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“great service but...” 3 of 5 stars
Review of W Montreal

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W Montreal
4.0 of 5 Hotel   |   901 Victoria Square, Montreal, Quebec H2Z 1R1 , Canada   |  
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Ranked #28 of 163 Hotels in Montreal
Vienna, Austria
Senior Contributor
31 reviews 31 reviews
8 hotel reviews
Reviews in 12 cities Reviews in 12 cities
8 helpful votes 8 helpful votes
“great service but...”
3 of 5 stars Reviewed July 9, 2013

stayed there for two nights.. it;s a good hotel but not worth the money.. the extra 15$ charge on internet per night is outrageous when rooms go for 250$ on average.. The service was great, the front desk was very helpful and gave great recommendations.

  • Stayed July 2013, traveled with friends
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MtlWInsider, Manager at W Montreal, responded to this review, July 12, 2013
Dear Guest,

Thank you for taking the time to review our hotel. We are glad to read that you enjoyed the hotel and our services.
We do offer free wifi in all our public spaces but there is a fee to use in room. We hope that this will not keep you from comming back and stay with us in the near future.

Sincerely,
Your W Montreal Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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952 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (174)
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English first
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 8, 2013 via mobile

Located in thé heart of downtown perfectly between the old port and the heart of the city!! Def try Otto the restaurant amazing food!the décoré is super modern there is a bar on the mezzanine floor and a night club on lobby level. The spa is great, exercise room very up to date. I really great hotel when traveling for business or pleasure, the whatever whenever service is the best concept!!!

  • Stayed June 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Contributor
20 reviews 20 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed July 5, 2013

I stayed one night during my stay in Montreal last month and it was amazing, the front desk agent was extremely helpful. I received an upgrade to a great king room. It was my first time at a W and I really enjoyed the see through window in the bathroom, allowing me to watch a hockey game while I showered. The location was very convenient to a lot of the sites I needed to visit during my stay in Montreal. I will definitely be coming back to the W Montreal although I would like to visit most of the properties on my trips back!

  • Stayed May 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed July 3, 2013

I travel to Montreal typically once a month for work and I always stay at the W. It is a great hotel, Otto (hotel restaurant) is awesome so room service is great. On Wednesdays it does turn into a club in the lobby bar but I have never heard any noise/ had issues and there is an upstairs lounge if you want to get more low key drinks. Love the Bliss Products (bath products).

The staff is awesome and they have some good recommendations for restaurants. Its located between the financial center and Old Montreal which creates a nice balance.

The gym is small but it has everything you need.

Room Tip: Get a room with a window, some rooms are interior rooms and the lighting in the day isn't great...
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  • Stayed June 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed July 1, 2013 via mobile

I am staying at w for 1 nights and I am not impressed. The service for valet parking is great but that's about it. We were woken up at 8:30 am this morning, asking us if we ordered breakfast. We surely didn't and we were still sleeping. Out hotel room was not made when we got back to out room at 6 pm. So we called front desk to try to get it made. When we went back at mid night. The room is still not made! They offered to clean the room tomorrow but we are checking out. LOL. Would not come back

  • Stayed July 2013
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MtlWInsider, Manager at W Montreal, responded to this review, July 3, 2013
Dear Guest,

Thank you for taking the time to review our hotel. It is regrettable that your stay with us did not meet your expectations. We are truly sorry to read that we made a mistake on our end and we apologize about this situation.
One of the major purposes of online reviews is to highlight areas for improvement and your feedback provides our hotel with valuable information that we can review to improve on for the future.

Sincerely,
Your W Montreal Manager
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San Francisco, CA
Senior Contributor
34 reviews 34 reviews
33 hotel reviews
Reviews in 25 cities Reviews in 25 cities
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed June 30, 2013

We are huge W fans and always try to stay in one when we travel. While booking a trip to Montreal, we were happy to see that there was a W in the city center. We read some reviews before our trip, and some of the mixed reviews had us a bit concerned. But we were extremely happy with the property. The Welcome Desk staff were helpful and the Bell staff rushed our bags up to our room. We had a 9th floor room, which overlooked the hotel's interior. At first we were worried that the room would be too dark since it didn't have an exterior view. But the lighting in the room was excellent, and the open bathroom concept actually helps the room to feel much larger. As for the open bathroom concept - well, we didn't mind it at all, but can see how some people wouldn't be comfortable with it. There are curtains to close to have privacy and the toilet area (thankfully!) has a door. The room was in great condition and offered all the amenities we have come to expect. The big con for us during our stay was the noise from the W's nightclub. We stayed on a Saturday night and had a 5am wakeup to meet our car to the airport - we were kept awake until 2am from the techno music. We have never had issues with noise at any other property and assume the noise was bad since our room was an interior facing room. We wouldn't hesitate to stay here again, but would make sure our room next time faces the exterior. We had dinner at Otto Ristorante, located in the lobby, and were blown away. Everything from the tuna tartare to the pumpkin cake dessert were fabulous. The wait for our food was long, but so worth it! This ranks up there with one of the best hotel restaurants. We loved our stay here and will definitely look into the W next time we are in Montreal.

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rio de Janeiro, RJ
Top Contributor
56 reviews 56 reviews
46 hotel reviews
Reviews in 28 cities Reviews in 28 cities
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed June 29, 2013

Great hotel, great location. Was there for 1 night only and I was given a "great room" which I guess is a bit of an upgrade. Was very large with a nice view of the park. I love the music and the lights in the W hotels.. Gives it such a nice mood.

Anyways, the mini bar fridge did not work so no cold beer, but ok, they brought up 2 complementary ... The continental breakfast is really small and has hardly any selection, compared to other Starwood properties, it's lacking.

The shower was huge, however the water pressure on the rain shower was very low and no additional hand shower, makes it difficult to rinse....this is definitely lacking in such a room.

The service was excellent all throughout, and although at some other W hotels, the staff can be a bit cold, here at Montreal, they were all very warm and nice...maybe it's because it's in Montreal.

I normally stay at the Sheraton when I am in Mtl for one night and its also in a great location

Room Tip: Plenty of street parking
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  • Stayed June 2013, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MtlWInsider, Manager at W Montreal, responded to this review, July 3, 2013
Dear Guest,

Thank you for posting your feedback from your visit with us and your loyalty to the Starwood Preferred Guest Program. It is regrettable that your stay with us did not meet the expectations that previous Starwood properties have provided for you. We are glad to hear though that you appreciated the friendliness of our Talents .
Thank you for your review and we look forward to welcoming you back in the future!

Your W Montreal Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about W Montreal

Address: 901 Victoria Square, Montreal, Quebec H2Z 1R1 , Canada
Phone Number:
Location: Canada > Quebec > Montreal
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#5 Spa Hotel in Montreal
#15 Luxury Hotel in Montreal
#18 Business Hotel in Montreal
#25 Romantic Hotel in Montreal
#27 Family Hotel in Montreal
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — W Montreal 4*
Number of rooms: 152
Official Description (provided by the hotel):
In the city's historic Banque du Canada building transformed into a rich, modern tapestry, W Montreal is close to Old Montreal, the Montreal Museum of fine Arts and the city's downtown. ... more   less 
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Also Known As:
w Montreal Hotel Montreal
w Hotels Montreal
w Hotel Montreal

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