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“Excellent location” 4 of 5 stars
Review of Sofitel Montreal

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Sofitel Montreal
4.5 of 5 Hotel   |   1155 Sherbrooke West, Montreal, Quebec H3A 2N3, Canada (Ville-Marie)   |  
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Ranked #13 of 170 hotels in Montreal
Washington DC, District of Columbia, USA
1 review
“Excellent location”
4 of 5 stars Reviewed July 4, 2013

This hotel has a wonderful, helpful, and attentive staff with an excellent location I did not try the restaurant or any of the other hotel services as I only slept here, but would definitely recommend to anyone coming to Montreal.

  • Stayed June 2013, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Accorhotels.com

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelMontreal, General Manager at Sofitel Montreal, responded to this review, July 8, 2013
Bonjour giggity_13,

We love to hear that you enjoyed the property and were well taken care of by our staff! On behalf of all of our Ambassadors, thank you for taking the time to review your experience and we will all look forward to having you back again soon!

Sincerely,

Jean-Christophe Gras
General Manager
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (103)
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English first
London, United Kingdom
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed June 28, 2013

We stayed for 3 nights in June and while we had no major issues with it we were glad that we had managed to get the room at a reduced corporate rate as we wouldn't have wanted to pay more than we did.

Main issue was that we were on 12th floor but the noise from the main road is very loud given you are that high up. Perhaps. Room on the side or back would be better as on the front there is no real view anyway.

The room was fine but bathroom a little small.
Like most sofitels there was no tea or coffee making facilities

If I stay in Montreal again I would choose a more boutique hotel as this was fine but just a big chain hotel with no real character

  • Stayed June 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelMontreal, General Manager at Sofitel Montreal, responded to this review, July 2, 2013
Bonjour fooster1,

Thank you for taking the time to tell us about your experience at the Sofitel Montreal Golden Mile.  I am sorry that your experience did not meet your expectations.
 
At Sofitel, we strive to provide a superior service experience for every customer; your feedback is very important to us. We have taken note of your comments in regards of the noise from the street side.
 
We sincerely hope that you give us another opportunity to exceed your expectations on the next visit to Montreal. We value your business and appreciate your comments as it is the best way for us to address any issues, and continue to provide impeccable service.
 
We appreciate your sharing your concerns and are looking forward to welcoming you again in the near future.
 
Sincerely,
 
Jean-Christophe Gras
General Manager
Sofitel Montreal Golden Mile
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Northwest Territories, Canada
Senior Contributor
27 reviews 27 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed June 24, 2013

We were in Montreal to celebrate an occasion and brought family to stay from all across the country. My daughter's dream was to stay at the Sofitel (having been a poor student living in Montreal for 4 years and walking by) so we treated and booked.

The service, the rooms the little extras. Everything added up to make the most wonderful vacation for all of us. Each night we'd congregate in the outdoor lounge which has been strategically placed to funnel breezes through a shady spot that could be tropical. Service by each and every employee from housekeepers to waitstaff was impeccable.

Even without these wonderful extras that were clear in everything - nothing could top the extreme comfort of the beds. Actually looked forward to going to bed at night which I can tell you NEVER happens when staying in a hotel.

If you want everything within walking or metro distrance, fine service, excellent food and the ultimate bed to come back to each evening, do not hesitate for one moment to choose the Sofitel.

The only thing that would have been the ultimate perfection would to have been able to have a coffee in my room in the morning without calling for room service. Perhaps time to bite the bullet management - I know it will never be the quality of the french press you get in the restaurent, but hey - consider putting a brewer in the rooms.

Room Tip: For us, it's a necessity to have a bathtub (wouldn't be a luxery without it) but you have to...
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  • Stayed June 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelMontreal, General Manager at Sofitel Montreal, responded to this review, June 26, 2013
Bonjour Glowach_Family,

We thank you for taking the time to write your review on our property. We sincerely appreciate reading that you enjoyed your stay with us and that you found our hotel met your criteria for a great hotel stay. We have taken note of your comments in regards of the coffee machine in the room but just to mention for a future stay, we have coffee machines in all of our suites.

We hope to welcome you back soon in a near future to Sofitel Montreal Golden Mile.

Sincerely,

Jean-Christophe Gras
General Manager
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Hartford, Connecticut
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 24, 2013

The best part of my hotel stay was the staff. It seems that the management has empowered their front-line staff/housekeepers to make decisions without having to check and get back to you, and to do the "extras" that make one's stay memorable. The room I had was very clean, modern and comfortable. The bathroom had a large tub, and a separate large glass shower that I thought was particularly nice. The location is ideal--walking distance to a variety of restaurants, an art museum, some galleries, and great shops.

  • Stayed June 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelMontreal, General Manager at Sofitel Montreal, responded to this review, June 27, 2013
Bonjour Claudia7531,

We love to hear that you enjoyed the property and were well taken care of by our staff! On behalf of all of our Ambassadors, thank you for taking the time to review your experience and we will all look forward to having you back again soon at Sofitel Montreal Golden Mile.

Sincerely,

Jean-Christophe Gras
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Sofitel Montreal

Also Known As:
Sofitel Montreal Hotel Montreal
Sofitel Montreal Hotel
Montreal Sofitel
Address: 1155 Sherbrooke West, Montreal, Quebec H3A 2N3, Canada
Location: Canada > Quebec > Montreal > Ville-Marie
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#3 Business Hotel in Montreal
#8 Luxury Hotel in Montreal
#14 Family Hotel in Montreal
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Sofitel Montreal 4.5*
Official Description (provided by the hotel):
Considered among the best downtown Montreal hotels, Sofitel Montreal Le Carre Dore is located in the heart of the historic Golden Square Mile, at the corner of Stanley and Sherbrooke Streets. Near this downtown Montreal Canada hotel, you'll find the renowned McGill University, the Montreal Museum of Fine Arts, and art galleries and luxurious shopping venues. With works of contemporary art, intimate lighting, and expansive glass windows, our Sofitel Montreal hotel celebrates the French art de vivre. ... more   less 
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