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“Good stay” 4 of 5 stars
Review of Holiday Inn Express Quebec City (Sainte-Foy)

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Holiday Inn Express Quebec City (Sainte-Foy)
3.0 of 5 Hotel   |   3145 Avenues Des Hotels, Quebec City, Quebec G1W 3Z7, Canada   |  
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Ranked #27 of 97 hotels in Quebec City
gualeguay
Senior Contributor
28 reviews 28 reviews
20 hotel reviews
Reviews in 21 cities Reviews in 21 cities
22 helpful votes 22 helpful votes
“Good stay”
4 of 5 stars Reviewed April 19, 2013

The hotel is in the outskirts of the city in avenue of hotels. The service is excellent, and they're very nice people. The rooms are like very big and very very spacious with huge beds. The WI FI is free, and so is the breakfast. The breakfast didn't have a lot of things to choose, but it was good. You can easily go by car to the city centre, in 5 minutes or less you're there. This is a hotel to recommend

  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIExpressQuebec, Front Office Manager at Holiday Inn Express Quebec City (Sainte-Foy), responded to this review, April 25, 2013
We would like to thank you for the great review. Thanks for taking the time, we greatly appreciate it.
Hope we see you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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324 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (35)
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Montreal
Top Contributor
50 reviews 50 reviews
22 hotel reviews
Reviews in 25 cities Reviews in 25 cities
47 helpful votes 47 helpful votes
3 of 5 stars Reviewed April 1, 2013

This hotel is located on the hotel avenue of Saint-Foy and close by a lot of nice restaurants but not close enough to walk there. If you plan to stay there be aware that you are not close to the old city and all the night life you expect from Quebec city. There are a couple of thing I found weird at this location: first, they ask you if you want to pay for the whole week right upon check-in...The last time I saw that it was about 10 years ago when I had to stay in a sleezy motel! So, I was kind a thrown off-guard with this one. Also, when I got to my room the TV would power-on but I could not change channels... I called front desk and a lady from reception came up and tried everything she could but it just would't work right. The big questions is: how can you run a hotel without having a technical person at least on call when something like this happens? They never offered to change rooms or at least give me a "make good" of some sort (in other locations when I had even the slightest issue they would give you points or a rebate on the room...). I didn't ask for anything as I don't think a client should be begging for reparation but this is a location below usual standards and I will not be going there again as I expect more from a HIE. Breakfast offering was ok but the pancake machine was always stuck and the eggs overcooked! It must have been a bad week for them and I was unluck enough to walk in!

  • Stayed December 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIExpressQuebec, Manager at Holiday Inn Express Quebec City (Sainte-Foy), responded to this review, April 2, 2013
I want to personally apologize for the situation and would like to thank you for letting us know the problems you encountered during your stay. We really take the time to read each one of them and take this opportunity to improve our service accordingly.
This is indeed unusual for us to offer that level of guest service. We are inquiring about what exactly happened regarding each case but the important thing is that you should get compensated for that poor experience.

If you would be so kind to contact us at: info@hiexpressquebec.com
so we can arrange something.

Thank you very much,
Have a great day!
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Odense, Denmark
Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 11 cities Reviews in 11 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed February 5, 2013

This hotel is really very OK and made for the businessman.
Rooms is very nice and clean, just everything you need.
Internet connection good and fast.
Breakfast is also very nice and fresh.
The Hotel is located in a outskirt area, but the distances are short to all there is to be seen.

  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIExpressQuebec, Front Office Manager at Holiday Inn Express Quebec City (Sainte-Foy), responded to this review, February 19, 2013
Thank you for your great review. We really appreciate it. Hope to see you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ottawa, Canada
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed January 25, 2013

My co- worker and I stayed here the week of 19-25 -Jan. It was very cold out -25 all week.The Hotel rooms have a thermostate with no room temp reading only a setting. Every day we would need to set the temp to max (25c).Monday to Wed it was very cold in the room. In the breakfast nook it was cold. Some people were wearing coats. I think the hotel can control the heating because after to many complaints Thursday night was comfortable in the room and the outside temp was still the same. I don't think I will recommend this hotel to my co-workers. There are other hotels near bye.
The room floors are hardwood and I don't think that they get a good enough cleaning. Walking in bare feet, you would need to wipe them before putting socks on. They had a mat near the door which I used to take my shoes off not to bring dirt on the floor. The dirt was already there.
Not impressed with this holiday Inn.

  • Stayed January 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIExpressQuebec, Manager at Holiday Inn Express Quebec City (Sainte-Foy), responded to this review, February 1, 2013
Good morning,

First off, I would like to apologize for the poor experience you have had during your stay.
This is not the kind of standards we usually offer. However, we appreciate you took the time to write a comment. It's important to us as we use it to improve ourselves.

For future reference, you can ask the front desk to set your temperature at a higher level.
Unfortunately, we experienced a serious cold wave during your stay which impaired the efficiency of our heating system.
As for the cleanliness of the room, the concerned employees have been advised. It is our pride to offer pristine rooms to our guests and we usually have very good comments on that matter.

