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“Great Location” 3 of 5 stars
Review of W Montreal

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W Montreal
4.0 of 5 Hotel   |   901 Victoria Square, Montreal, Quebec H2Z 1R1 , Canada   |  
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Ranked #27 of 165 Hotels in Montreal
Toronto, Ontario, Canada
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
“Great Location”
3 of 5 stars Reviewed November 19, 2012 via mobile

Handy location to Old Montreal, train & bus stations. Waiting 75 minutes for our room not impressed. Carpets in hallway on 4th need to be replaced, trip hazard. Sheets on bed were very worn and ripped in multiple places. Not worth the money or points evaluation.

  • Stayed November 2012
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MtlWInsider, Manager at W Montreal, responded to this review, December 3, 2012
Dear Guest,
Thank you for taking the time to review the W Montréal.
We are sorry to hear you had to wait 75 minutes for your room. Our check-in begins at 3pm and we try to have the rooms ready as early as possible in order to accommodate our guests. Regarding your comments about the bed sheets, please note that we are constantly getting new bedding to refurbish the rooms and heighten our guests’ sleep experience.
All the best,
Your W Montréal’s Manager.
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930 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (165)
Date | Rating
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English first
Ottawa, Canada
Top Contributor
50 reviews 50 reviews
17 hotel reviews
Reviews in 23 cities Reviews in 23 cities
55 helpful votes 55 helpful votes
3 of 5 stars Reviewed November 14, 2012

The room was nice sure! But really, really small even if we took the Wonderful room. There's no coffee machine in the room, just old coffee in the lobby and no pastries as they said.... The shower is nice but I could use more pressure. Beds are ok but not as confortable as the one at Westin. If you want an advice, stay at the Westin but use the clubs and bars at the W. Also, the entry to the hotel is in the street...so it's sometimes hard to park and wait for the valet parking.

Room Tip: Take a suite because a normal room is really small
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  • Stayed November 2012, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MtlWInsider, Manager at W Montreal, responded to this review, November 19, 2012
Dear Guest,
Thank you for taking the time to review our hotel.
Please note that coffee machines are available upon request with our Whatever/Whenever service. So for your next stay just dial 0 and one will be delivered right to your room, we know there is nothing better than a good cup of coffee to kick start your day! Also, we serve fresh hot coffee in the Living Room and Ristorante Otto offers a full breakfast menu.

We hope to welcome you back,
Sincerely,
Your W Montréal’s Manager
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Toronto
Senior Contributor
33 reviews 33 reviews
25 hotel reviews
Reviews in 17 cities Reviews in 17 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed November 14, 2012

I have stayed at this hotel prior to my recent stay. Their attention to detail and customer service have always been phenomenal from the time of my arrival to my checkout. The staff truly offers a premium customer experience. I look forward to staying at this hotel again and again.

Room Tip: Just call concierge to adjust the room temperature if it gets too hot or cold.
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  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MtlWInsider, Manager at W Montreal, responded to this review, November 19, 2012
Dear Guest,
Thank you for your loyalty to W Montréal!
We strive to offer our guests with exceptional service and it is great to hear you enjoyed your experience with us.

We look forward in having you back with us in the future,
All the best,
Your W Montréal’s Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Senior Contributor
25 reviews 25 reviews
15 hotel reviews
Reviews in 18 cities Reviews in 18 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed November 13, 2012

I have had mixed stays at various W's, given that some of them are highly trendy and I feel out of place when I am in the hotel. The W Montreal though is one of the best in the franchise. While the rooms are very design heavy, it was well-designed and with some great amenities. The bed was very comfortable and it was so nice to soak in that bath tub after a long day.

The staff was excellent: from the warm greetings from Catherine at check-in to the great suggestions for restaurants by the concierge. The hotel is located right in between Old Montreal and the City Center, so the location was great and I could walk to most of the places that I needed to be. The gym is in the basement along with direct access to the underground and the subway, so I was able to remain dry during a couple of rainy days.

On the negative side, there was inconsistent wi-fi in the room and you do have to climb up a small hill to head up to René Lévesque Boulevard to get the airport bus. Other than that, this was a superb stay and the W Montreal will be where I will stay when I go to Montreal.

  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MtlWInsider, Manager at W Montreal, responded to this review, November 19, 2012
Dear Guest,
Thank you for reviewing W Montréal.
It is nice to hear you appreciate the hotel and its prime location.
We will be sure to pass along your kind words to Catherine and the team!

We look forward to welcoming you back in the future.
Warmly,
Your W Montréal’s Manager
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San Francisco, California
Top Contributor
113 reviews 113 reviews
22 hotel reviews
Reviews in 42 cities Reviews in 42 cities
87 helpful votes 87 helpful votes
5 of 5 stars Reviewed November 12, 2012

I am a platinum SPG member for over ten years. I have to say that of the many Starwood properties, we received some of the best service at this location. The concierege assistance was outstanding, front desk five stars. Love their green option too. We will definitely return.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MtlWInsider, Manager at W Montreal, responded to this review, November 19, 2012
Dear Guest,
Thank you for your loyalty to the Starwood Preferred Guest program and for reviewing the hotel.
We strive to provide our guests outstanding service from check-in to check-out.
We are happy to hear you liked our Make a Green Choice program and thank you for contributing to a green-conscious community and a cleaner environment.

We look forward to your return,
Sincerely,
Your W Montréal’s Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed November 12, 2012

I recently had the pleasure of staying at the W hotel Montreal... i've stayed at hear several times before and at W Hotels all over the world... this hotel continues to impress... amazing property... stylish rooms and common areas... combined with world class service... As a Starwood Lifetime Gold Member I was treated to an upgraded 2 floor suite... complementary drinks at the bar and arrvival snacks in the room. They know how to treat their customers... I also enjoyed a meal in the hotel's restaurant which was incredible - tempura tiger shrimp and steak... both very good! Can't say enough positive things about this property... if youre in Montreal the W is a must stay!

  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Columbus
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed November 10, 2012

My husband and I had the wonderful opportunity to stay at The W Montreal, Oct. 21-25, 2012. EVERYTHING was superb from the professional/courteous staff, excellent location, hotel facilities top notch - the front door men, concierge, front desk, housekeeping, mini-bar off of the lobby, delicious complimentary coffee in the lobby, great fitness area, etc. Never had I stayed in a desirable city with a hotel whose staff has taken customer service to the highest level. My compliments to this hotel and professionalism in each way!

Room Tip: Our 7th floor room had a lovely city view. Our floor wasn't noisy, therefore all was grand.
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  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about W Montreal

Address: 901 Victoria Square, Montreal, Quebec H2Z 1R1 , Canada
Phone Number:
Location: Canada > Quebec > Montreal
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#5 Spa Hotel in Montreal
#13 Business Hotel in Montreal
#15 Luxury Hotel in Montreal
#23 Romantic Hotel in Montreal
#26 Family Hotel in Montreal
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — W Montreal 4*
Official Description (provided by the hotel):
In the city's historic Banque du Canada building transformed into a rich, modern tapestry, W Montreal is close to Old Montreal, the Montreal Museum of fine Arts and the city's downtown. ... more   less 
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Also Known As:
w Montreal Hotel Montreal
w Hotels Montreal
w Hotel Montreal

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