My husband and I recently spent three nights at the Hotel Nelligan. We were looking for an upscale hotel close to Old Montreal. Hotel Nelligan proved to be everything we wanted! As most of the reviews here have mentioned, the entire staff was friendly, helpful and polite (a special mention for "Nancy" who was extremely friendly/helpful upon check-in!). The hotel is in a great location for Old Montreal and there is a metro stop within walking distance. The room was spotless and we appreciated the "small" touches (bathrobes, chocolates left by housekeeping, etc). Note that because our room faced an alley, we did hear the delivery trucks early one morning. This wasn't a problem for us but something to keep in mind if you are a late sleeper. Overall, we had a wonderful stay at Hotel Nelligan!