I had read the previous reviews before I even booked my recent stay at this hotel, so I had a good idea of what to expect before I arrived. I decided to go with an open mind and embrace what the hotel was offering.
Some of the things other have said about the place is true: The hallways are dark compared to other hotels, the rooms -- and bathrooms -- are very open. The staff is very young and very pretty -- something i didn't consider a negative.
The one thing commented upon in many reviews is the staff having lots of attitude. I didn't find that at all. Everyone I encountered from those who who parked my car and carried up my luggage, Katherine at the front desk, the housekeepers upstairs, the concierge, the servers in Otto, and Max (?) the bartender in Wunderbar.... all were very friendly and attentive to my needs.
Of the 5 rooms i had during my trip to Canada, the one at the W (#512) seemed to be the largest, probably because of the lack of walls in the space. I had a nice view out the front of the hotel of Victoria Square and the buildings of downtown Montreal. I couldn't hear any noise from the street nor was I able to hear music from the bars downstairs. The bed was very comfortable. I enjoyed the very large shower.
I ate in Otto one my nights there and it was very enjoyable. The food seemed to come out of the kitchen a bit on the slowside, but there was a very large party in the restaurant at the same time and having worked in the biz, i know that can really mess up service for others.
in the bar there was a local TV channel filming auditions for a reality show and eventhough there were a lot of them there, it didn't seem to keep the bar staff from being friendly and attentive to the other guests there.
Overall i very much enjoyed my stay at the W and would refer others who would enjoy the type of environment.... but i would definitely say it's not a hotel for everyone.
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