I stayed here fro three nights due to meetings being held in the building right next door. I arrived from Europe in the early evening and went directly to check-in. The young lady behind the desk was very welcoming and friendly and I was checked in within minutes. I headed up to my room (13th floor) and was pleasantly surprised considering my low room rate. The room was relatively sizable with two double beds. All appeared very clean. The television seemed a little old, as did the furniture, but all worked just fine.
I headed to the bathroom to take a shower after my long trip and can confrim that the water does take a good 5 minutes to warm up - though this was only a problem in the evening. In the morning, hot water was available very quickly. The bathroom was very clean and kept that way throughout my stay, so no complaints with housekeeping. The toilet seat looked like it had come away from its mountings at some point and had been glued back in place (but so what? It was all clean!)
My first night I ate dinner in the hotel restaurant with my colleague. Servie was friendly but rather on the slow side - it took 45 minutes to a get a burger, though it just meant I drank more beer... I took breakfast in the hotel twice and found service friendly and attentive with a good choice of breakfast items on the buffet. Quality seemed absolutely fine. The only minor gripe was that my colleagues - both on the same room rate as me and booked through the same travel agency at the same time - were given a breakfast voucher on check-in, whereas I was not, so had to pay 25 CAD for my breakfasts.
I asked for a late check-out, being repared to pay the rate to keep the room until 6pm due to a flight out of YUL at about 8pm, which was granted. But I was little annoyed to be bugged twice by Housekeeping about when I was going to be leaving whilst I was working and packing my things. Apparently they had noted that I would be leaving at 2pm, not 6pm. The same young lady checked me out as checked me in and once again, she was extremely plesant and professional, able to answer my query about the cost of a cab to the airport. I should have noted her name - but she's a credit to the Delta Centre Ville.
All told, a good stay, slept well, clean and friendly place with just a few little niggles to iron out, else the place would have got 5 stars from me.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
February 24, 2013
Dear Reviewer Daniel C ,
Thank you for staying with us and providing a review of your recent visit. We try to read all of our guest reviews and look forward to your feedback, whether positive or constructive.
I am sorry to hear that some services were not to your full satisfaction. Please be reassured that your comments will be shared with all Heads of Departments and the staff in order to improve and serve you better.
Thank you very much for your great comments concerning the hotel personnel, it is mostly appreciated. Also, I was very thrilled to read that your overall experience was satisfactory.
Thank you very much for your support. We hope to see you back soon!
Claudia Bennett
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.