Thank you,
In the hope we can improve your opinion for future stays.

Have a great day!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
australia
Senior Contributor
32 reviews 32 reviews
13 hotel reviews
Reviews in 17 cities Reviews in 17 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed January 24, 2013

I stayed here for 2 weeks in January 2013. The hotel was terrific, clean, modern, comfortable. The reception staff were some of the best I have encountered, particularly Audrey and Janie who were usually on when we were there. They were so helpful and friendly. I really enjoyed my stay. My only suggestion would be that it would be nice to have some healthier options at breakfast eg things like museli, apples etc. There is a supermarket 5 mins walk away and also some nice reasonably priced restaurants. I would absolutely stay here again.

  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIExpressQuebec, Front Office Manager at Holiday Inn Express Quebec City (Sainte-Foy), responded to this review, February 4, 2013
We would like to thank you for your great review. I will let Audrey and Janie in on your complements :) As of breakfast we have a standard to follow but I will let management know, and try to add a few healthier choices. Thanks for taking the time and hope to see you again.
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Toronto, Canada
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed January 24, 2013

We had double room. Bad are very comfortable to sleep. Front desk very nice and helpful. We spent a New Year Eve in the hotel, actually by the fireplace at the entrance, very modern design. They clean our room very well, the supervisor was checking the job of a cleaners. It is far from downtown of the Quebec city, but it is so close to huge shopping Mall, The Bay, Simons. Also the were a few restaurant not far, walking distance. We went for dinner to Batten Rouge for grate ribs. I would recommend. Look at my photos, please.

Room Tip: choose 2 or 3 floor, not a 1(almost bacement)
See more room tips
  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIExpressQuebec, Front Office Manager at Holiday Inn Express Quebec City (Sainte-Foy), responded to this review, February 4, 2013
Thank you for the great review. Hope you have a Great New Year.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oakville, Canada
Senior Contributor
34 reviews 34 reviews
15 hotel reviews
Reviews in 22 cities Reviews in 22 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed January 9, 2013

I stayed here with my family on New Year's Eve while returning from the Maritimes. The location is easily accessible from Highway 20. Check-in was smooth. The room was well-appointed - seemed a little nicer than the usual Holiday Inn Express decor. Front desk staff were helpful in finding us a family-suitable restaurant. We did not hear a peep during the night which was surprising but welcome.

Breakfast was the usual HIE breakfast although they had bacon which not many HIEs provide. Too bad the cinammon buns were overdone and dried out, maybe they had been sitting too long since it was New Year's Day? And the tips jar in the breakfast area is tacky.

Would definitely stay here again.

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIExpressQuebec, Front Office Manager at Holiday Inn Express Quebec City (Sainte-Foy), responded to this review, January 17, 2013
We would like to thank you for the time you took to leave us a great review. Glad your stay was comfortable. I will mention about the tip jar and make a little improvement there thanks for your opinion. Hope to have you stay with us again in the future. :)
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Additional Information about Holiday Inn Express Quebec City (Sainte-Foy)

Address: 3145 Avenues Des Hotels, Quebec City, Quebec G1W 3Z7, Canada
Phone Number:
Location: Canada > Quebec > Quebec City
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Suites Wheelchair access
Hotel Style:
#16 Business Hotel in Quebec City
#21 Family Hotel in Quebec City
#29 Romantic Hotel in Quebec City
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Express Quebec City (Sainte-Foy) 3*
Official Description (provided by the hotel):
Sainte Foy Hotel Near Quebec City Attractions and Businesses Modern style and friendly service unite in this Holiday Inn Express Hotel & Suites in Sainte Foy in Quebec City, conveniently located 10 km from Aeroport Jean Lesage (YQB) and .5 km from the Gare de Ste Foy train station. Exciting attractions, such as Aquarium de Quebec and Musee National des Beaux Arts du Quebec, are only a short drive from our hotel in Sainte Foy. You can explore Quebec City's history and visit the historic Pont de Quebec (Quebec Bridge) a few kilometers from our accommodations near Quebec City, or relax on the beaches of the St. Lawrence river at Parc de la Plage Jacques-Cartier. Business travelers will love our hotel's proximity to area businesses like Ernst & Young, PricewaterhouseCoopers, Olympus NDT Canada, Laval University and Chul Hospital. Quebec City Convention Centre is a short drive from our Sainte Foy hotel. While lodging in Quebec City, you can utilize our meeting room, free, high-speed, wireless Internet access and 24-hour business centre. Our well-appointed accommodations near Quebec City go beyond other Quebec City hotels to offer you premium amenities, such as a complimentary hot breakfast that is served daily. Relax in the whirlpool and workout in the fitness centre each day after a good night's rest in a triple-sheeted bed. Call today to make your reservation at this state-of-the-art Sainte Foy hotel near Quebec City. ... more   less 
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Also Known As:
Holiday Inn Express Quebec City (Sainte-Foy) Hotel Quebec City
Quebec City Holiday Inn

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