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Marriott SpringHill Suites Old Montreal: Traveler Reviews

3.0 of 5
445 rue Saint-Jean-Baptiste, Montreal, Quebec H2Y2Z7, Canada (Ville-Marie)
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Marriott SpringHill Suites Old Montreal
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Ranked #30 of 170 hotels in Montreal
Most recent review
4 of 5 stars Reviewed December 2, 2012
ElaishaGreen Toronto, Canada
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446 reviews from our community

Traveler rating
    214
    182
    32
    11
    7
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Families
138
 
Couples
130
 
Solo
14
 
Business
41
 
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Toronto, Canada
1 review
2 helpful votes 2 helpful votes
“Business + Pleasure”
4 of 5 stars Reviewed December 2, 2012

I booked my last minute trip to Montreal for a getaway, birthday celebration for my mum and business. I was greeted by a staff member who remembered me from my previous phone call and I breezed through check in.

Although I wanted to take an extended nap after my travel, I was curious to explore beyond the quiet tucked away nook in Old Montreal where the Springhill Suites is. A self-appointed City Hiker, I enjoy long walks in concrete jungles. I walked with my mum to St. Catherine the epicenter for shopping, perfect for Black Friday deals. The trek was not for the faint of heart and a quick subway ride to the area from the closest subway station (10 minute walk away) will be a fun way to see the city too, although not as stimulating. I walked to that street every day of my stay, not because there was a need for places to go near the hotel, but to see the city through some sidewalk stomping.

Restaurants are only a 5 minute walk away into Old Montreal. From The Keg to mom and pop stops, we enjoyed shopping and dinner all steps away from each other.

My large king sized bed, kitchenette, den and living room were all apart of my spacious room. The hotel was a bit worn, but very clean and everything was in place. My stay was quiet and mainly spent away from the hotel other than for breakfast or rest but my suite was incredibly comfortable too.

I will definitely be back to stay at the Springhill Suites upon returning to the amazing city!

Room Tip: Choose the corner rooms if you can afford them. They're separate from the rest and it's so q...
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  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Milton
Contributor
20 reviews 20 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
2 helpful votes 2 helpful votes
“Book it!!”
5 of 5 stars Reviewed December 1, 2012

This is the first place my Hubby and I ever stayed in Montreal and we've stayed there several times since!! The rooms are great, the service is wonderful, there is a nice breakfast. They are tucked away on one of the small "side" streets but in walking distance of every place we like to go! Will definitely stay there again and again!

Room Tip: We always go for the King size bed! Ask for a room with a view!
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  • Stayed May 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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See 6 more reviews by Kimberly P for Montreal
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“This is a 3 star hotel”
3 of 5 stars Reviewed November 30, 2012

I stayed at this hotel from November 22nd to November 26th, 2012.

Pros:
Very polite staff
Breakfast buffet included - make your own waffles.
Excellent location. It's in the heart of old montreal so lots of cute restaurants near by.

Cons:
Very understaffed!
The breakfast buffet was so crowded - no place to sit and eat - no waitstaff to get more plates or cutlery, kept running out of food
Housekeeping leaves by 5pm so no turndown service after that time. Also no fresh towels when requested after 5pm.
Housekeeping did not clean the room until 3-4pm everyday.
The beds are very poor quality. No two piillows are alike. It's like the hotel just bought whatever was on sale and put them in the rooms. You can feel the springs on the mattress as you sleep on them.

Room Tip: I wouldn't recommend this hotel.
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  • Stayed November 2012, traveled with friends
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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See 2 more reviews by nishaf123 for Montreal
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ilona A, General Manager at Marriott SpringHill Suites Old Montreal, responded to this review
December 3, 2012
Bonjour nishaf123,

Thank you for taking time out of your schedule to post a comment about our hotel on Tripadvisor. We are very sorry to hear that you found that the breakfast service could be improved. We do strive to ensure adequate staffing during high occupancy periods, but it seems that during your stay we fell short of the mark. Rest assured your comments have been addressed with the Kitchen Supervisor, and we are looking into various solutions to ensure more efficient service during peak rush hour periods at breakfast.

As well, as we are a select service hotel, there is no turndown service offered but we do have housemen available 24 hours a day to refresh towels or provide for additional requests after 6pm. Our pillows will be replaced as of January 2013, as part of the ongoing improvements to quality required by Marriott Brand Standards.

Many thanks again for choosing SpringHill Suites Old Montreal for your stay,

Ilona Andrassy
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
“Great place for a family stay in Old Montreal”
5 of 5 stars Reviewed November 30, 2012

We stayed at the Springhill Suites in Old Montreal in the early summer with our two boys (ages 5 and 2). The location of the hotel was in walking distance from many attractions and not too far from the metro so we were very easily able to get around. We parked our car using the valet service-- which was $20 a day i believe.

Our room was of avergae size for 2 double beds. The room was clean and had a separate seating area for the TV. Having a suite feel was great for when the kids were napping. Internet also worked very well.

The staff were all very courteous. The breakfast provided was wonderful-- lots of choices including waffles.

  • Stayed June 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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See 2 more reviews by Kate M for Montreal
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Bern, North Carolina
1 review
1 helpful vote 1 helpful vote
“Old Montreal stay”
4 of 5 stars Reviewed November 26, 2012

The Springhill Suites in Old Montreal has a good location, comfortable beds, breakfast included, helpful and friendly staff. We enjoyed the extra space a suite provides as well as the "kitchenette". We were able to peak in some rooms at the L hotel and those rooms were very small in comparison.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
Ask Mary Z about Marriott SpringHill Suites Old Montreal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
 
 
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Additional Information about Marriott SpringHill Suites Old Montreal

Also Known As:
Marriott Springhill Suites Old Montreal Hotel Montreal
Marriott Springhill Suites Old Montreal Hotel
Springhill Suites Montreal
Montreal Springhill Suites
Address: 445 rue Saint-Jean-Baptiste, Montreal, Quebec H2Y2Z7, Canada
Phone Number:
Region: Canada > Quebec > Montreal > Ville-Marie
Amenities:
Business Center Fitness Center Free Breakfast Free High-Speed Internet Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#17 Family Hotels in Montreal
#37 Business Hotels in Montreal
Price Range: $$$
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
Discover the Marriott SpringHill Suites Old Montreal. Warm and welcoming hospitality in the heart of charming and historic Old Montreal. All the feature comforts of a large international hotel chain for your short or long stay. At mealtime, experience the enchanting Auberge Le Saint Gabriel restaurant, one of the oldest inns in North America, affiliated with the hotel to better serve you.Offering state-of-the-art business services for your conferences, training or motivational seminars, the Marriott SpringHill Suites Old Montreal is also the ideal place for a magical stay! ... more   less 
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