We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Not as good as before” 2 of 5 stars
Review of Hotel Gault

Save Saved
You added Hotel Gault to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 12 more sites!
Hotel Gault
4.0 of 5 Hotel   |   449 Sainte-Helene, Montreal, Quebec H2Y 2K9 , Canada   |  
Hotel website
  |  
Hotel deals
  |  
  |  
Hotel amenities
Ranked #4 of 168 hotels in Montreal
Ottawa, Canada
Top Contributor
141 reviews 141 reviews
26 hotel reviews
Reviews in 36 cities Reviews in 36 cities
67 helpful votes 67 helpful votes
“Not as good as before”
2 of 5 stars Reviewed December 5, 2013

It used to be a trendy hotel but has lost its lustre.
The staff is not friendly at all. While the room is well maintained, the beds need to be changed to compete with the Sofitel, Westin, Hotels Germain of this world. Very hard beds.
I won't be back.

  • Stayed December 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sarah M, Front Office Manager at Hotel Gault, responded to this review, December 9, 2013
Dear Guest,

Thank you for taking the time to share your feedback regarding your recent stay at the hotel. We appreciate all forms of guest feedback, and it is through constructive comments that we are able to continually improve our services and facilities for all our valued guests such as yourself.

Though, I am sorry that you were not able to enjoy the full hotel experience. We strive to the highest level of service and amenities and will take into consideration your comments as applicable. I am quite surprised about your comments about our staff and the quality of our beds. It does not reflect a normal guest experience here at the Gault. Could you please email me at smahu@hotelgault.com so I can understand what went wrong during your stay with us and follow up with you.

You are a valued guest and I look forward to the opportunity of welcoming you back on future occasions.

Kind regards,

Sarah Mahu
Front desk and F&B Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

508 people have reviewed this hotel

Traveler rating
    398
    84
    16
    8
    2
See reviews for
33
247
37
86
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (68)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Halifax, Canada
Contributor
11 reviews 11 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed December 4, 2013

My husband and I booked the Hotel Gault for a weekend away in October. The location was perfect for walking and a short cab ride for those things we couldn't walk to. The open decor was very elegant and European feeling. We had two meals in the hotel restaurant, breakfast and a late afternoon snack, and the food was of high quality and nicely presented. The staff were amazingly friendly and went out of their way to look after all of our needs and then some. We loved our room, and so did our friends who dropped by for a glass of wine. We had a huge comfortable sitting room, surrounded by windows all of which opened. The open decor of the room was also very pleasing, with a creative layout, and the hardwood floors were a pleasure after too many carpets in hotels for too long. Comfortable beds, large modern bathroom... We will definitely go back!

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sarah M, Front Office Manager at Hotel Gault, responded to this review, December 9, 2013
Dear guest,

It is a pleasure to hear that you had a wonderful time at the Gault!

Thank you for taking time to share your experience on Trip Advisor,

We look forward to welcoming you back soon!

Kind regards,

Sarah Mahu
Front desk and F&B Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston, Ma
Senior Contributor
29 reviews 29 reviews
10 hotel reviews
Reviews in 15 cities Reviews in 15 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed November 24, 2013

We were three couples staying at the Hotel Gault for Several nights in November. The hotel is located in old Montreal with many good restaurants in walking distance. The Metro is easily accessible. The exterior of the building is old world charm while the interior is cool contemporary. I liked the juxtaposition of old/new. The staff is very accommodating and welcoming. We found the rooms to be very comfortable and spacious. Great showers! The only negative is the floor covering which is hard to describe. This needs some upgrading, but I felt it was a minor point. Parking through the hotel is $32/day. We saw lots near by for much less. The decor is very minimalist but comfortable. Please remove the photograph hanging in the elevator! Looks like the morning after ......... Well come to your own opinion!

  • Stayed November 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sarah M, Front Office Manager at Hotel Gault, responded to this review, December 2, 2013
Dear guest,

It was a pleasure having you stay at the Gault and we appreciate your comments. We strive to the highest level of service and amenities and we are taking into consideration your comments as applicable. We are in the process of revamping some rooms in order to meet and exceed the expectations of our guests.

We sincerely appreciate your recognition as an upscale hotel and we look forward to welcoming you back in the near future.

Kind regards,

Sarah Mahu
Front Desk and F&B Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Annapolis, Maryland
1 review
4 of 5 stars Reviewed November 13, 2013

My son and I stayed at the Hotel Gault for 2 nights in early August. We each got upgraded rooms which was a pleasant surprise. Overall, the service was excellent; however, there was no turn down service for my room on the second night. My only criticism pertains to the bathroom setup. There appeared to be a sliding door between the shower/sink/tub area and the bedroom area. i was never able to move the door even an inch. It was not a big deal to me because I was alone, but others might not want to take a bath with no privacy. In addition, the entire bath floor is covered with gray industrial carpet. They are clearly having difficulty keeping it clean. But these are small glitches and I enjoyed my brief stay a great deal. If I could give a 4.5 rating, I would. And I would definitely return. Great value.

