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“Great location, comfy room” 5 of 5 stars
Review of Hotel Nelligan

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Hotel Nelligan
4.0 of 5 Hotel   |   106 Saint Paul St W, Montreal, Quebec H2Y 1Z3, Canada (Ville-Marie)   |  
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Suite Retreat
Ranked #4 of 163 Hotels in Montreal
Arlington, Virginia
Contributor
11 reviews 11 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
18 helpful votes 18 helpful votes
“Great location, comfy room”
5 of 5 stars Reviewed November 1, 2009

Loved Hotel Nelligan! Boutique hotel in a great location in Old Montreal. Bed was super comfy, nice amenities, although the bathroom lighting was a little dark. Wine happy hour each night was nice, and Jean the concierge rocked! She really hooked us up at some great restaurants -- Restaurant Toque!, the Globe (for people-watching). Some people say it is noisy - but I thought it was super quiet, no problem with noise. Would definitely go back.

  • Stayed June 2009, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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1,275 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (286)
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English first
Charlotte, NC USA
Senior Contributor
43 reviews 43 reviews
13 hotel reviews
Reviews in 15 cities Reviews in 15 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed October 19, 2009

We stayed at Hotel Nelligan for six nights during a vacation to Montreal. We chose a 'King Loft' room. The room was spacious and comfortable. The bathroom was huge and spotless. (In fact, my husband took notes on the shower design for our next household renovation!) The style of hotel itself is trendy without being pretentious. The staff was attentive, friendly, very helpful with directions, and restaurant recommendations. The location is central to the old scenic part of the city, but not right in the middle of the bustle of the main tourist drags. We were in easy walking distance of Notre Dame and many cafes and galleries. I would stay at the Nelligan again on any visit to Montreal.

  • Stayed October 2009, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Northbrook, IL
Contributor
19 reviews 19 reviews
3 hotel reviews
Reviews in 8 cities Reviews in 8 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed October 8, 2009

Hotel Nelligan is located in the Old City of Montreal. The staff was friendly and very helpful. The rooms were elegant, comfortable and clean. I had a small issue with the location of the TV compared to the bed but it could certainly be overlooked. Morning breakfast was delicious and complementary evening wine and cheese was a delight. Highly recommended for couples, business or leisure. Not handicapped accessible but neither was anything else on the cobblestone streets of Old Montreal.

  • Stayed August 2009, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reading,
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed September 29, 2009

This hotel was lovely, really well put together. Downside was that the whirlpool bath didn't work and was't fixed while we were there despite highlighting it twice. We were offered a room change the second time, but it was our last night so we didn't bother. When we mentioned this at check out they offered to wave the phone charges on the room ($10) with abit more pushing they only charged us for a basic room which was fine, but should have been their first offer in my opinion. Other than that a lovely experience. The continental breakfast had everything you would expect and the bagels were particularly good. We ate at the restaurant and it was pretty nice, food and service wer excellent, we would go there again.

  • Stayed September 2009, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Northern, Ontario
2 reviews
Reviews in 2 cities Reviews in 2 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed September 23, 2009

I just returned from a 3 night stay at the Hotel Nelligan. It was more than I expected! Everyone was friendly & more than helpful. It had a very warm ambiance & I felt so comfortable.

We had a double room & it was very tastefully decorated. We were facing the street & there was never a problem with noise. The bathroom was spacious & the products were heavenly!

I would not hesitate to stay here again!

  • Stayed September 2009, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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New York City, New York
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
48 helpful votes 48 helpful votes
5 of 5 stars Reviewed September 9, 2009

If you're looking for a romantic hotel in Old Montreal (the historic center of the city) with a bit of boutique hipness and Euro style to it, Hotel Nelligan is a great choice. There's a reason why Hotel Nelligan consistently scores the highest marks on Trip Advisor and gets rave reviews in travel magazines -- every aspect of our stay was fantastic, from the romantic rooms to the sky terrace to the service. Best of all, the hotel is located on a cobblestone, very European-feeling street, close by to some of the city's main tourist attractions. That being said, the hotel didn't feel "touristy" at all. The name of the hotel comes from Emile Nelligan, a famous Quebec poet, and there are constant reminders about Ms. Nelligan throughout the hotel. Three great restaurant locations are attached to the hotel as well - Verses, Sky Terrace and Mechant Boeuf Brasserie (order the poutine!).

