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“Sometimes a bit of luxury is not a bad thing” 5 of 5 stars
Review of Hotel Le St-James

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Hotel Le St-James
5.0 of 5 Hotel   |   355 St-Jacques, Montreal, Quebec H2Y 1N9, Canada   |  
Hotel amenities
Ranked #6 of 164 hotels in Montreal
Senior Contributor
25 reviews 25 reviews
19 hotel reviews
Reviews in 23 cities Reviews in 23 cities
14 helpful votes 14 helpful votes
“Sometimes a bit of luxury is not a bad thing”
5 of 5 stars Reviewed August 14, 2013

If you want a hotel in a great location, with very nice rooms and helpful staff, and you don't mind paying, then this is the hotel to choose.
The hotel delivers on what is promises - a luxury experience.

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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296 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (42)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Russian first
  • Any
English first
Texas
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed August 11, 2013

Our family stayed at the St James last Fall and the visit was amazing. This was the first time we had traveled with our newborn and arrived by car with her and our sweet pup. As a traveler, who myself would have been surprised and a little skeptical to see a family pile out all together, I felt we were greeted with the warmest of welcomes and all of our "gear" was quickly whisked away to our room. What a relief! No only were the staff exceptionally welcoming on arrival, when we arrived to our (beautiful) jr suite there was a crib, dog bowl, dog bed and even doggie treats all set-up. The suite was spacious, exceptionally clean, comfortable, with a large marble bathroom with shower and tub. There was a sitting area with raised ceiling and all the furnishings were perfect.

We used all of the services from the gym, to in-room dining, to the spa. While the gym was very small, I was the only one using it and it had all of the main pieces of equipment I use (treadmill, and light free-weights, and mat). The spa experience was fantastic. It is located right next to the gym in an old vault. It too is small, very boutique feeling and personal. Instead of larger changing rooms that males or females share, they had a personal changing rooms with shower, etc. The massage was unbelievable. I recommend trying out the spa services if you are interested.

In room dining was fantastic. Prompt, courteous, and delicious.

If looking for: boutique, personal (but not overbearing) attention, luxurious comfort, superb service, and central location in Montreal THIS is the ONLY place to stay.

If looking for: large hotel/resort, anonymity, big lobby, hustle and bustle, scheduled activities and pool-- look elsewhere.

We have stayed at many of the other luxury hotel chains in Canada, such as the Fairmont, but felt that the experience at the St. James was far superior for the intimate feel, boutique environment, and personalized service. We can not wait to stay here again!

Room Tip: we stayed in the jr suite and loved it, but can not compare to other rooms in the hotel as this was...
See more room tips
  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boston, Massachusetts
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 11, 2013

The desk staff was superb in all respects. The room was lovely and everything worked except the air-conditioning (on the hottest day of 2013, I think). The staff at first claimed it was just off for too long and needed some time ( 1 degree per hour which would have meant about 10 hours to fix), which we knew was just wrong. They finally agreed (the front desk pushed the engineers) and it did get fixed. The only other problem was that on our last morning (we needed to get to the airport, of course), the dining room waiter forgot we were there (a different waiter from the prior two mornings) and didn't notice that we had been waiting a half hour for breakfast that had been ordered while others were served (there were three other tables that had guests and two waiters, so the problem was just inattentiveness). When we finally got his attention, he found that the kitchen had forgotten the order. All kinds of apologies from the woman in charge of the dining room (who should have been walking the floor looking for problems). This kind of thing sometimes happens when dining rooms are less busy; the staff takes a mental holiday. The breakfast was, when it came, excellent--and we made our plane with plenty of time. Just an annoyance.

All that said, this was a very, very good hotel that just had a momentary lapse.

The old construction is great. Absolute quiet in the rooms, heavy doors and no sound of people walking overhead.

The exercise room is tiny, but okay for the basic good equipment (no free weights) if only one or two other people are in it. The spa rating is really for the exercise room. We only looked at the spa which is small, but well appointed. Make reservations well in advance, because it is not staffed full time.

  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Canada
Contributor
11 reviews 11 reviews
11 hotel reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed August 5, 2013

My wife and I stayed here for two nights August 2-4. The hotel is sumptuous in every way - the rooms, lobby, restaurant, and the wonderful statuary. The staff including doormen, concierges, reception, room service, housekeeping, were all very helpful, courteous, and remarkably bilingual.
We were upgraded to a elegant wood panelled suite which was luxuriously comfortable.
The XO Restaurant has wonderful cuisine.
We cannot recommend this hotel too highly. If you want refined and elegant rooms in a terrific location. Le St. James is for you.

