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“Expectations low due to bad reviews but...” 5 of 5 stars
Review of Auberge Casa de Mateo

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Auberge Casa de Mateo
2.0 of 5 Inn   |   438 St Francois Xavier, Montreal, Quebec H2Y 2T3, Canada   |  
Hotel amenities
Ranked #87 of 147 Montreal B&B and Inns
San Diego, California
Top Contributor
85 reviews 85 reviews
12 hotel reviews
Reviews in 32 cities Reviews in 32 cities
36 helpful votes 36 helpful votes
“Expectations low due to bad reviews but...”
5 of 5 stars Reviewed August 3, 2010 via mobile

Expectations low due to bad reviews but found everything great. Exceptional service (free bottle of good wine to compensate for booking error that worked in our favor anyway!), good room, great location! Everything in Vieux Montreal seemed pricey to us, but this one was the cheapest we could find available and we were very pleasantly surprised. Even booked another night on our return!

    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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75 reviews from our community

Traveler rating
    19
    20
    9
    10
    17
See reviews for
9
25
8
13
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
Date | Rating
  • English first
  • French first
  • Any
English first
Toronto, Canada
1 review
4 of 5 stars Reviewed August 2, 2010

Just wanted to say Thanks to the friendly staff at the Casa De Mateo and the Auberge. Cute little place right in the Old port, wonderful!
What else you can ask for, great location, cute auberge, helpful staff and great food.

Gracias :)

  • Stayed July 2010, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Toronto, Canada
1 review
4 of 5 stars Reviewed July 31, 2010

You know may be is not a fancy auberge but the service was great

  • Stayed July 2010, traveled on business
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Charlottesville, VA
1 review
1 of 5 stars Reviewed July 29, 2010

The roomy was funky enough that we checked for bedbugs - happily, there were none. The AC was so loud that it kept us awake at night. We asked for a cot and we got one with absolutely no linens. There was no remote for the TV, no phone in the room, and they couldn't find a second set of keys. "Someone has them" was not what we wanted to hear. Because it was so bad we asked to check out a day early and couldn't find anyone working that we could talk to. When we finally tracked someone down they said no refund. It's a testimony to how bad it was that we checked out anyway. This is not a place to even consider staying.

  • Stayed July 2010, traveled with friends
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Travelers are raving about these Montreal hotels

Portsmouth, New Hampshire
1 review
1 of 5 stars Reviewed July 28, 2010

Run away from this dive immediately. The help were horrible and there is no lobby and all they cared abouit was my credit card being charged the full amount. EZ rez should never handle this place it is disgusting. The sad part is that they don't even try to make it better.

The worst in every way.

If there is a good review it is FAKE.

  • Stayed July 2010, traveled as a couple
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philadelphia, Pennsylvania
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed July 4, 2010

Two star stated more like---2 stars. Entry uop long steep flite of stairs got some help with bags. Rooms very barren, toilet blocked on first flush. no cleaning,fresh towels hard to come by. Management rarely there. Although cancelled reservation after 3 days there had to fight for a rerfund.

  • Stayed June 2010, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
1 review
5 of 5 stars Reviewed February 5, 2010

We stayed at Casa de Mateo for 2 weeks during Christmas and it was a wonderful stay. The location is perfect, in the Old Montreal. It is a small hotel so the staff makes you feel you are at home. They always had very good advices, were very friendly and always ready to help. You just have to ask them if you need anything. The rooms are comfortable and clean, and especially very cheap for a town like Montreal. We have been staying in the suite which is an appartment with a separate room, a lounge with a huge tv and a fully equiped kitchen. It was a very good surprise as we werw not expecting a so big (and nice) room. For sure, I will come back here!

Stayed December 2009, traveled as a couple
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Additional Information about Auberge Casa de Mateo

Address: 438 St Francois Xavier, Montreal, Quebec H2Y 2T3, Canada
Location: Canada > Quebec > Montreal
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Suites
Hotel Style:
Ranked #87 of 147 B&Bs / Inns in Montreal
Price Range (Based on Average Rates): $
Hotel Class:2 star — Auberge Casa de Mateo 2*
Number of rooms: 22
Official Description (provided by the hotel):
Located in picturesque Old Montreal, Auberge and Restaurant Casa de Mateo are in the heart of all the attractions of the Old Port. The 22 rooms in the auberge are exceptionally cozy and equipped with a small kitchenette, air conditioning and cable TV. Our Luxury Suite offers all the convenience of an apartment, with full kitchen and bath as well as a living room and separate bedroom. ... more   less 
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Also Known As:
Auberge Casa De Mateo Hotel Montreal

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