I stayed here for a week with my teenagers. On request, I was placed on a renovated floor for the week, and the teenagers were moved to a renovated room after the first night. First, let me say that we did enjoy our visit and our rooms overall, but at the price Le Meridien charges, I would expect a much classier room with a renovation in keeping with what Le Meridien is supposed to be (think, Le Meridien in Dubai, for example). Clearly, the renovated rooms were superior to the ones not yet completed, but more so in terms of new-everything rather than of good quality. The built-in furniture is not a high quality: drawers are difficult to open and the screws that are supposed to hold the furniture together are still not screwed in all the way, resulting in torn clothing when you use them. The closet door does not close, which means the bar light stays on. This was a problem with both of our rooms, leading me to suggest it is a design flaw. (Who ever thought of that as a problem in a room?) While the rooms did receive new bedding and an upgrade in the bathroom, mine had severely cracked marble on the bath vanity and a broken mirror. My air conditioner was noisy, as was the one in my children's room. Mine never worked and resulted in the maintenance man bringing in a fan just to keep the warm air moving around. During the renovation, air conditioning was clearly not part of the upgrade. Overall, the quality control on the upgrade leaves much to be desired. OK, now with the whining over, let me say the beds were perfect in every way. Pristine, comfortable, luxurious. In keeping with a high end hotel.
We tried the restaurant one morning, but arrived 10 minutes before the service ended. We were served very old, lukewarm coffee at around $6 per cup, rather than a fresh pot. Very distressing. We also walked by the restaurant outdoors service one day and while everything looked nice, the pasta looked like rotelli drowning in a red sauce. I was not eating it, so perhaps it was better tasting than it looked. My daughter did order a panini sandwich one night and declared it very tasty. There are so many great restaurants only moments away that it would behoove you to check those out.
Now, some of the less disconcerting things: this hotel is NOT out of the way. It is located in the Museum District, just a couple of easy blocks to many amazing, world class museums. It is also just a couple of blocks above the famous St. Catherine's Street, which is a favorite for wonderful, reasonable ethnic cuisine of all sorts. One day, my daughter and I walked to Old Montreal--about 25 minutes away--but we could have taken the Metro, which was close by. Montreal is a walking or Metro/Bus city, so cars are totally unnecessary, and you will pay dearly for the privilege of parking one.
So, why, in the end, did I rate this Very Good? The customer service is top notch. Cheerful, accommodating, can-do attitudes from everyone. Really amazing people. At a boutique hotel, customer service is essential.
Definitely ask for a renovated room.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.