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Hotel Montreal Espace Confort: Traveler Reviews


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76% Recommend
3.5 of 5 stars 39 reviews
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Shady...

Hotel Montreal Espace Confort

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2 of 5 stars
moodshift   3 contributions
Boston
Sep 10, 2008 | Trip type: Couples

This is a nice enough hotel, and right in the middle of the action during summer festival season but I had some problems. One is the suggestion on their website that the gold rooms come with a parking spot. In fact, there is no parking, and they simply invite you to use the public parking garage under the library, a few blocks away. Fortunately you do get to stay in a room in the hotel after you pay, but I had a problem with that too. For a reason never explained, I was charged immediately on booking the room after reserving on the hotel website. The management insisted that they did not charge my card for the reservation, even though I went so far as to show them the charge on my card, and called the credit card company on the phone tell them that indeed, my card was charged by them, on the day that I made the reservation, for the amount of the reservation. I could resolve this by disputing the charge through the credit card company, but obviously this is more trouble than it was worth.

  • My ratings for this hotel
    • 2 of 5 stars Value
    • 3 of 5 stars Rooms
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Check in / front desk
    • 2 of 5 stars Service
  • Date of stay July 2008
  • Visit was for Personal event (wedding, ...)
  • Traveled with Spouse / significant other
  • Age group 35-49
  • Member since September 10, 2008
  • Would you recommend this hotel to a friend? No
  • I do not recommend this hotel for An amazing honeymoon, People with disabilities, Older travelers, Pet owners, Families with young children
  • I selected this hotel as a top choice for Other
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Great Hotel

Hotel Montreal Espace Confort

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5 of 5 stars
BlueSwamies   1 contribution
Calgary
Sep 9, 2008 | Trip type: Couples

Great hotel, room was very quiet. Great central location to attractions and in a very lively area in the city. Service was excellent we had a minor problem with the luggage but the staff took care the problem promptly. Room is a bit small but that's to be expected for a Montreal hotel; room was extremely clean. No complaints at all. I highly recomend it.

  • Liked — Location
  • Disliked — Size of room
  • My ratings for this hotel
    • 5 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 4 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
  • Date of stay September 2008
  • Visit was for Romantic getaway
  • Traveled with Spouse / significant other
  • Age group 18-24
  • Member since November 08, 2007
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for Young singles, A romantic getaway, Girlfriend getaway, Tourists
  • I do not recommend this hotel for Great pool scene
  • I selected this hotel as a top choice for Museums / Cultural / Historical sites, Great food / Wine, Shopping
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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small, but modern and nice

Hotel Montreal Espace Confort

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4 of 5 stars
planettom   40 contributions
Cologne
Jul 7, 2008 | Trip type: Solo travel
2
people found this review helpful

I stayed here 2 days and it was very central for going out in the night. In the small room in the upper floor was no internet connection, but it was clean.
Breakfast was good.

  • Liked — location; parking is possible in the near
  • My ratings for this hotel
    • 4 of 5 stars Value
    • 3 of 5 stars Rooms
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Check in / front desk
    • 3 of 5 stars Service
    • 1 of 5 stars Business service (e.g., internet access)
  • Date of stay May 2008
  • Visit was for Hobbies / interest / culture
  • Traveled with Solo traveler
  • Age group 35-49
  • Member since December 05, 2005
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for Young singles, Girlfriend getaway, Tourists
  • I do not recommend this hotel for An amazing honeymoon, A romantic getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children
  • I selected this hotel as a top choice for Shopping, Other
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Bed bugs, worse service, worst experiences!!!

Hotel Montreal Espace Confort

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1 of 5 stars
everbest   2 contributions
montreal
Jun 3, 2008 | Trip type: Friends getaway
1
person found this review helpful

We booked four nights there and the first night literally more than 100 bed bugs crawled on our beds. And BITE US!!! Some were bean sized!!!! We had to leave the hotel the next morning, but had to leave our luggages and clothes in the room to get exterminated. I asked for a refund for the rest of the nights and a $30 dry cleaning fee. They promised to call me next day about the refund. Never did. I waited for 3 days and called them. The staff told me she was busy and couldn't find her boss. I said I could talk to your boss if you give me her number. Then she lied more about how busy her boss is and she could only reach her by leaving her text messages, blah blah blah. And surprisingly she forgot my name too. I would never forgot an incident that involves 100 bed bugs so I assume, from the way they handled the situation, it's not a uncommon problem for the hotel and they already developed strategy to avoid any compensations. It's the worst hotel/hostel experiences I've ever had. I can't believe after what happened, they are only focusing on avoiding a tiny $30 dry cleaning fee. If they don't care about their reputation, then I won't keep my mouth shut.

Don't go.

  • Liked — The photo on its own website?
  • Disliked — Everything else?
  • My ratings for this hotel
    • 1 of 5 stars Value
    • 1 of 5 stars Rooms
    • 3 of 5 stars Location
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Check in / front desk
    • 1 of 5 stars Service
    • 2 of 5 stars Business service (e.g., internet access)
  • Date of stay May 2008
  • Visit was for Personal event (wedding, ...)
  • Traveled with Friends
  • Age group 18-24
  • Member since February 09, 2008
  • Would you recommend this hotel to a friend? No
  • I recommend this hotel for Young singles, Girlfriend getaway, Tourists
  • I do not recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Management response from Seasangel, Manager
(Management representative)
Jun 12, 2008
Our hotel experienced a recent problem with bed bugs within one of our rooms.
The staff apologized for the inconvenience with respect, and helped the clients for
searching another hotel to stay at for the night.
This was taken into much consideration, since our hotel has never experienced problems
as such ( proof with our past reviews from our clients )
We can assure for the future clients that the problem has been regulated.
We have called the specialists to disinfect and destroy the bed bugs, and also take apart
our flooring in case there were to be any other spread.
Again, we truly apologize for this matter. We are taking the proper procedures for this not
to occur at our hotel.



This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Cute and friendly

Hotel Montreal Espace Confort

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4 of 5 stars
Havenhurst   2 contributions
Calgary, Alberta
Oct 1, 2007
3
people found this review helpful

This little hotel is in a fantastic location, the staff were helpful and friendly, and it was very clean. If you are in the section of the hotel with private bathrooms, the rooms are modern and cute and included the amenities I wanted (iron, TV, desk, kitchenette, etc.). I would recommend it to anyone who doesn't require a 5 star accommodation.

However, the rooms with shared bathrooms are another story. I had to stay in one the first night I was there because I couldn't find another room in downtown Montreal, and the room had a definite "youth hostel" feel. It faced Rue St. Denis which is extremely noisy, the room had a funny smell that I couldn't get used to, the lighting was dim, and there was no mirror in the room which made it difficult to get ready. However, the room and the shared bathroom were spotless, and would be a good option for someone on a real shoestring budget or if you care more about location than the luxuries you might find in an airport hotel.

If you can afford it, avoid the cheaper rooms and stay in one of the nice, quiet, private ones!

  • Date of stay September 2007
  • Member since October 01, 2007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $78 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
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Hotel Montreal Espace Confort Also Known As

  • Espace Confort Hotel Montreal
  • Espace Confort Montreal
Address: 2050 St-Denis, Montreal, Quebec H2X3K7, Canada
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