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Delta Centre-Ville: Traveler Reviews

3.5 of 5
777 University Street, Montreal, Quebec H3C 3Z7, Canada
Hotel amenities
Delta Centre-Ville
Ranked #63 of 169 hotels in Montreal
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649 reviews from our community

Traveler rating
    130
    282
    134
    60
    43
See reviews for
Families
101
 
Couples
198
 
Solo
33
 
Business
190
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Toulouse, France
Senior Contributor
42 reviews 42 reviews
14 hotel reviews
Reviews in 20 cities Reviews in 20 cities
13 helpful votes 13 helpful votes
“Good value, good location, good staff”
4 of 5 stars Reviewed February 15, 2013

I stayed here fro three nights due to meetings being held in the building right next door. I arrived from Europe in the early evening and went directly to check-in. The young lady behind the desk was very welcoming and friendly and I was checked in within minutes. I headed up to my room (13th floor) and was pleasantly surprised considering my low room rate. The room was relatively sizable with two double beds. All appeared very clean. The television seemed a little old, as did the furniture, but all worked just fine.

I headed to the bathroom to take a shower after my long trip and can confrim that the water does take a good 5 minutes to warm up - though this was only a problem in the evening. In the morning, hot water was available very quickly. The bathroom was very clean and kept that way throughout my stay, so no complaints with housekeeping. The toilet seat looked like it had come away from its mountings at some point and had been glued back in place (but so what? It was all clean!)

My first night I ate dinner in the hotel restaurant with my colleague. Servie was friendly but rather on the slow side - it took 45 minutes to a get a burger, though it just meant I drank more beer... I took breakfast in the hotel twice and found service friendly and attentive with a good choice of breakfast items on the buffet. Quality seemed absolutely fine. The only minor gripe was that my colleagues - both on the same room rate as me and booked through the same travel agency at the same time - were given a breakfast voucher on check-in, whereas I was not, so had to pay 25 CAD for my breakfasts.

I asked for a late check-out, being repared to pay the rate to keep the room until 6pm due to a flight out of YUL at about 8pm, which was granted. But I was little annoyed to be bugged twice by Housekeeping about when I was going to be leaving whilst I was working and packing my things. Apparently they had noted that I would be leaving at 2pm, not 6pm. The same young lady checked me out as checked me in and once again, she was extremely plesant and professional, able to answer my query about the cost of a cab to the airport. I should have noted her name - but she's a credit to the Delta Centre Ville.

All told, a good stay, slept well, clean and friendly place with just a few little niggles to iron out, else the place would have got 5 stars from me.

  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Claudia B, Front Office Manager at Delta Centre-Ville, responded to this review
February 24, 2013
Dear Reviewer Daniel C ,

Thank you for staying with us and providing a review of your recent visit. We try to read all of our guest reviews and look forward to your feedback, whether positive or constructive.

I am sorry to hear that some services were not to your full satisfaction. Please be reassured that your comments will be shared with all Heads of Departments and the staff in order to improve and serve you better.

Thank you very much for your great comments concerning the hotel personnel, it is mostly appreciated. Also, I was very thrilled to read that your overall experience was satisfactory.

Thank you very much for your support. We hope to see you back soon!

Claudia Bennett
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Trois-Rivieres, Canada
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
“ok. just ok.”
3 of 5 stars Reviewed January 30, 2013

The size of the room is fine and the size of the bathroom too. The staff is very professional and nice people, smiling and did not made a fuss when we complained about some stuff, they were very comprehensive and seamed really sorry that we didnt have a perfect stay.

It is well located and the whole place is generally nice. The view was great. The bed was a bit hard but the blankets and comforter were nice and clean.

The hot water was veeeeeeery long to get hot, it was barely warm until it became hot but it took at least 5 minutes. The toilet paper is almost out of reach from the toilet. The little plastic thing on which they put the beauty products wasnt clean much. There is no mini fridge in the room.

The room was cold when we got in but we turned on the heat and it became fine of course, but the heat fan was making a squeaky noise all night long.

Some people started running in the corridors, yelling and laughing at 3h20 AM. Had to get up to tell them to shut it. But that can happen anywhere i guess.

When checking out we explained the little things to the lady and they credited our parking fees to apologize, which is very nice.

Our conclusin however is that for about the same price, we would go back to another hotel we stayed at, pretty close from this one.

  • Stayed January 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Claudia B, Front Office Manager at Delta Centre-Ville, responded to this review
February 3, 2013
Dear Reviewer Milenkokonut,

Thank you for providing us with a review following your recent stay. We welcome all of our guests to give us their impressions whether they are positive or constructive. These reviews are routinely shared with both our management and staff.

I am sorry that you did not seem to have a pleasant stay, and that some of our accommodations were not satisfactory.

I agree that there are some rooms in need of attention and we have begun conducting preventative maintenance including the cleaning of air conditioning units and changing of filters.

Thank you for your excellent comments regarding the hotel personnel, please know that they will be shared.

Again, I am sorry that your stay was not satisfactory and can only hope you will eventually return to see us again the near future.

