Based on our past positive reviews, we once again chose this hotel for a family long weekend break in Montreal.
it felt a bit like coming home. Everything was much the same as in my previous two reviews, with one or two exceptions.
The hotel celebrated it's 10th anniversary whilst we were there, and a decade is a decade. Things are starting to need a bit of an upgrade.
For the first time, I noticed some mould around the grouting in the tub. Some re- caulking would be in order here. The fridge was so loud and turned on and off the entire first night, making for disrupted sleep. Although a service person was sent up very quickly, and the fridge was somewhat silenced, it was still a disturbance I had not noticed before.
Other than that, all was very clean, as usual.
The beds however, are very hard. I thought I was the only one to notice this, but others in our party also complained. There is just no 'give' in those mattresses. If you want a really hard bed, then you will love these. The pillows also tend to be way too hard, if like me, you prefer a bit of softness about your neck.
The decor needs some sprucing up, too, and it could start with fresh new bed covers. Those old striped ones have certainly seen better days!
The lobby staff are just lovely - friendly and approachable and the valet service, spot on.
The breakfast room can be chaotic and is nothing too special. I recommend getting what you want and taking it back to the quiet of your room to enjoy- or providing your own in your suite.
Location is fantastic and it is easy to walk just about anywhere from the hotel.
Overall, an as always good experience and great value in Montreal.
We will be back if those mattresses are replaced with more comfortable ones!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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We would like to thank you for your very nice comments and we are very glad to see that you came back to see us for a fourth time. You are absolutely right, a decade is a decade and we have been working really hard to keep our property in top shape even though we have been running in the top 5 hotels with the highest occupancy rate for the past 6 years in downtown Montreal.
In the last five years we replaced our TV sets with new HD technology, we bought new mattresses, pillows & bed spreads (sorry you don’t like them but we’ll work on that) changed the work desk chairs, put in new carpets and redid the gym (making it bigger).
Since you are giving us the opportunity, we would like to let you know that we already started a complete renovation program of our washrooms; tubs, showers, floor & wall tiles etc. And at the same time we are also redoing our kitchenettes with new counters, cabinets, floor & wall tiles.
Again you are right, ten years is ten years and we will continue to do our best to keep our hotel in the best possible condition to satisfy our clientele. We sincerely hope to have the pleasure of having you as our guests for at least another ten years.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.