Stayed for 3 nights over a holidayweekend. All staff smile and engage with you always trying to accommodate any of your needs. Rene at the front desk/concerige is remarkable as are all of the staff. The room we stayed in was incredibly with unique, 13 foot ceilings, original brick, modern amenities with a rain shower that is a real pleasure, Breakfast staff are very attentive and friendly. Roof top 8th floor lounge was the only place we foind not as hospitable and red wine is chilled. This is one of the great hotels anywhere !!!!