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Hotel St. Paul: Traveler Reviews

Call now to book: 1-800-454-6835 from hotels.com
TripAdvisor Traveler Rating:
  • A summary score based on quality, quantity and age of traveler ratings.
4 of 5 stars 78 Reviews
5.0 of 5 stars
35
4.0 of 5 stars
26
3.0 of 5 stars
8
2.0 of 5 stars
8
1.0 of 5 stars
1
TripAdvisor Popularity Index:
  • Measures overall traveler satisfaction based on ratings, reviews and other sources.
#37 of 156 hotels in Montreal
Show Hotel DetailsHide Hotel Details
  • Hotel class: 4 of 5
  • Rooms: 120
  • Address: 355 McGill Street Montreal, Quebec H2Y 2E8 Canada
Property Type: Hotel
  • Lodging offering guest rooms, a 24-hour front desk and a variety of services and amenities.
Description: Boutique hotel housed in Beaux-Arts style building with large picture windows showcasing urban panoramas - In Old Montreal. This description is based on information provided by the hotel.
No Business Center Fitness Center Free High-Speed Internet No Free Parking Pets Allowed Restaurant Room Service No Swimming Pool
Check Rates: $272 Avg. Price
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TripAdvisor Traveler Reviews

Reviews of Hotel St. Paul

( 4-8 of 78 )
“Promised so much .....”

Hotel St. Paul

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2 of 5 stars
Greenwich
Jul 7, 2008
1/1 found this review helpful

Heard great things about Montreal and decided on a weekend break. Looked for a 'boutique' hotel and the St Paul filled the purpose.

Located on the fringe of Vieux Montreal it is a little out of the way even if located on a main thoroughfare. Nearest metro station is c 10 min walk away from where you can get to the rest of the city.

The room was spacious, however, needed a little TLC. Blinds were broken, sofa was old and buckled and needed replacing, bed was uncomfortable.

The worst part though was breakfast. I have never experienced such a calamity. There was no order or organisation. Tables were left dirty and not cleared/cleaned. Patrons waited for some time to be seated. Insufficient number of staff on the floor to run the breakfast shift. Food was ordinary and uninviting.

From a city with so much to give, felt totally let down by the hotel. This could be a wonderful place to stay but fell well short of its 'boutique' status.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ljbutler79's Summary
Date of Stay: July 2008
Traveled with: Spouse / significant other
Visit was for: Other
Age group: 25-34
Member since: July 07, 2008
  • My ratings for this hotel are:
    • 2 of 5 stars Value
    • 3 of 5 stars Rooms
    • 3 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Check in / front desk
    • 1 of 5 stars Service
Would I recommend this hotel to my best friend?
probably not
I selected this hotel as a top choice for:
Museums / Cultural / Historical sites, Great food / Wine, Concerts / Music festival
Was this review helpful? Yes No
Management Response
PeterMontreal, Guest Relations Director/Rooms Division Director
(Management representative)
Jul 28, 2008
Dear Ms. Butler,

I am sorry your St.Paul experience did not meet your expectation.

As I'm sure you've read on TripAdvisor, the vast majority of reviewers find our hotel to be exceptional, especially from a service standpoint. We strive for excellence, but we are still human, and on occasion, we fall short of our promise. This appears to be the case in this instance, however, rest assured, that I have notified the proper departments of your comments and corrective measures have been taken.

I invite you to contact me at the hotel that we may discuss this matter further and that you may give me the opportunity to make amends.

Kindest regards,

Peter
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Check Rates
Average price*: $272 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Great Location”

Hotel St. Paul

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4 of 5 stars
Stow, Massachusetts
Jul 2, 2008
0/1 found this review helpful

My Wife and I were here in June of 2008 and really enjoyed our stay.

Great location for walking around Montreal. Very close to the old port area and short walk up to St Catherine. A Bit of a hike to St Steven but very doable if the weather is nice.

We chose a Superior Room and it was a bit smaller than expected but very comfortable and we were not in the room all that much.

Staff is extremely helpful and courteous. Will stay again.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hopkinspat's Summary
Date of Stay: June 2008
Member since: March 23, 2008
Was this review helpful? Yes No
Management Response
PeterMontreal, Guest Relations Director/Rooms Division Director
(Management representative)
Jul 28, 2008
Dear Mr. Hopkins,

Thanks so much for taking the time to review our property and share your experience with us all.

I'm glad you enjoyed the great location and your overall stay with us. I agree that our Superior Guest room is comfy and well-appointed, but I also know that we have many other room types that could have been a better fit for you.
Therefore, I do invite you to check out the floorplans on our website to see some larger options and when planning your next visit it would be my pleasure to upgrade you free of charge to another room category.

Know I am here to assist with your arrangements, therefore, please don't hesitate to contact me when you're ready!

Kindest Regards,

Peter
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Check Rates
Average price*: $272 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Extremely Average Hotel”

Hotel St. Paul

Jan 7, 2008
1/1 found this review helpful

Stayed at Hotel St. Paul for Christmas. Very average accomodation. The hotel totally lacks any ambience or atmosphere. My main issue with the rooms was the level of cleanliness. Whilst pouring water into the iron I spilled some water on the timber floor. I got tissues to clear it up and the tissue was black with dirt when I was done wiping up the water. As the hotel is downtown in Old Montreal and the nightlife is 15 - 20 min walk in the Catherine St / Cresent St area I would not recocomend the location to people looking for a party scene.

