Hotel looks okay i guess, was a cheapish choice for two young travellers but is rather basic overall; we only planned to sleep here nothing else.
However i never got to stay here, I made a mistake with the reservation on Booking.com but the hotel would not allow any amendments therefore we had to cancel the entire reservation costing us £204 of our hard earned travel money. We made the booking early Novermber 2014, the reservation was for 6 nights in early April 2015. Having 5 months available to find someone else to fill the room once we had cancelled reservation. We emailed Booking.com to try and find a solution to the problem and I also emailed the Hotel myself. A low level employee emailed back stating that nothing could be done about the charge but I could talk to management to try and find a solution. I emailed and tried to phone the manager of the hotel but heard nothing back which I think is very poor to say they run a hotel and probably deal with customers on a daily basis.
Booking.com tried their best to communicate with the hotel with little response either, weeks later the hotel responded to a solution that Booking.com came up with which was to reinstate the initial reservation which they had charged us for to begin with. The hotel said 'they could not reinstate the original booking as no rooms are available for the dates in question' and left it at that. However looking on Booking.com for the exact same dates and room type this hotel appears stating they have rooms available to book.
At the end of the day I know I made a mistake with the original booking BUT we had NO help from the hotel des arts to find a solution, we had NO communication from anyone in management to help with the situation. Which makes me think the management at the hotel were happy just to charge us the £204 and not make any effort to communicate or help us in any way.
Im sure the Hotel is an okay place to stay BUT if you expect people working in the hospitality industry to try find a solution or just be able to communicate with you this is NOT THE PLACE TO STAY!!!!!!!.
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- Also Known As:
- Econo Lodge Downtown Hotel Montreal
- Econolodge Hotel Montreal
- Econo Lodge Downtown Montreal
- Econo Lodge Montreal
- Econolodge Montreal
- Montreal Econo Lodge