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“Don't eat the food” 4 of 5 stars
Review of Hotel Le St-James

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Hotel Le St-James
5.0 of 5 Hotel   |   355 St-Jacques, Montreal, Quebec H2Y 1N9, Canada (Quartier International)   |  
Hotel amenities
Ranked #14 of 162 Hotels in Montreal
Massachusetts
1 review
“Don't eat the food”
4 of 5 stars Reviewed June 17, 2009

The staff are generally very congenial and attentive, though we were disappointed by the misinformation given to us by the travel desk about local museums (i.e. hours of operation).

The hotel's restaurant, XO, has a very strange sense of decor (almost fake-sophistication) and the enormous letters "X" and "O" bizarrely stand in the center of the dining space. The food was utterly disappointing and not of 5-star caliber. We breakfasted in the restaurant each of the 3 morning we were at the hotel, but it was merely for convenience's sake. A previous review that noted items on the adults' room service menu were strange was spot-on; the dishes had very strong, distinct flavors that ruined otherwise simple dishes/plates. Both my fiancé and I were disappointed with the sandwiches we ordered (just a burger!), in addition to the desserts. You're certainly not getting what you pay for in terms of cuisine.

The room was very comfortable and we really had a great short vacation in Montreal. The hotel is very close to a Metro station, which was perfect for our day trips around the heart of the city. Overall, very pleased with the experience at Le St.-James...I'd just recommend dining elsewhere whenever possible.

  • Stayed June 2009, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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351 reviews from our community

Traveler rating
    265
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (61)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Russian first
  • Spanish first
  • Any
English first
Toronto
Senior Contributor
26 reviews 26 reviews
16 hotel reviews
Reviews in 14 cities Reviews in 14 cities
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed June 14, 2009

My wife grew up in Montreal, we return frequently and have stayed in a good many of the top hotels. Friends who live in Montreal advised that the best in the city is the St. James. We found it to be exactly that. First rate in every respect. You will not be disappointed.

Best restaurants? Toque - 2 minutes walk. Le Pimet Rouge - 15 minutes. Boris Bistro - 5 minutes.

Stayed June 2009, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, IL
1 review
5 of 5 stars Reviewed June 8, 2009

My husband and I just came back from our long weekend to Montreal where we stayed at the Hotel Le St. James. What a great experience! From the moment we arrived we were greeted by our names. We were given a Junior Suite that was absolutely beautiful and appreciated being escorted to the room and having all the amenities explained. The only thing I could fault with the room is the small window, but it is a historical building and that is how it was made. Other than that, lots of room, huge comfy bed with Frette linens. The phone systems in the rooms are cool too because you can control the lighting, temperature and many other features Very nice not getting out of bed to turn off the lights. And every night they would do a turn down service where you would get a fancy chocolate and a note describing the weather for the next day. Molton Brown amenities were divine!

Breakfast came with the room and we were able to choose any thing we wanted from the XO restaurant inside. Hands down, best coffee and croissants anywhere! This was also the first time that my husband and I stayed somewhere and chose to eat room service lunch two days in a row because it was THAT good. The hotel also has a great location. I was amazed that we were only a few blocks (I think 2) from the Notre Dame Cathedral. And so close to Old Montreal. It made it so easy to walk around and see the sights.

The doormen were always so welcoming. And the concierge was extremely helpful. There was one in particular that not only helped us with suggestions for restaurants but then asked us the next day how that particular restaurant was. A really nice touch that shows they care about you having a good time in their city.

Went to the spa on Saturday afternoon and we had a great experience. The spa is something to be seen as far as it's decor. We both had 60 minute hot stone massages which were the best I have ever had. As for facial treatments, the "mask" is literally just that and not a traditional facial like I am used to. Next time I will take the 90 minute massage instead and skip the face treatment.

I wouldn't hesitate recommending this hotel to anyone and we am already planning a visit back this Fall!