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LeStJames, Manager at Hotel Le St-James, responded to this review, August 6, 2013
Dear Mr. SocratesCanada,

Thank you for taking the time to write such a detailed review about your recent experience at Hotel Le St-James.

Le St-James Team is very humbled by all of your kind words. It was truly a great pleasure to host you!

Please do not hesitate to contact us at 514-841-3111, if we may be of any assistance during your next trip to Montréal.

Have a wonderful day!

Kindest regards,

Elizabeth Glimenaki
Vice President, Sales and Marketing
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montreal, Quebec, Canada
1 review
5 of 5 stars Reviewed August 1, 2013

Beautiful hotel! The best in Old Montreal. The service was impeccable. We were upgraded to a beautiful room with a nice sitting area and the bed was comfortable. Gorgeous bathroom and the pressure of the water is top notch!

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LeStJames, Manager at Hotel Le St-James, responded to this review, August 6, 2013
Dear Mrs. Sofia R.,

Thank you for sharing your excellent comments with the Trip Advisor community.
It was a pleasure hosting you!

We look forward to welcoming you at Hotel Le St-James again soon.

With very kind regards,

Elizabeth Glimenaki
Vice President, Sales and Marketing
514-841-3111
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston, Massachusetts
Top Contributor
50 reviews 50 reviews
12 hotel reviews
Reviews in 17 cities Reviews in 17 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed July 13, 2013

We stayed over the July 4th holiday and found the hotel very comfortable and very convenient to Old Montreal and the Jazz Festival. It's a five minute walk to Old Montreal and was a 10-15 minute walk to the Jazz Festival. We were upgraded to a deluxe or superior junior suite which had a nice sitting area and a large marble bathroom. The hotel was quiet and the A/C worked well which was important because it was hot out. Staff were all very helpful. It's a little more expensive than a lot of the hotels but you are guaranteed good service and quality. We didn't eat any meals there because we wanted to check out Montreal's other venues.

  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Senior Contributor
47 reviews 47 reviews
11 hotel reviews
Reviews in 21 cities Reviews in 21 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed July 7, 2013

This is a stunningly beautiful hotel located in old Montreal. Excellent customer service from the bellman, concierge, front desk, restaurant. Has a minimal gym that is adequate with treadmills/weights/balance ball. Delicious latte and breakfast in XO restaurant downstairs. It even has a library to relax in. Elegant building, the elevator doors are the gold doors from the empire state building when it was a bank. BTW for Madonna fans, she stayed here when she was in Montreal. (our taxi driver informed us of this) Great comfy bed too. Molton brown ammenities.

Room Tip: junior suite upgrade if possible
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  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Hotel Le St-James

Address: 355 St-Jacques, Montreal, Quebec H2Y 1N9, Canada
Location: Canada > Quebec > Montreal
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
#1 Spa Hotel in Montreal
#3 Romantic Hotel in Montreal
#4 Luxury Hotel in Montreal
#18 Family Hotel in Montreal
#19 Business Hotel in Montreal
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Hotel Le St-James 5*
Official Description (provided by the hotel):
Member of The Leading Hotels of the WorldRenowned for its warm professional service, exceptional interiors and avant-garde elegance, this timeless grand hotel has become the benchmark of hospitality in Canada. This historic building, dating from 1870, is ideally situated in vibrant Old Montreal with easy access to shopping areas, restaurants, and the financial center. With impeccably detailed guest accommodations, each room and suite possesses its own character and personal charm. Le St-James was crowned the 2nd Luxury Hotel in Canada by TripAdvisor for 2012.Named the “most striking dining room in Canada” by the Travel Editor of The Toronto Star in February 2012, XO Le Restaurant offers its guests a modern and innovative cuisine created by celebrated chef Michele Mercuri. In the prestigious Hotel Le St-James, you will find the exclusive Le Spa where intimacy and privacy are respected. In the late 1800’s, Le Spa served as the Merchants Bank vault. ... more   less 
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Also Known As:
Hotel Le St James
Le St James Hotel

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