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“Enjoyable stay one of few downtown Montreal hotels that didnt report bed bugs” 5 of 5 stars
Review of Sofitel Montreal

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Sofitel Montreal
5.0 of 5 Hotel   |   1155 Sherbrooke West, Montreal, Quebec H3A 2N3, Canada (Ville-Marie)   |  
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Ranked #13 of 163 Hotels in Montreal
GreenLeadersBronze level
CANADA
Contributor
14 reviews 14 reviews
9 hotel reviews
Reviews in 5 cities Reviews in 5 cities
10 helpful votes 10 helpful votes
“Enjoyable stay one of few downtown Montreal hotels that didnt report bed bugs”
5 of 5 stars Reviewed July 28, 2011

I was looking for a place to stay to go to school and I was using tripadvisor reveiws to follow up on any reports of bedbugs from other travellers at hotels and also i call to follow up with front desk and housekeeping at all hotels now before booking.I was completly upset to see that a majority of hotels downtown were having bedbug reports , I almost cancelled my trip and than remembered the sofitel and thought i would give them a look. I found nothing online and than the staff and housekeeping assured me that they have never had any problems with bedbugs and have never had to spray for them . I was feeling at ease with this and booked my hotel room for 10 days and enjoyed my trip there , i love the neighbourhood that the hotel is in and how close it is to everything downtown . It was a nice classy place , i didnt eat there much but did enjoy what i did eat , i have favorites in the city that i eat at ,the staff was helpful and friendly . only once did i have a maid come on in to my room when i had the private sign on but i can get over that , They do have a strong policy on changing the sheets and checking the rooms daily , because i was so busy i did not even sleep there all the nights so i did not need them to attend to my room that day . The layout of my room was beautiful and felt like home and i loved the bathroom it was very pretty , my bed was big and comfortable and i enjoyed my stay . would go back thank you to everyone at the sofitel and i commend you for your high standards about bed bugs and for being one of the few hotels that care and reconize this problem that is ongoing in the world today. big thank you from me :)

  • Stayed August 2010, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KarimIkrimah, Director Of revenue Management at Sofitel Montreal, responded to this review, July 30, 2011
Bonjour Misspico,

Thank you very much for the recommendation. I am pleased that you had a pleasurable experience with us and that the team was able to make your stay so comfortable.
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1,095 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (155)
Date | Rating
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  • English first
  • French first
  • German first
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English first
Chicago, Illinois
Top Contributor
126 reviews 126 reviews
39 hotel reviews
Reviews in 46 cities Reviews in 46 cities
78 helpful votes 78 helpful votes
5 of 5 stars Reviewed July 28, 2011

The service, the food and the hotel are all fabulous. We stayed here before moving to Montreal and we always put our guests here. It doesn't get better in Montreal.

  • Stayed June 2011, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KarimIkrimah, Director of Revenue Management at Sofitel Montreal, responded to this review, July 30, 2011
Bonjour Lulupearl,

We appreciate your comments and continued support of the hotel!
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New York
Senior Contributor
38 reviews 38 reviews
22 hotel reviews
Reviews in 25 cities Reviews in 25 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed July 27, 2011

Great hotel! Spacious room, including the bathroom. Comfy beds and great staff. The restaurant terrance is great too.

  • Stayed July 2011, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KarimIkrimah, Director of Revenue Management at Sofitel Montreal, responded to this review, July 30, 2011
Bonjour Off2,

Thank you for the kind words and compliments of our staff, beds and the terrace.

We hope to see you in the near future.
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NJ
Contributor
20 reviews 20 reviews
12 hotel reviews
Reviews in 14 cities Reviews in 14 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed July 27, 2011

We flew up on Friday morning and stayed until Sunday. The room was as expected: clean, modern and convenient. We upgraded to a mini suite, which was a no brainer for the incremental cost. The staff are very friendly but professional. The hotel is within walking distance of the shopping and restaurant areas. We didnt have a bad meal in this town. At the suggestion of the concierge, we went to a great breakfast place in the olde part of the town. The weather was beautiful. The people in the town were friendly and young. Great town.

  • Stayed May 2011, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KarimIkrimah, Director of Revenue Management at Sofitel Montreal, responded to this review, July 30, 2011
Bonjour Notfrequentflier,

We appreciate the time you took to post your recent comments from your stay at our hotel.

Best Regards

Karim ikrimah
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Washington, D.C.
Senior Contributor
30 reviews 30 reviews
20 hotel reviews
Reviews in 20 cities Reviews in 20 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed July 27, 2011

I am diamond and platinum in Marriott and Hilton and have only stayed at Sofitel a handful of times. This hotel surpasses any of the other hotel chains and I don't hold any elite status at this chain. The staff is extremely friendly and treat everyone as important as a top tier guest.