  • Stayed June 2009, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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New York
1 review
5 of 5 stars Reviewed May 21, 2009

I usually do not write reviews, but I thought I must share the pleasant stay I had at the St. James. Me and wife just returned from a 4 day stay (along with our 7 month old). Each and every staff member went out of their way to make our stay comfortable and enjoyable. The concierge service was excellent and they mapped out each day for us in terms of places to visit and restaurant recommendations. We casually asked if we could take Route 7 while driving back to New York and we had printed directions slid under the door of our room when we returned! The XO restaurant had an excellent French breakfast (croissants, eggs) and we were surprised to see that the staff remembered what me and wife ordered the 1st day, when we went down for breakfast the next day. We had dinner once at the XO, and the food was delicious. The appetizers were a very subtle and clever fusion of various ingedients. We live in New York city and have received such excellent service in any hotel in the U.S. The only downside is that the building entrance is not very baby friendly, but we found that to be the case with most buildings in Montreal including tourist atttractions. Would definitely stay at the St James if we visit Montreal again.

Stayed May 2009, traveled with family
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cleo1
Senior Contributor
35 reviews 35 reviews
21 hotel reviews
Reviews in 23 cities Reviews in 23 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed May 11, 2009

I agree with the other reviews. this hotel was a true 5 star. The service was the best ever, from the concierge to the front desk. The rooms were great. The beds, pillows, sheets, huge towels, free shoeshines and really awesome shower just made it even better. Their breakfast which was included in our rate was called a continental breakfast but was a full breakfast with choice of eggs, bacon and the most delicious pastries and croissants. I have stayed in other 5 star hotels and this is up there with the best. The location in Old Montreal was also good, near lots of restaurants and shops.

  • Stayed May 2009, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Bedford, NH
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed January 8, 2009

Being a very discerning traveler with high expectations, Le St. James did not disappoint. Excelling in all areas, this hotel clearly raises the bar in hospitality excellence. From the moment my door was opened by their valet, to the time we exited their lobby, this hotel intuitively knew how to please us and went out of their way to accommodate our every need. Definitely a place to visit for those who expect the best!

  • Liked — Five Diamond Service
  • Disliked — Nothing! Loved the entire experience.
  • Stayed January 2009, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
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Plattsburgh NY
1 review
5 of 5 stars Reviewed December 15, 2008

I go to Montreal every month and this Hotel is the BEST in Montreal - and can complete with any hotel in the world. The service is European - they know what they are doing. Over the top? Perhaps, but isn't that what you want. Who complains when 2 staff come out with umbrellas when you drive up. Service in the restaurant and bar is quiet and professional - but friendly. This hotel is for those that want, and perhaps remember or pine for, the great servie from the great hotels.

  • Liked — The professionalism
  • Disliked — Nothing
  • Stayed October 2008, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Le St-James

Address: 355 St-Jacques, Montreal, Quebec H2Y 1N9, Canada
Location: Canada > Quebec > Montreal > Quartier International
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
#2 Spa Hotel in Montreal
#8 Romantic Hotel in Montreal
#10 Luxury Hotel in Montreal
#27 Family Hotel in Montreal
#38 Business Hotel in Montreal
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Hotel Le St-James 5*
Number of rooms: 60
Official Description (provided by the hotel):
Member of The Leading Hotels of the World, renowned for its warm professional service, exceptional interiors and avant-garde elegance, this timeless grand hotel has become the benchmark of hospitality in Canada. This historic building, dating from 1870, is ideally situated in vibrant Old Montreal with easy access to shopping areas, restaurants, and the financial center. With impeccably detailed guest accommodations, each room and suite possesses its own character and personal charm. XO Le Restaurant offers its guests a modern and innovative cuisine. Le Spa served as the "Merchants Bank" vault. The stone wall is the original wall of fortification of Montreal which was preserved and now contributes to the peaceful candlelit setting we offer for the ultimate relaxation experience. Hotel Le St-James is a Certificate of Excellence 2014 winner with Trip Advisor. ... more   less 
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Also Known As:
Hotel Le St James
Le St James Hotel

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