The Bota Bota spa sur l'eau is located on a refurbished boat in the Vieux-Port. The experience matches the contrast between the funky/luxurious and the rustic, industrial surroundings of the Vieux-Port itself. Where this matters, however, is in their ability to deliver services, such as massage, with professionalism.
We requested the Lomi Lomi massage, owing to very good experiences with the technique in Hawaii. Massage itself was done with high level of skill, by experienced therapists, and at a very reasonable price. This style was therapeutic, even though the reception described it as "relaxation" only.
One comment on service improvements: Our reservation was mishandled, and my name did not appear when I called to check and confirm our massage times. Upon arrival, my husband was given a female therapist, and I was given a male therapist despite our requests. When I requested this change at the reception, the receptionist actually made a joke in front of the male therapist, who was massaging her shoulder, "what, you don't want him?" This was unprofessional, and did not respect the choices of us as clients to choose a registered massage therapist. My husband and I were also placed in the same room, despite the fact that I requested separate rooms when I was making the reservation. The reservationist confirmed this, but we didn't have the choice to object as the room was already prepared. Further training for reservationists and receptionists is needed to address client needs.
The grounds are funky, with water features everywhere. An overall enjoyable spot to spend time, enjoying massages, and soaking up the ambiance of the vieux-port!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
September 3, 2012
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Thank you for taking the time to review Bota Bota and your experience while you were here. Lomi Lomi massage has only been offered at Bota Bota for the last couple of weeks and I am glad you appreciated our therapist's touch, we have had excellent come back on Lomi Lomi. However, not all of our staff has had the chance to experience it, and it is never easy describing an experience one has not lived.
I'm happy that even though your reservation was mishandled, we were able to answer almost all your needs. As for the joke that was made about the request of a female therapist, I totally agree this lacks professionalism, and proper follow-up will be done with the reception team.
We are still always working on improving our service, and your fair review is much appreciated. We hope to welcome you on board again in the future.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.