I am convinced that the other reviews that show this property in a positive light are either fake, written by management, or the hotel has some sort of policy to reward this fake praise.
For the first time ever, I was completely duped by Tripadvisor, usually my wife and I have a great experience and the reviews are spot on, NOT this time. All I can say is, please, listen to me, do not stay at this property if you value your time, money, and sleep.
Here is a list of the defects:
1. The Hotel has terrible sound proofing. The club blasts club music until 3:30 and you will hear every word, feel every bass note, and generally feel like you're in the club even on floor 5. Even between rooms, expect to hear the neighbors having sex, and everything going on outside on the street. This is a problem ACKNOWLEDGED by management, which is why the put earplugs under your pillow.
2. The new eatery, KOKO, is a complete joke. In such a city which is rich in culinary skill, do not torture yourself by dining at this feeble attempt at gourmet. There was a mistake on our order, and the waiter then charged us to bring out the correct item. When asked to get a manager, he refused to call one.
3. The rooms have terrible lighting. No recessed lighting, and the fixtures are sparce, and the bulbs were burnt out during our stay. 3 days and 2 calls later to front desk for repair, still no lights.
4. Our safe didn't work.
5. Our egg room service breakfast came with no fork, knives, or napkin.
6. The finishes are very cheap, laminate counter tops on all the furniture, with the dark oak front edgband veneer peeling off in many places. Cheap doors, cheap trim, the bed frame has unfinished MDF showing around as the mattress doesn't cover it completely. Trend forward design gone very bad, think an "IKEA hotel", but not as good.
7. The HVAC units are in room and very loud.
8. Our telephone didn't work, and was not fixed after 2 days.
9. Did I mention that you won't sleep?
Overall, this place was a joke. When I was at the reception complaining, there were 2 people ahead of me, and I overheard them complaining for the same things. It defies logic how there are so many positive reviews. Save your money and your vacation time, stay elsewhere.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Would I recommend this hotel to my best friend?
no way!
I recommend this hotel for:
An amazing honeymoon, A romantic getaway, Girlfriend getaway, Pet owners, Families with teenagers, Tourists
I do not recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists