W was Wonderful
My thanks go out to the management and staff of the W Montreal. I recently organized a surprise party for my wife’s birthday. I booked seven rooms for friends and family via a combination of SPG points and regular payment.
I was simply overwhelmed at the attention to detail and the effort made by this hotel to accommodate our party. Everything went smoothly.
Front Desk Staff – they discreetly checked each couple in and were able to upgrade most of our rooms! It was a surprise event, so the reception team had to be careful about how the check-in process was handled. Every guest was treated exceptionally well and very much appreciated the W Hotel’s rooms.
Bar Staff – We bought several bottles of champagne and were treated to a VIP section of the bar. We had the whole place to ourselves to party. The service was excellent!!
Housekeeping & Room Service - Throughout the stay we availed of room service and had a small reception in our suite. The service was excellent (they even taught us how to use the awesome Bose surround sound system to blow out some music in the party suite). Our rooms were impeccably clean.
Concierge – our thanks to the concierge for making dinner reservations at a nearby restaurant (Accords). The dinner was fantastic – plates were empty :) They also double-checked all room reservations in the days leading up to the weekend and obviously prepared the front desk team for receiving guests as they arrived.
Management – absolutely fantastic. The service and amenities were top-notch. My wife and I were upgraded to an insane two-story suite in the penthouse with a wrap-around balcony overlooking Montreal. The manager finished our visit by sending up some fruit, champagne and orange juice the morning we checked out. I appreciate all their support and the overwhelming upgrades received during our visit.
I’ve have travelled heavily for 15-20 years and I’m an SPG Platinum member (along with some other hotel programs). In all this time, I’ve never come across a hotel so committed to customer satisfaction. Congratulations to the W Montreal for an outstanding job.
I highly recommend this hotel.
- Official Description (provided by the hotel):
- In the city's historic Banque du Canada building transformed into a rich, modern tapestry, W Montreal is close to Old Montreal, the Montreal Museum of fine Arts and the city's downtown. ... more less
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- Also Known As:
- w Montreal Hotel Montreal
- w Hotels Montreal
- w Hotel Montreal