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“Lots of Problems- Very Disappointing- Not like other W Hotels” 1 of 5 stars
Review of W Montreal

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W Montreal
4.0 of 5 Hotel   |   901 Victoria Square, Montreal, Quebec H2Z 1R1 , Canada   |  
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Ranked #24 of 164 hotels in Montreal
florida
Top Contributor
71 reviews 71 reviews
24 hotel reviews
Reviews in 37 cities Reviews in 37 cities
57 helpful votes 57 helpful votes
“Lots of Problems- Very Disappointing- Not like other W Hotels”
1 of 5 stars Reviewed May 30, 2011

I would say I am a fairly easy person to satisfy, but after staying here I feel I was ripped off. The following is a list of problems and areas that this W hotel has issues with. I am from Miami and go to the South Beach W hotel frequently as well as many other W Hotels around the world. This W Hotel is nothing like any other W Hotel. I would have been better off staying at a Holiday Inn in all honesty
1. No Computer access available- there business center was shut down all week for unclear reasons. I do not travel with a laptop so I was wanting to use a computer like most hotels offer.
2. They don't accept US currency at the bars/restaurant etc. This is the only place in Montreal that I have ever come across( and I visit Montreal frequently) that does not take US currencey. It is a major inconvenience for guests.
3. The A/C in the room made a ratting noise non-stop- which made it rather difficult to sleep.
4. The bathroom sink was completely clogged so it would fill up and almost overflow if I didn't shut it off.
5. The Wunderbar which is so publicized, was completely empty on a Friday night- actually at midnight I think there were three other people there. On Saturday night there were a few more people but nothing like other W hotels( I would not stay there for the nightlife aspect- as there are much better bars in town). The staff there was also not the most friendly. and spent the entire time talking to each other( one bartender kept complaining to all the other staff about a guy who was unhappy about a drink she made) They have a very poor beer selection - the St. Ambroise Oatmeal Stout was the only good beer on the menu.. The entire hotel seemed rather empty as well- last weekend in May I thought it would a bit busier.
6. As some others have said the room ( and the rest of the hotel) was extremely dark. Dark to the point of barely being able to see my clothes. The shower as many have also mentioned is poorly designed if you are staying with friends.
7. They charge 2 dollars to make a 1800 phone call each time. Don't make 1800 calls from the room.
For the price I paid I would expect much better service than the above. The location is good but besides that I cannot think of one reason to stay here again, especially for the rates they charge for their rooms.

  • Stayed May 2011, traveled solo
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (162)
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English first
Contributor
13 reviews 13 reviews
13 hotel reviews
Reviews in 11 cities Reviews in 11 cities
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed May 29, 2011 via mobile

Rude demeaning staff. Lie about room availability. Lazy to look to accommodate you. Room tiny as hell with offices very close to your window with people watching you

  • Stayed May 2011
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mumbai
Top Contributor
95 reviews 95 reviews
41 hotel reviews
Reviews in 42 cities Reviews in 42 cities
45 helpful votes 45 helpful votes
5 of 5 stars Reviewed May 25, 2011

Located right between historic and downtown Montreal; this W is a winner be it business or leisure travel. Smart rooms with nice views (road facing) and elegant rooms with no views (rear facing) that come in different sizes. Homely (living room) and welcoming lobby manned by friendly ambassadors and associates makes for a great stay.

Restaurant and room service serves great food.

Nice bars that are packed on the weekends.

  • Stayed May 2011, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ottawa, Canada
Senior Reviewer
9 reviews 9 reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed May 15, 2011

didn't know what to expect, but pleasantly surprised. great spot for special occasion. Nice looking place

  • Stayed April 2011, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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MtlWInsider, Manager at W Montreal, responded to this review, May 26, 2011
Thank you dear guest for this review of the W Montreal!
We are delighted to know that we've surprised you! if you plan to come back for a special occasion, it will be my pleasure to ensure that your experience is unique! I am an email away! Warm regards! Your W Montreal Manager
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Halifax, Canada
1 review
5 of 5 stars Reviewed May 12, 2011

wow this hotel is the nicest in Montreal, we have been to W Montreal twice and it is a super modern hotel, the night life in the two bars is great, and the suites are crazy! I have stayed in every type of room in this hotel and they are all modern and sexy. The penthouse suite is beautiful and worth the money, it has very high ceilings, sky lights, in floor tub (which my girl friend loved) and even a large sky light in the bathroom.

The spa is great, and the staff are very detailed and remember everything about you. I found the stay above any other!

Room Tip: get a two level suite with balcony!! they are WOW
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  • Stayed May 2011, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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MtlWInsider, Manager at W Montreal, responded to this review, May 26, 2011
Dear guest!
Who think we are awesome!?!
Thank you for this amazing review about the W Montreal and about our talents who work hard to go above and beyond our guest's expectations!
Should you plan to visit us again, it will be my pleasure to assist you! I am an email away and can't wait to see you back amongst usl! Have fun
Your W Montreal Manager
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Charlotte, North Carolina
1 review
5 of 5 stars Reviewed May 3, 2011

Very nice room in the "perfect" location between downtown and Old Montreal. The Metro can be accessed under the hotel so moving throught the city was very easy. Old Montreal is a short walk from the hotel ... another plus.

The staff was very helpful (valets, desk personnel, et. al.) especially Mireille (the Concierge). We have visited the city many times but this was our best experience thanks to the W staff.

  • Stayed April 2011, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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MtlWInsider, Manager at W Montreal, responded to this review, May 26, 2011
Wow! Who just had the best experience?!!
Thank you for your gracious words about Mireille and all our team! Knowing that you visited many cities and you had the best experience amongst us make us feel proud and happy! Anytime you plan to come back, I am an email away to make your wish come true!
Thank you! Your W Montreal Manager.
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Toronto
Senior Contributor
33 reviews 33 reviews
25 hotel reviews
Reviews in 17 cities Reviews in 17 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed April 29, 2011

The location of the hotel is nearby the Old Montreal. The service, location, rooms and sleep quality were all exceptional. The room was spacious even for two people. The amenities were great and so was the bathroom. Everyone was helpful and attentive. I liked the fact that they have a courtesy car available (Acura) to take the guest around the area if needed. I didn't go to the restaurants or bar but I heard it was good. The W hotel is trendy and chic. I really enjoyed my stay at this hotel.

  • Stayed April 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about W Montreal

Address: 901 Victoria Square, Montreal, Quebec H2Z 1R1 , Canada
Phone Number:
Location: Canada > Quebec > Montreal
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#5 Spa Hotel in Montreal
#13 Business Hotel in Montreal
#14 Luxury Hotel in Montreal
#19 Family Hotel in Montreal
#20 Romantic Hotel in Montreal
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — W Montreal 4*
Official Description (provided by the hotel):
In the city's historic Banque du Canada building transformed into a rich, modern tapestry, W Montreal is close to Old Montreal, the Montreal Museum of fine Arts and the city's downtown. ... more   less 
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Also Known As:
w Montreal Hotel Montreal
w Hotels Montreal
w Hotel Montreal

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