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sarah M, Front Office Manager at Hotel Gault, responded to this review, November 19, 2013
Dear Guest,

Thank you for taking the time to share your feedback regarding your stay at the hotel in August. We appreciate all forms of guest feedback, and it is through constructive comments that we are able to continually improve our services and facilities for all our valued guests such as yourself.

I look forward to the opportunity of welcoming you back on future occasions.

Kind regards,

Sarah Mahu
Front Desk and F&B Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Morristown, Vermont, United States
Senior Contributor
25 reviews 25 reviews
11 hotel reviews
Reviews in 14 cities Reviews in 14 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed November 8, 2013

This hotel is super cool. It is tucked away in Old Montreal and the building clearly shows it's age (in a good way) with interesting architecture. The rooms are more on the modern side and are simply enormous. Think of an old industrial building that was converted into a loft. My room didn't have a kitchen but there was enough room for one. Very cool artwork and definitely a hip feel to the place. The staff was very attentive and friendly. Stay here if you are in Montreal.

  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sarah M, Front Office Manager at Hotel Gault, responded to this review, November 19, 2013
Dear guest,

Thank you for your positive review on TripAdvisor. We are delighted to hear that you enjoyed your experience with us while the décor and furniture were all to your likening.

We strive on guests' satisfaction and your feedback is greatly appreciated. It is always a real pleasure to read good comments like yours about our staff and facilities. We appreciate it and we will make sure to share them with the entire team.

Once again, thank you for choosing the Hotel Gault, we look forward to welcoming you back on future occasions.

Kind regards,

Sarah Mahu
Front Desk and F&B Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Contributor
17 reviews 17 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed November 6, 2013

Staff are incredibly helpful and professional. Location is superb - walking distance to so many things and spitting distance from Le Metro.

The room decor is a little funky - but exactly as pictured on their website - my carpet needed a deep clean - that's the only perceived negative

  • Stayed September 2013, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sarah M, Front Office Manager at Hotel Gault, responded to this review, November 19, 2013
Dear guest,

Thank you for your positive review on TripAdvisor. We are delighted to hear that you enjoyed your experience with us. Our hotel is known for its modern design and top of the line 20th century designers’ furniture. We look forward welcoming you again soon at the Hotel Gault.

Kind regards,

Sarah Mahu
Front Desk and F&B Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
scotland
Top Contributor
109 reviews 109 reviews
39 hotel reviews
Reviews in 36 cities Reviews in 36 cities
52 helpful votes 52 helpful votes
5 of 5 stars Reviewed November 1, 2013

really don't stay anywhere else in Old Montreal, all aspects especially staff great and it has a really good buss and ethos about the place. I would for sure stay here any time I was in the area, great for couples and business traveller.

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sarah M, Front Office Manager at Hotel Gault, responded to this review, November 19, 2013
Dear Guest,

Thank you for choosing Hotel Gault during your recent stay in Montreal! We appreciate your extremely kind comments and looking forward to welcoming you back soon!

Kind regards,

Sarah Mahu
Front Desk and F&B Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Been to Hotel Gault? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hotel Gault

Address: 449 Sainte-Helene, Montreal, Quebec H2Y 2K9 , Canada
Phone Number:
Location: Canada > Quebec > Montreal
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#3 Luxury Hotel in Montreal
#7 Family Hotel in Montreal
#9 Romantic Hotel in Montreal
#9 Business Hotel in Montreal
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hotel Gault 4*
Official Description (provided by the hotel):
The Gault is a boutique hotel housed in an historic building built in 1871. The hotel lies in the heart of Old Montreal, just steps away from the downtown and the convention centre. In contrast to the exterior of this landmark building, inside, The Gault features a minimalist style. Together, they create an incomparable communion of old-world comfort and luxurious contemporary design. Furnished with classic 20th-century pieces, The Gault experience is enhanced by huge French windows that flood each of the 30 suites with natural light and create a radiant atmosphere. All the rooms are open-plan and equipped with Mondrian custom oak cabinetry, an LED flat-screen television, and Blu-ray technology. Some suites feature 3D televisions. All guests enjoy HDTV, complimentary high-speed wireless Internet access, and free local calls. iPads are available on request. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Travelocity, Orbitz, Splendia, Hotels.com, Tingo, Tablet Hotels, BookingOdigeoWL, Jetsetter, TripOnline SA, Venere, Agoda and Otel so you can book your Hotel Gault reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Gault Hotel Montreal

Owners: What's your side of the story?

If you own or manage Hotel Gault, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.