My room was a corner room and had a very nice shower and a Bose wave radio system. Internet was $15 per 24 hrs and room service was efficient. The hotel gym was very nice and updated and it is centrally located to St Catherine, Peel, and anywhere else you'd like to be in Montreal.

Room Tip: Corner rooms have a little more space
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  • Stayed July 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KarimIkrimah, Director Of Revenue Management at Sofitel Montreal, responded to this review, July 30, 2011
Bonjour Pikapp8,

Thank you very much for the kind words and compliments of our staff. Sofitel have a loyalty program name 'A-Club', please feel free to contact us if you want to be part of.

We hope to see you in the near future.

Best regards

Karim ikrimah
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Tulsa, Oklahoma
Contributor
11 reviews 11 reviews
10 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed July 27, 2011

Our family of four stayed in two rooms (next door but not connected) on a family discount date. Attractive hotel with very comfortable, attractive rooms, but no pool and mediocre exercise room. When we checked in, the person at the front desk failed to review the rate or remind me that it included free breakfast for the children. After breakfast cost well over $100 for 4 the first day, the second day, we went somewhere else, and only after re-checking my hotel confirmation the second night, we returned to the restaurant for our final breakfast-interstingly, only after my husband asked about children, we got a 50% discount on their meals (something we were not offered the first day-inconsistent service). We also had trouble with the key cards-they only worked intermittently, and when they stopped working after we returned exhausted from a long walk in nearby Parc du Mont Royal, the woman at the front desk was not apologetic-in fact she blamed me, saying it was from having the key card near my cell phone and credit cards (which were in the hotel safe. . . nowhere near the key card). That evening, we had difficulty watching an On Demand movie-we experienced about an hour of a comedy of errors-someone came to fix the movie but it still didn't work, and when we switched to our other room, the tv didn't work. Finally, we got the movie working and the manager sent free popcorn and drinks-a nice gesture, but I can't believe we were charged for the movie! One last issue was that the concierge had agreed to arrange to have our car washed (for $50), but when we checked out, the car was still filthy. I complained to the manager at check out, and she was sweet and apologetic but did not adjust the bill. In the end, the free popcorn and drinks were all we got for a lot of service issues. They also did remove the charges for the kids' breakfasts at check out. The rooms were very comfortable, and we liked the location, but Montreal has a lot of nice hotels, and unless they offer us a free night or comparable perk on our next stay, we'll go somewhere else next time.

  • Stayed July 2011, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KarimIkrimah, Director Of Revenue Management at Sofitel Montreal, responded to this review, July 30, 2011
Bonjour Travelerdocmom,

Thank you for taking the time to review your recent stay with us, we really appreciate all feedback.

We are very sorry that we did not meet your expectations on this occasion, and are looking into the issues you raised.

We do hope to welcome you back in the near future so that we may have the opportunity to provide you with the Magnifique experience enjoyed by the majority of our customers.
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San Diego, California
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed July 27, 2011

Hotel very nice; fantastic dessert at restaruant. Rooms are not that big but bed was comfortable. Decor was nice. Great location to Montreal downtown; central. Easy to arrive at hotel using public transportation from the airport. Conceirge helpful. Close to sites. Bixies available across the way. Hotel close to museum, close to Mont Royal, close to shopping and close to the metro. Some nice dining areas near hotel.

Room Tip: City view was nice but the building across can see into your room.
See more room tips
  • Stayed July 2011, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KarimIkrimah, Director Of Revenue Management at Sofitel Montreal, responded to this review, July 30, 2011
Bonjour Agrrdr,

We appreciate the time you took to post your recent comments from your stay at our hotel.

Thank you for choosing Sofitel.

Best Regards

Karim Ikrimah
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sofitel Montreal

Address: 1155 Sherbrooke West, Montreal, Quebec H3A 2N3, Canada
Location: Canada > Quebec > Montreal > Ville-Marie
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#2 Green Hotel in Montreal
#6 Business Hotel in Montreal
#9 Family Hotel in Montreal
#10 Luxury Hotel in Montreal
#12 Romantic Hotel in Montreal
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sofitel Montreal 5*
Number of rooms: 258
Official Description (provided by the hotel):
Considered among the best downtown Montreal hotels, Sofitel Montreal Le Carre Dore is located in the heart of the historic Golden Square Mile, at the corner of Stanley and Sherbrooke Streets. Near this downtown Montreal Canada hotel, you'll find the renowned McGill University, the Montreal Museum of Fine Arts, and art galleries and luxurious shopping venues. With works of contemporary art, intimate lighting, and expansive glass windows, our Sofitel Montreal hotel celebrates the French art de vivre. ... more   less 
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Also Known As:
Sofitel Montreal Hotel Montreal
Montreal Sofitel

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