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“Don't expect too much” 2 of 5 stars
Review of Hotel St. Paul

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Hotel St. Paul
4.0 of 5 Hotel   |   355 McGill Street, Montreal, Quebec H2Y 2E8, Canada (Ville-Marie)   |  
Hotel amenities
Ranked #44 of 165 Hotels in Montreal
toronto, ontario
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
“Don't expect too much”
2 of 5 stars Reviewed January 2, 2013

Stayed Canada day long weekend 2012.
Room bland, needs cleaning
heater/radiator falling apart, many little repairs need to be done in the room, dusty
no turn down service

Breakfast included in visa perk was great, this is the only real plus for me
seating area by breakfast room was very comfy and well designed

3 star boutique hotel, filled out comment card and manager sent reply.
poor rating...wants to be a trendy boutique hotel but too many small details missed, no warmth, even from staff

Would not stay here again

  • Stayed July 2012, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarieLoevenbruck, Manager at Hotel St. Paul, responded to this review, January 4, 2013
Dear 301226

Further to your comments for which we thank you, we were sorry to read your disappointment about your stay with us. We appreciate every guest comment given as we are constantly striving to improve the level of quality offered by the hotel.

Should you reconsider to come back in Montreal, feel free to contact us directly and we will arrange your stay in another room category.

We look forward to welcome you again jn Montreal

Yours Sincerely,

The Management
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535 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (64)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
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English first
Santa Monica, California
Top Contributor
96 reviews 96 reviews
31 hotel reviews
Reviews in 37 cities Reviews in 37 cities
60 helpful votes 60 helpful votes
3 of 5 stars Reviewed December 27, 2012

Im from Montreal and Ive been to almost every hotels in town many times. Hotel St Paul is nice but I highly believe there are better choices for the same price.

PROS:
-Old Montreal (but you have to walk at least a good 5-10 minutes to get somewhere..)
-Rooms are modern and pretty
-Comfy bed
-Clean bathrooms
-Good service, polite people
-Minibar, coffee machine
-Free internet, fast speed
-Pets allowed
-Good restaurant downstairs (for lunch and dinner only)
-Near restaurant, old port, shopping, etc.
-Have a gym
-Valet service

CONS:
-If you get the normal-size room (which we had for 4 days), it's VERY simple and small. Simple sink, big bath/shower together
-Poor cold breakfast, few selection of choices. 15$/person.
-Was very dry in the room
-No water bottles are given in the room. You have to pay for them from the minibar. Fridg wasnt filled the following days which was a problem since we were very thirsty. (So buy water bottles in a store lol)
-No spa or swimming pool (i believe)

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarieLoevenbruck, Manager at Hotel St. Paul, responded to this review, January 3, 2013
Dear Krystelle005,
Thank you for sharing your experience at our property with Trip Advisors Travellers. We appreciate every guest comment given as we are constantly striving to improve the level of quality offered by the hotel. Even if, overall, you enjoyed your stay with us, please, allow me to seize this opportunity to apologize that we were not able to exceed your expectations.
We hope we will have the pleasure to welcome you back at the hotel to provide you with the level of service for which the St Paul is renowned.

The Management
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Montreal
Top Contributor
96 reviews 96 reviews
36 hotel reviews
Reviews in 34 cities Reviews in 34 cities
64 helpful votes 64 helpful votes
4 of 5 stars Reviewed December 1, 2012

Fabulous boutique style hotel in Old Montreal. The check in was easy and the service great. The building is absolutely gorgeous. The breakfast room was elegant. The junior suite was large with a separate seating area. The bed was uber comfortable. The bathroom was large with 2 sinks and great amenities. The views from our 9th floor suite kept me glued to the window practically the entire time! Fell asleep with the curtains open and woke up to the amazing view!!!

It was so cold, we did not want to leave the hotel so we ate downstairs at Hambar restaurant in the hotel, Good food, trendy and amazing service.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Top Contributor
62 reviews 62 reviews
13 hotel reviews
Reviews in 18 cities Reviews in 18 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed November 27, 2012

The staff was welcoming, room comfy, and amenities just right. We wanted to be close to the old part of the city and also to the metro. We took the bus from the airport - an easy ride and then a short walk to the St Paul.

Room Tip: We had a room higher up to avoid street noise. We had the window open on the warm days, lovely city...
See more room tips
  • Stayed October 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelStPaul, Manager at Hotel St. Paul, responded to this review, November 29, 2012
Dear 4wwtravel,
Thank you for your kind comments. We are so happy to read you had a nice stay with us, and hope to have the pleasure of welcoming you again soon!