  • This TripAdvisor Member:
    • Liked — The Breakfast
    • Disliked — Lobby, Bar, Rooms, lack of atmosphere.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Irish_groovy_chick's Summary
Date of Stay: December 2007
Traveled with: Spouse / significant other
Visit was for: Romantic getaway
Age group: 25-34
Member since: October 20, 2006
  • My ratings for this hotel are:
    • 2 of 5 stars Value
    • 2 of 5 stars Rooms
    • 3 of 5 stars Location
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Check in / front desk
    • 3 of 5 stars Service
Would I recommend this hotel to my best friend?
no way!
I do not recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, Tourists
I selected this hotel as a top choice for:
Museums / Cultural / Historical sites, Great food / Wine, Shopping
Was this review helpful? Yes No
Check Rates
Average price*: $272 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Wow - I'm impressed”

Hotel St. Paul

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5 of 5 stars
Burlington, Canada
Oct 27, 2007
0/1 found this review helpful

We booked this hotel through the Montreal tourism website and got a wonderful deal. Check-in was quick and friendly. I told her this was my first time to Montreal and she quickly pulled out a map and showed
me where we were and a few points of interest.

Its the little things that get me - when we went into our room everything looked impecable and there was nice music playing. You have to use your room key to have any lights on. I thought this was an interesting energy saving idea. I took some pictures almost right away (before I had time to mess the place up too badly).

I thought the bed and the chair were both quite comfortable and fell in love with the bath tub. I had 3 nice long bathes while I was there
(stayed 2 nights). I just wanted to comment, that everything in the room (and bathroom) were spotless! Unfortunately we were awoken a little earlier than we would have liked. There is some construction near by. The first morning it didn't wake us until 9am, but the second morning they were at it at like 7:30am. It's nothing that you can hold against the hotel though.

Breakfast was nice. A wide variety of breads, cereal, cheese, fruit, and yogurt. It was a nice relaxing start to the day. We didn't use our car once while we were there. We walked to the bell centre and down through old Montreal. We took a cab to St. Catherines street for
shopping, but that's only because it was raining. We took the Metro out to the bio-dome; the metro station is a short walk from the hotel.

Overall, I was very impress with this hotel. If I return to Montreal,
I will definately consider staying here again.

  • This TripAdvisor Member:
    • Liked — Atmosphere and location
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
thefranki's Summary
Date of Stay: October 2007
Traveled with: Spouse / significant other
Visit was for: Romantic getaway
Age group: 25-34
Member since: September 05, 2007
  • My ratings for this hotel are:
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 4 of 5 stars Service
    • 4 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
A romantic getaway, Girlfriend getaway
I do not recommend this hotel for:
Young singles, Great pool scene
I selected this hotel as a top choice for:
Museums / Cultural / Historical sites, Gambling / Casinos, Business meeting / Event, Great food / Wine, Shopping, Sporting event
Was this review helpful? Yes No
Management Response
PeterMontreal, Rooms Division Director/Guest Relations Director
(Management representative)
Nov 27, 2007
Dear thefranki from Burlington, Canada,

Thank you for taking the time to share your St.Paul experience with all of us.

I just want to add that what sets us apart from our competitors is our high quality well-designed product and our high level of service - and I'm very happy to read that overall you were impressed by our property and that you got to experience our personalized and professional level of service.

Please do not hesitate to contact me directly when planning to visit Montreal again, so that I may personally take care of your hotel arrangements.

Kindest Regards,

Peter
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Check Rates
Average price*: $272 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Nice building but...”

Hotel St. Paul

Oct 12, 2007
4/5 found this review helpful

I had stayed at the St.Paul a couple of years ago and had a moderate experience. I thought that over time it may have improved so I decided to return . If anything ,it has sadly declined in service and cleanliness. I was shocked at the rude behaviour from some of the staff , the poor quality food , and the sub standard housekeeping. There is no point in detailing my experience however I suggest that when travelling to Montreal there are a number of other hotels in the area to choose from . It boggles my mind how a hotel can charge approx. $300.00 a night for a suite that has black mould around the bath tub and stains on all of the upholstery. I don't see this property doing very well in the future unless the management takes steps to improve.

  • This TripAdvisor Member:
    • Liked — location
    • Disliked — dirty hallways and rude staff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jasmine4's Summary
Date of Stay: September 2007
Traveled with: Solo traveler
Visit was for: Hobbies / interest / culture
Age group: 35-49
Member since: October 12, 2007
  • My ratings for this hotel are:
    • 2 of 5 stars Value
    • 2 of 5 stars Rooms
    • 4 of 5 stars Location
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Check in / front desk
    • 1 of 5 stars Service
Would I recommend this hotel to my best friend?
no way!
I recommend this hotel for:
A romantic getaway, Girlfriend getaway
I do not recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
I selected this hotel as a top choice for:
Museums / Cultural / Historical sites, Great food / Wine, Spa
Was this review helpful? Yes No
Check Rates
Average price*: $272 (year-round)
Call now to book: 1-800-454-6835 from hotels.com

Reviews of Hotel St. Paul

( 4-8 of 78 )
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Hotel St. Paul Address

355 McGill Street, Montreal, Quebec H2Y 2E8, Canada