Aside from great rooms, a convenient location for me and good experience for the family, while we were staying there Carlos, a staff member delivered a great customer service. I had left my reading glasses in the room where were staying. After house keeping and front desk looked for them with no success, Carlos followed up with me. When he learned that a search let to nothing, he was able to check the room for the third time and found them under the bed. He sent me pictures first to confirm that those were my glasses than overnighted to my house in New York. As I am getting ready to go on another trip, the glasses got here just in time.
Thanks to all staff and special shout out to Carlos! I greatly appreciate the extra mile you took.
- Official Description (provided by the hotel):
- HIlton Garden Inn Montreal Airport Hotel ... more less
- Reservation Options:
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- Also Known As:
- Hilton Garden Inn Montreal/Dorval Airport Hotel Montreal
- Hilton Quebec
- Quebec Hilton
- Hilton Garden Inn Saint Laurent