The Management
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Burlington, Canada
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 26, 2012

Selecting Hotel St.Paul for a quick one ngt stay get away to celebrate our anniversary was a delight, upon checking-in the staff was very friendly equally was the level of attention & care taken by the hotel to make our experience that much more special.

Many thanks Cindy for your added touches.

We started our night with drinks at the hotel bar/resto "Hambar" ~ serving us with an upbeat, positive attitude was Rosianne. Her advice and directions given for a night out on the town were fantastic.

Our room had a modern design, was clean and spacious with a great nightscape view of the city. The bathrooms we're elegant and extremely tidy. Beds were comfy!

Great location --- your in the vieux-port yet minutes from the Metro *Underground/Subway that opens the doors to the whole city experience.

Airport: Avoid Taxi cab from airport if you don't mind taking a direct line city bus called "747" it makes 9 stops across the city get off at the stop Union then approx. 10 min walk down to Hotel St.Paul. It's $8 for 1day $16 for 3day unlimited usage that includes your ride in on 747 bus, city bus and Metro (subway).

Looking forward to a return visit in summer 2013

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelStPaul, Manager at Hotel St. Paul, responded to this review, November 27, 2012
Dear Vaughan K,
Thank you for sharing your experience at St Paul Hotel on Trip Advisor. Your kind comments will be forwarded to Cindy! It's a true pleasure to read that you enjoyed our hotel's design, location and staff, as well as the Hambar restaurant. Not to mention we were honoured that you chose us for your anniversary celebration!
We look forward to welcoming you again soon

The Management.
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Toronto
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed November 19, 2012

My friends and i stayed at the Hotel St. Paul while in town to watch the UFC 154 card.

We checked in quite late (after 1:30 am) and checked out mid-morning the next day.

We found the night receptionist to be very professional and helpful.
The hotel room was cozy but met our needs
They had a beautiful fire place in the lobby.
Centrally located in old montreal.
The only thing i wasn't a fan of was how dark the hallways and corridors were.

Overall, I'd stay there again.

  • Stayed November 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelStPaul, Manager at Hotel St. Paul, responded to this review, November 21, 2012
Dear muskoka_cottager,
Thank you for your nice review. We are happy that you had a nice stay at Hotel St Paul. We guess you had a great time at the UFC!
We look forward to welcoming you again at St Paul Hotel!

The Management.
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Ottawa, Canada
Senior Contributor
39 reviews 39 reviews
15 hotel reviews
Reviews in 23 cities Reviews in 23 cities
55 helpful votes 55 helpful votes
3 of 5 stars Reviewed November 5, 2012

We stayed at the Hotel St. Paul for two nights. The service at check-in and check-out was very good. The room was not large, but big enough for two double beds, and the bathroom was very large, with a wonderful, huge soaker tub. The room itself was clean and modern, though a bit more attention to detail with the styling is in order (e.g., the flat-screen TV sits on a box-like table, with all the wires straggling down the side, and the TV is lower than the bed). If you don't like chain-hotels, but also don't like the B&B scene, this a great choice. The beds were very comfortable, and there were good black-out blinds on the windows to keep things dark in the morning.

There is a small restaurant in the hotel lobby that looked good, and the bar seemed lively on the nights that we were there. The location is good for walking around in Old Montreal, and is not far from the Metro. For those that need a latte to start their day, there is a large Java U coffee shop one short block away. I would definitely stay here again and recommend it for anyone wanting to stay in Old Montreal.

  • Stayed October 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelStPaul, Manager at Hotel St. Paul, responded to this review, November 7, 2012
Dear soozieQzie,

Thank you for your kind comments! We are so happy to read you had a nice stay with us and you are going to come back!

The Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel St. Paul

Address: 355 McGill Street, Montreal, Quebec H2Y 2E8, Canada
Location: Canada > Quebec > Montreal > Ville-Marie
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#16 Business Hotel in Montreal
#18 Luxury Hotel in Montreal
#46 Romantic Hotel in Montreal
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hotel St. Paul 4*
Number of rooms: 120
Official Description (provided by the hotel):
Located at the gateway of Old Montreal, Hotel St-Paul is on McGill Street at the corner of St-Paul. Business and leisure guests will love the proximity to the Convention Center, World Trade Center, St-Catherine Street Shops, Old Montreal attractions, the Subway and all highways. A heritage building, beautifully restored, features a surprisingly modern and serene interior. The design awards are many but it is the comfort and highly personalized service that completes the experience for our guests. ... more   less 
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Also Known As:
Hotel St Paul
St Paul Hotel

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