Claudia Bennett
Front Office Manager
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Gatineau
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
16 helpful votes 16 helpful votes
“Delta Centre-Ville Montreal”
3 of 5 stars Reviewed January 30, 2013

Stayed at this hotel many years ago and thought I'd pay a return visit. I was a bit disappointed by the room I was given on the 14th floor. Although the room was clean, the bed comfortable and the location to downtown Montreal is excellent, the look of the room was old, chipped sink in bathroom, paint peeling over bathtub, the entire room needs updating. Furniture was also chipped and in need ot tlc. I must say that the price for this room was okay (it was a special rate), hope a customer given this room does not pay more than $119. I will return to see how things have improved. Hope I will not be disappointed.

A senior who enjoys travelling to cities where Delta is located.

Room Tip: If you plan on taking advantage of the special rates, be prepared to stay in a room which needs impr...
See more room tips
  • Stayed January 2013, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask SeaSunSand_07 about Delta Centre-Ville
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Claudia B, Front Office Manager at Delta Centre-Ville, responded to this review
February 3, 2013
Dear Reviewer SeaSunSand_07,

Thank you for taking the time to write and post a review following your recent stay. We enjoy hearing from our guests and obtaining their opinions and perspectives.

I agree that there are some rooms in need of attention and we have begun conducting preventative maintenance including the cleaning of air conditioning units and changing of filters. In addition, painting and repairs to entire floors will be performed.

We have already begun an important re-design project which has seen the completion of 170 new Mode type guest rooms. These modern rooms have many improvements including new carpeting, wallpaper, furniture, wall mounted flat panel televisions and completely renovated bathrooms. I understand that some of our rooms may be showing some signs of wear, however, we do our best to upkeep our product and concentrate on cleanliness.

Thank you for staying with us, we hope you will return soon.

Warm regards,

Claudia Bennett
Front Office Manager
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Toronto, Canada
2 reviews
“New Years Eve”
4 of 5 stars Reviewed January 16, 2013

We stay every year to celebrate New Years Eve. We take the Via rail from Toronto, then easy walk to the Delta. Delta always accommodates us so well. Thanks goes out to Nellie for our special care. The morning breakfast buffet is always wonderful however we did have dinner at the same restaurant one evening and it was very poor. Menu needs more to choose from.

Room Tip: Great views higher you go up facing the water
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  • Stayed December 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask rednightengale about Delta Centre-Ville
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Claudia B, Front Office Manager at Delta Centre-Ville, responded to this review
January 22, 2013
Dear Reviewer rednightengale,

Thank you for taking the time to write and post a review following your recent stay. We enjoy hearing from our guests and obtaining their opinions and perspectives.

We were thrilled to read that your recent stay with us was really fantastic! It is most encouraging to know and it makes us strive to always do better. Please know that your very positive comment regarding Nellie will be shared.

We hope to have the pleasure of welcoming you again,

Regards,

Claudia Bennett
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ottawa, Ontario, Canada
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“great location but terrible quality”
1 of 5 stars Reviewed January 1, 2013

We didn't sleep well because the mattress was very old, the room is outdated, the ceiling was black around the ventilation, the hair dryer was broken, no wifi available, no fridge. The 2 women at the reception didn't really care about our complaint, they just said they will look into it.They ask for $24 to park my car, when you can find indoor parking spot a block away for half the price...

  • Stayed December 2012, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
Ask Eric L about Delta Centre-Ville
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Claudia B, Front Office Manager at Delta Centre-Ville, responded to this review
January 8, 2013
Dear reviewer Eric L,

Thank you for providing us with a review following your recent stay. We welcome all of our guests to give us their impressions whether they be positive or constructive. These reviews are routinely shared with both our management and staff.

I agree that there are some rooms in need of attention and we have begun conducting preventive maintenance programs including the cleaning of air conditioning units, changing of filters, painting and repairs to entire floors.

We have 170 brand new Mode category rooms which have been completely refurbished including new bathroom vanities and fixtures. In addition, I am proud to announce that we have completed the installation of wireless high speed internet and it is now up and running through out the property! As of now, all of our guest rooms have full connectivity and our guests benefit from the fastest hotel internet system in the country.

Our parking prices are very similar to other hotels in our vicinity and so I assure you that it is competitive.

Again, I am sorry that your stay was not satisfactory and I can only hope you will eventually return in order to have a more pleasurable experience.

Warm regards,

Claudia Bennett
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Delta Centre-Ville

Also Known As:
Delta Centre-Ville Hotel Montreal
Delta Centre-Ville Hotel
Delta Centre Ville
Delta Montreal
Montreal Delta
Delta Centre Ville Montreal
Address: 777 University Street, Montreal, Quebec H3C 3Z7, Canada
Region: Canada > Quebec > Montreal
Amenities:
Bar/Lounge Business Center Fitness Center Kids Activities Pets Allowed Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #63 of 169 hotels in Montreal
Price Range: $$
Hotel Class:3.5 star (3.5*)
Official Description (provided by the hotel):
Delta Centre-Ville is located in the heart of downtown, where Old Montreal and new Montreal blend seamlessly. It is adjacent to vibrant nightlife, boutique shops and eclectic cuisine. With indoor access to Montreal's subway, the Metro, guests can easily access any corner of the city. Whether you're on a romantic getaway, visiting with friends or in town for business, this Montreal hotel is the perfect home base. ... more   less 
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