My father had recommended the place on Beaubien street. The food was supposed to be very good. I would not know since we waited an hour and never got our food. My husband, my father and I has just come back from the airport. We were looking for a nice place to have lunch. It was about 2:30 PM, way past the busy brunch time. We waited nearly 15 minutes just to get a menu. We never got any water. We had to chase the waitress before we could finally place an order : 2 orders of French toasts and a toasted bagel. Easy enough, right? Would you expect to wait an hour for that? We complained several times while remaining very polite. We finally got coffee (awful! Worse than coffee on a plane!) and tea after several minutes. In the meantime, someone who got in 15 minutes after us, had got a menu, placed an order and was eating her food while we had been waiting over 30 minutes already.
Not once did the staff ever apologize for the total lack of service we were getting. Instead, we heard every excuse in the book: "The kitchen is busy", "you have to wait 2 more minutes" (repeated several times over the course of an hour), "it's not my fault"....you name it, we heard it. After an hour, my father told the waitress that we would wait 5 more minutes and would leave if we did not get our food. Five minutes passed, we got up and left. To add insult to injury, a waiter opened the door of the restaurant when we were already on the sidewalk on our way to another place and yelled at us from the door "Thank you very much. Come back!" in a sarcastic tone.
I had traveled in several countries, I am a business person myself and I would never treat any of my clients the way we were treated that day. This has been the absolute worst experience in a restaurant. I will never go back and tell everyone I know of the horrible experience I had there. If you want a good brunch, there are plenty of other places to go where you will be served like a human being and not like a piece of dirt.
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