest hospitality and strives to impart this dynamic to all of his staff. I say this because everyone we met over our 3 days was exceptionally friendly and helpful - and with sincerity not often found in ordinary hotels.
We left our car in the parking lot (parking is free) and we took the bus directly into Old Town Each day. Bus stop is only one block from the hotel. I'd suggest you do the same as parking inside Old Town is limited and probably expensive - the bus is quick and stress free and puts you right near the old wall entrance.

Room Tip: It was nice that there was a small refrigerator in our room and complimentary coffee and tea.
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  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIExpressQuebec, Front Office Manager at Holiday Inn Express Quebec City (Sainte-Foy), responded to this review, November 1, 2013
Wow thank you for the super review !! Its kind of you to take the time to write us a review, we really appreciate it. There is always room for improvements and its reviews like these that encourage us. Thanks alot !! Hope to see you again.
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Burlington, Canada
Top Contributor
79 reviews 79 reviews
4 hotel reviews
Reviews in 22 cities Reviews in 22 cities
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed October 20, 2013

Recently stayed at this hotel again and as in the past, the accommodations where very good. Clean facility, friendly staff and very easy to get to once you enter into Sainte-Foy (Quebec City) after crossing the St. Lawrence. The only downside is that it is long drive to the old part of Quebec City should you wish to go there.

  • Stayed October 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIExpressQuebec, Front Office Manager at Holiday Inn Express Quebec City (Sainte-Foy), responded to this review, October 22, 2013
We thank you for the great review. Glad you enjoyed your stay with us once again.
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Montreal, Quebec, Canada
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed October 15, 2013

Located near the Pierre Laporte bridge so easy access when coming from the west. Very pleasant staff, nicely furnished rooms - clean, no carpets, great free breakfast and the price is right! A 15 minute drive to the centre of upper Quebec City, 20 minutes to the old part of town. Close by to lots of restaurants and the large shopping mall.

  • Stayed September 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIExpressQuebec, Front Office Manager at Holiday Inn Express Quebec City (Sainte-Foy), responded to this review, October 18, 2013
Thank you very much for taking the time in writing us such a great review.
Hope we see you again.
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Richmond, VA
Senior Contributor
26 reviews 26 reviews
12 hotel reviews
Reviews in 14 cities Reviews in 14 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed September 28, 2013

Took a chance on getting a room and we were very pleased. Room was extremely comfortable and clean. Within walking distance of some very nice restaurants ($$$) but worth it.
Easy access to the Trans Canada highway and Old Quebec City.
Would definitely stay there again.

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIExpressQuebec, General Manager at Holiday Inn Express Quebec City (Sainte-Foy), responded to this review, October 9, 2013
Thank you for taking the time to write us such a great review. Hope you stop by again on your next visit to Quebec city.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Quebec City (Sainte-Foy)

Address: 3145 Avenues Des Hotels, Quebec City, Quebec G1W 3Z7, Canada
Phone Number:
Location: Canada > Quebec > Quebec City
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Suites Wheelchair access
Hotel Style:
#15 Business Hotel in Quebec City
#24 Family Hotel in Quebec City
#26 Romantic Hotel in Quebec City
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Express Quebec City (Sainte-Foy) 3*
Official Description (provided by the hotel):
Sainte Foy Hotel Near Quebec City Attractions and Businesses Modern style and friendly service unite in this Holiday Inn Express Hotel & Suites in Sainte Foy in Quebec City, conveniently located 10 km from Aeroport Jean Lesage (YQB) and .5 km from the Gare de Ste Foy train station. Exciting attractions, such as Aquarium de Quebec and Musee National des Beaux Arts du Quebec, are only a short drive from our hotel in Sainte Foy. You can explore Quebec City's history and visit the historic Pont de Quebec (Quebec Bridge) a few kilometers from our accommodations near Quebec City, or relax on the beaches of the St. Lawrence river at Parc de la Plage Jacques-Cartier. Business travelers will love our hotel's proximity to area businesses like Ernst & Young, PricewaterhouseCoopers, Olympus NDT Canada, Laval University and Chul Hospital. Quebec City Convention Centre is a short drive from our Sainte Foy hotel. While lodging in Quebec City, you can utilize our meeting room, free, high-speed, wireless Internet access and 24-hour business centre. Our well-appointed accommodations near Quebec City go beyond other Quebec City hotels to offer you premium amenities, such as a complimentary hot breakfast that is served daily. Relax in the whirlpool and workout in the fitness centre each day after a good night's rest in a triple-sheeted bed. Call today to make your reservation at this state-of-the-art Sainte Foy hotel near Quebec City. ... more   less 
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Also Known As:
Holiday Inn Express Quebec City (Sainte-Foy) Hotel Quebec City
Quebec City Holiday Inn

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