  • Stayed September 2009, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Francisco
Senior Contributor
21 reviews 21 reviews
14 hotel reviews
Reviews in 14 cities Reviews in 14 cities
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed September 6, 2009

Reviews here and on other sites accurately reflected our experience at the Nelligan. For a boutique hotel in a historic district, the Nelligan was very comfortable, quiet, and had nice charm. Many personal touches make this property seem like a great value in retrospect -- nightly wine and cheese hour, daily cont. breakfast, great bath amenities, fabulous bedding, etc.

The downsides here were service-oriented and the issues we experienced seemed consistent with those expressed by other reviewers here. It was disappointing given we enjoyed the hotel so much but had to be patient with some issues that other hotels nail as a given at this price level.

The few, basic inquiries we made of the staff were hit or miss on execution. Here are some examples:

- We called down for ice on three occassions and it never showed up, so we just stopped calling....yet, other requests like wake-up calls were fine.
- Upon our arrival with baggage, the bell staff (several of them) just stood around talking to each other and other guests, and ignored us as we struggled with getting in the front doors.....yet, at other times, bell staff went beyond the call to locate taxis for us down the street.
- The rooftop terrace was a fantastic way to spend a sunset, which we did on each night, and loved it, but the service was horrendous to the point it became a comedy. They knew how to make only the drinks on the menu, and any request beyond that was literally discouraged by the waitresses ("oh, the bartenders probably don't even know what that is, can you just choose something off the menu"). While the wine list offered some nice glasses of wine at $10 to $20 a glass, one of the many glasses we ordered came corked and rancid smelling. We politely asked for a replacement glass, and the waitress wanted to have a long debate with us on the matter and try and convince us it was fine.
- there appeared to be no service elevator at the hotel because day and night, the staff was shuttling push carts of food and housekeeping in and out of the elevators, cramming in with unsuspecting hotel guests. It made waits for the elevators noticibly long and frequently cramped; by day two we just started taking the stairs to avoid the hassle.
- housekeeping in general in our room was very basic and inconsistent; only once did they actually seem to clean the room with cleaning products; most days, they simply made the bed and replaced towels, leaving dirty drinking glasses as they were, and surfaces hadn't been wiped down.

All this said, for the few but memorable downsides, the place was really comfortable, well appointed, a solid value, and charming. We'd stay here again and recommend it to our friends without hesitation. Just be prepared for a little hit or miss service. I really hope the management will make some improvements.

Stayed September 2009, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Nelligan

Address: 106 Saint Paul St W, Montreal, Quebec H2Y 1Z3, Canada
Phone Number:
Location: Canada > Quebec > Montreal > Ville-Marie
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites
Hotel Style:
#3 Luxury Hotel in Montreal
#4 Romantic Hotel in Montreal
#4 Business Hotel in Montreal
#8 Family Hotel in Montreal
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel Nelligan 4*
Number of rooms: 105
Official Description (provided by the hotel):
Hotel Nelligan's elegant accommodations pair century-old stone walls with a chic, modern decor. Natural light flows through the 44 rooms, 59 suites and 2 penthouses, while stately furnishings and high-end amenities punctuate the ambiance. The hotel perfectly accommodates groups with its expansive ballroom (fits up to 400) and 4 modern conference spaces. In the lobby, a regal, four-story atrium provides the perfect respite for an afternoon drink while adjoining Verses Restaurant offers a market-fresh menu. And for a taste of Montreal's mischievous side, Mechant Boeuf serves up delicious cocktails and great music nightly! Room service is also available. Finally, situated atop the elegant property, Terrasse Nelligan delivers unmatched city views! ... more   less 
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Also Known As:
Nelligan Hotel Montreal
Hotel Nelligan Montreal

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